Trinity Wellness Center

I never ever leave reviews but I feel this one is necessary. I paid for an appt to discuss tapering off of my medication, came up with a plan to start the first of the year— reached out multiple times to get my prescription called in and by the time they did it was called in completely differently than was discussed with Leighton Morgan and when I called back multiple times to get this fixed they never got back to me. I took matters into my own hands and messaged her directly on the portal almost three weeks ago and STILL have not gotten a response. Called again today— closed. Just ridiculous

I wish I had read all the reviews about office staff being rude and unprofessional before I booked an appointment. Save yourself the money and further anxiety! Go somewhere else. Very cold reception! I had to wait 6 weeks for an intake appointment and was charged $70 for just to schedule. They incorrectly booked my appointment as virtual, even though I specifically requested an in-person visit and scolded me for being a few minutes late for the in- person visit that I apparently didn't even have!!! I sat and filled out 18 pages of documents and questionnaires and they re-booked me for later in

Wow receptionist is something else, just hung up on me. What customer service! I wish her well and that she speaks to others more respectfully. Don't know how the doctors are but she was horrible and it took 5 seconds for her to take payment out of my account and after her being so rude I said cancel the appointment thanks. Checked my account and money was gone, called back, spoke to miss wonderful personality again and she said take it up with your bank and hung up...wow. no wonder medical field in situation it is.

Good therapist. Disrespectful front desk staff. Quite rude. And some people in town already know this... They have a giant sign on their mirrored glass window at the front desk that says ‘Do not open or tap on the window’. That someone will be with you… I just sat there for 17 minutes by myself in the small waiting area 3 yards from the front window. I stared into the mirrored glass while exactly NO one acknowledged me. So, 17 minutes after my session was to BEGIN I walked out and called them from my car. ‘ oh we’re sorry, we’ve had a lot of people in here this morning ’ Really? Because

I was hoping Trinity was a good option after I got insurance and couldn’t go to Access Family Services anymore (I loved them). Unfortunately, this company is terrible. I waited eight weeks for a psychiatrist appointment. When I finally got to the eight weeks i was told, the day of, that my two therapy appointments haven’t been going through to my insurance. I had to cancel that appointment that I had waited so long for and desperately needed.
Turns out they were billing the wrong company. I never got a call back after I tried to fix this. Also never got a call checking in or anything after

I truly debated to write a review but I don’t want another family to fall victim to the inexperience of Trinity. Because mental health care options in Wilmington are scarce, you and your loved ones may look to trinity as a viable & trusted option, as my family did. It saddens me to report that this facility is not capable of providing certain services that they claim to.
A family member had gone to Trinity for a mental condition, of which the facility said they were proficient in addressing, specifically Ms. Morgan. The appts were short, flippant, and reduced to medication-only. The lack of

I didn't have a mental health issue until the demonic lady who books appointments for Trinity Wellness Center called me to setup an appointment for my 82 year old mother with dementia. There's only two places in Wilmington for memory testing and one of them is booked up for six months and Trinity Wellness Center can see you in a couple weeks. I don't know, maybe they are good at their jobs because my mother couldn't remember anything, but she remembers overhearing my traumatic phone experience. If you don't love your relative, then I highly recommend Trinity Wellness Center.

This is the WORST "wellness center" I have ever heard of. I have had MANY bad experiences with Trinity, but I stopped going to Trinity after seeing Pam because at the end of my last session with her, she was venting to me about one of my bosses she knew and how terrible of a person he was because she "ran in his circle". I moved for a job after college and just recently called to see if they could take me back on as they already had my records, etc. The front desk person told me she would have to check to see if they were willing to take me back on....?? I had to call back for 4 days just to be

I’ve been receiving Spravato treatments from Leighton Morgan at the 17th street office for almost a year now. My name is Wendy Jackson. I called to schedule an appointment with the front staff and they put me on hold and never called me back. I called again in 2 days and they stated that I owed 160 dollars before I could make an appointment. When I spoke with them a week before, they said my balance was 40. What this person doesn’t know is that I have been suicidal for awhile now. I have a plan and I’m just barely holding on... I realize that they could care less. The 160 is more important

I have been a patient at Trinity Wellness Center for years now.
Dr. Mathew, F. Rhett Saravia , and the entire front desk staff are great!!
The doctors have improved my quality of life and shown me respect...
I am always greeted by the front desk staff with a smile and they schedule my appointments promptly. Never do I wait in the waiting room more than a few minutes. Thank God for everyone here!