The dividend method you select may affect certificate earnings. There is a penalty for early withdrawal from a certificate or IRA certificate. In the event an early withdrawal lowers the certificate balance below the required minimum, the certificate must be cancelled or closed, and the forfeiture amount will be calculated using the full balance of the certificate.
Mortgage loans are provided by Alaska USA Federal Credit Union in Arizona, NMLS ID #409001. Mortgage loans are provided by Alaska USA Mortgage Company, LLC in Alaska, Washington and California. License #AK157293; Washington Consumer Loan Company License #CL-157293; Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act, License #4131067.
Mortgage loans are provided by Alaska USA Federal Credit Union in Arizona, NMLS ID #409001. Mortgage loans are provided by Alaska USA Mortgage Company, LLC in Alaska, Washington and California. License #AK157293; Washington Consumer Loan Company License #CL-157293; Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act, License #4131067.
Services
Alaska USA Federal Credit Union is a not-for-profit, member-owned financial services cooperative providing service, value, and convenience to members since 1948. Alaska USA provides members with great rates on loans and deposits as well as low fees for services. This commitment to each member's financial well-being is what makes the Alaska USA experience better than banking.
Alaska USA Federal Credit Union is a not-for-profit financial services cooperative, owned by more than 702,000 members throughout the United States and around the world. Alaska USA is a leading credit union in the U.S. and one of the largest financial institutions in the state of Alaska. Alaska USA was chartered in 1948 at the Alaska Air Depot in Anchorage, when Alaska was still a territory.
Alaska USA provides worldwide service through an extensive network consisting of branches and offices throughout Alaska, in Western Washington, and in California's High Desert region; ATM and point-of-sale (POS) access; a toll-free Member Service Center; and free 24 hour electronic account access by phone and online.
You are legally entitled to certain disclosures and information in writing about the products, services or accounts and any related notices, disclosures, and records ("Required Information") you may receive or access as part of your relationship with Alaska USA Federal Credit Union (also referred to as "us", "we" and "our" in this document).
Alaska USA also offers convenient services for members to conduct business that can help limit person-to-person contact. Most shared branching locations offer deposits and withdrawals, loan payments and Visa cash advances. Many locations also offer transfers, statement printouts, check withdrawals, money orders, and notary services.
Reviews (20)
Brian R. S.
Jan 25, 2022
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They have very few locations. I've had them 2 years and never overdrafted my account. Well I did the other day for the first time and was charged a fee. I understand that is normal. I called to see if I could have it reversed since I never overdraft and they said they couldn't. I do understand it is my fault, but they couldn't even do a 1 time courtesy and reverse the fee. I had Wells Fargo for 17 years and overdrafted 1 time and they said "I see you have never over drafted before, so it will be no problem reversing this as a courtesy." Add that to the fact that you can
Ice & Apos Shay P.
Jan 11, 2022
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I love ALASKA USA, however, Eddu at the Marysville location is a NIGHTMARE. I've had issues with him multiple times!
When I say I want all of the money in my account I don't mean leave $5 in there when I have to pay mortgage or daycare.
Today I asked to reopen my account with another teller and he tells me I already have a savings. The f? Not my question and not my question to YOU. Then you want to tell the teller you authorize the withdraw on my sons account like it's not in my name anyways!?
All I was asking was to reopen my checking and deposit 5, none of which was addressed
When I say I want all of the money in my account I don't mean leave $5 in there when I have to pay mortgage or daycare.
Today I asked to reopen my account with another teller and he tells me I already have a savings. The f? Not my question and not my question to YOU. Then you want to tell the teller you authorize the withdraw on my sons account like it's not in my name anyways!?
All I was asking was to reopen my checking and deposit 5, none of which was addressed
Tom L.
Jan 03, 2022
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Donna T.
Dec 29, 2021
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Horrible customer service!!!! We have tried more than once to unlock our account (computer died and had credentials) and all we want is to increase our payments.
Security is important but we were asked so many questions and still wasn't good enough...a bank has a right to ask questions but at how many questions (more than 3....) when all you have is a car payment??
We do NOT trust their staff / process. It is almost as if they don't want us to increase our payments. Interesting...do NOT bank here!
Security is important but we were asked so many questions and still wasn't good enough...a bank has a right to ask questions but at how many questions (more than 3....) when all you have is a car payment??
We do NOT trust their staff / process. It is almost as if they don't want us to increase our payments. Interesting...do NOT bank here!
Apebley
Dec 12, 2021
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Heather Warden
Nov 19, 2021
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Sherrea E.
Oct 07, 2021
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Absolutely The Worst financial Institution I've encountered. Direct Deposits takes much longer than any other bank I've dealt with and I'm currently still waiting on a Refund for a lost cashier's check I purchased from my local branch. I've signed and dated The Declaration of Loss Check form and was promised a full refund within 30 days of form completion but I'm still waiting for my money in my account. No Wonder their ratings are so low. Closing my account soon and going back to B of A.
Seth S.
Sep 14, 2021
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So September 4th i had most of my financial accounts compromised, i woke up to the e-mails. i called Alaska FCU to try and put a stop to that before anything happened. well in the week that followed that phone call was ignored, and my account was overdrawn by about 1000$ due to fraudulent charges.
then Alaska USA would only dispute 1 or 2 of the charges, not all of them.
then they locked me out of my account.
then they deleted an account i need to pay a bill to. not just the payment, the entire account link.
Facebook acted more quickly in identifying the fraud and reversing the charges. and
then Alaska USA would only dispute 1 or 2 of the charges, not all of them.
then they locked me out of my account.
then they deleted an account i need to pay a bill to. not just the payment, the entire account link.
Facebook acted more quickly in identifying the fraud and reversing the charges. and
Jess B.
Jul 20, 2021
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This is absolutely the worst place to get a home loan or a car loan. Been a member for 20+ years. We started the home loan process pre approved, took time off work so we can get all the paperwork in. Silence. We left multiple voice mails, email, etc....no communication at all. Two months later. Sorry we had to close your loan out because we didn't receive a paper. They do not have a clue how to process VA loans. No communication. They are incompetent and downright rude.
Elizabeth Z.
Jul 02, 2021
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Worst bank ever!!
Their direct deposit is a joke! They say it goes in at midnight but it doesn't. My husbands payroll was set to go it today and they said there was a delay causing issues with all my bill pay accounts! This bank is more than a hassle than it's worth. Also, their app is so outdated! Will be closing my account because of this.
Their direct deposit is a joke! They say it goes in at midnight but it doesn't. My husbands payroll was set to go it today and they said there was a delay causing issues with all my bill pay accounts! This bank is more than a hassle than it's worth. Also, their app is so outdated! Will be closing my account because of this.
Biswajeet Malo
Jun 25, 2021
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Susan B.
May 15, 2021
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Jim P.
Feb 17, 2021
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The worst banking choice in Alaska! 1) If you have direct deposit they will delay it by a few days compared to other banks. 2) If you deposit a cashiers check they will put a hold on it for several days, unlike other banks. 3) The final straw was a suspicious withdrawal of multiple thousands of dollars from my account which they authorized without my permission or even my notification.
Your money is not safe with them!
Your money is not safe with them!
Ninjaskillit S.
Feb 03, 2021
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This place is a joke. They will drag people along on a loan for mouths. And after they have told people that they are good on a loan. And as soon as people sell there house. They will drag it out even more. Just to tell them that they are not approved. They will put people on the streets homeless. They did it to an older couple in there 60s. If you bank or have loans with this bank. Get out well you can. They are sick people that work here. They don't care for people. They don't want to help anyone. They are just sick and twisted people.
Jim F.
Jan 28, 2021
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Really C.
Jun 03, 2020
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Special V.
May 27, 2020
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FRUAD! UNAUTHORIZED ACCOUNTS OPENED without my permission! I was a memebr of TCF bank when my account got switched to Alaska. The opened 3 accounts unbeknownst to me and an account in my child's name! They also failed to tell us about the FEES associated with these accounts. Ask questions people! Luckily I was able to catch it and I'm closing those accounts today!
Angel D.
May 15, 2020
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This banking org. have some great rates, no doubt on that,,but their way to assist you when you call in their c.s is freaking stupid, needed help to reset my online banking password, and this is how it went first you callo
1-Enter account number (that is not the same as your c.card number) did not know that
2-talk to 1st lady and giver her my info and answer 3-5 stupid security questions, and then you tell her what you need and she transfers you
3-transfer to another dept. you enter your acct # that you now got from the 1st lady, and you wait on the phone for almost 30min
4-2nd lady answer and
1-Enter account number (that is not the same as your c.card number) did not know that
2-talk to 1st lady and giver her my info and answer 3-5 stupid security questions, and then you tell her what you need and she transfers you
3-transfer to another dept. you enter your acct # that you now got from the 1st lady, and you wait on the phone for almost 30min
4-2nd lady answer and
J. M.
Dec 28, 2019
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Alaska USA Credit Union is nothing special. I have been with them for nearly 15 years and they treat their "members" like a number and don't provide the true credit union experience. Good luck speaking to someone who knows what they are doing as well, through their customer service number. Every time I call I can expect to be transferred at least 4 times for any question.
Many banks and other CU's have better core values and services. I wouldn't recommend this CU and that's unfortunate because 10-15 years ago they were absolutely wonderful to work with.
Many banks and other CU's have better core values and services. I wouldn't recommend this CU and that's unfortunate because 10-15 years ago they were absolutely wonderful to work with.
Stefan B.
Aug 10, 2017
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