All in-home support visits now require screening to see if we should work together. Local, fast, knowledgeable, and patient (but also irreverent and sometimes brutally honest) technical support for Hopkins, Minnetonka, Plymouth, Edina, Eden Prairie, Orono, Wayzata, and Saint Louis Park. Pretty much anywhere west of the Lowry Hill tunnel.
Services
Since 2005, I have enjoyed providing tech support to homes and small businesses. I like being quite different from the big box store support options. Don't you hate it when a professional 'mystifies' the service they are providing? As much as is feasible, I empower you to understand and be a good steward of your technology.
Most of the time, I can diagnose your technology problem over the phone. Sometimes, your technology problem can even be fixed over the phone in a few minutes. In all cases, I'll get some information from you such as which OS (operating system) you are using, which ISP (internet service provider) you use, and when the problem began.
Your hardware, your software (and probably your music collection) can all be replaced at an acceptable cost. Technology really isn't all that expensive. On the other hand, your personal data is not replaceable. Your photos, documents, tax information, videos, and anything else that you have created is not replaceable.
We love Macs too because they simply work better, they're pleasant to use, and they are more fun. Macs can be challenging to run a business from, but that's a controversy for another venue. Unlike a PC, if a Mac is malfunctioning, it's probably a real issue. A PC is always somewhere between broken and working properly.
Are you getting a new computer because of a software problem? Before you go out and get a new computer, get advice on whether you need to make that leap yet. If your young computer is sluggish or otherwise regularly problematic, there is a good chance it's worth investing in, rather than getting a new one.
Reviews (10)
Dale Kleinman
Dec 31, 2021
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Craig Larson
Apr 16, 2021
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I was having an issue with my Microsoft 365 apps. All of the apps were disabled and I was not able to activate them. Spent 4 hours on live chats and phone with Microsoft trying to resolve. Lots of non-English speakers and no progress. Kept being promised to be connected with U.S Support but never happened.
Got tired of that approach and called Brad at CTS. He explained how he works (and very reasonable fees) and got right into my issue. We worked online. 45 minutes later he had the problem identified and repaired. Explained what he was doing along the way. Very pleasant to deal with.
Everything
Got tired of that approach and called Brad at CTS. He explained how he works (and very reasonable fees) and got right into my issue. We worked online. 45 minutes later he had the problem identified and repaired. Explained what he was doing along the way. Very pleasant to deal with.
Everything
Erika Peterson
Apr 01, 2021
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Daniel Nelson
Dec 31, 2020
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Great service that went above and beyond what was expected. I received a prompt reply to the online contact form. Brad worked hard to diagnose the problem I was experiencing and he provided several helpful recommendations. He even followed up with an email after a few days to see how things were going. I can figure out many things related to technology, but it's great to have a friendly expert available when they are needed. Thank you!
Nat McIntyre
Nov 26, 2020
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Positive: Professionalism, Quality
Brad was incredibly helpful at showing me how to negotiate a difficult problem on my Macbook. What I appreciated most was that there was not a hint of condescension at my lack of technical skill. I left the session knowing how to handle the issue in the future. Outstanding service, Thank you!
Brad was incredibly helpful at showing me how to negotiate a difficult problem on my Macbook. What I appreciated most was that there was not a hint of condescension at my lack of technical skill. I left the session knowing how to handle the issue in the future. Outstanding service, Thank you!
Mitchell Boos
Aug 10, 2019
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Bob Rudell
Aug 06, 2019
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Brad provided excellent help to me as I was migrating files and data from a backup drive to my new Windows 10 PC. Scheduling an appointment was easy, plus he was right on time. He understood what I needed to do very quickly and resolved my problems right away. He explained things clearly so that I understood what to do after he left. He also introduced me to several applications that have made getting up to speed in Windows 10 much easier. I highly recommend Brad!!
Harry Yaffe
Jul 09, 2019
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I recently transitioned into retirement from day to day operations in a commercial real estate firm. Brad was an enormous help in setting up my home office. He assisted me in all facets of the set up, from advising me on the purchase of hardware, to the installation of the appropriate software and security systems. Brad is knowledgeable, enthusiastic, a great teacher, and provides excellent and timely service either remotely or in person. I recommend him highly.
Kristine K.
Jul 02, 2019
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Brad is a top notch tutor. I came in with very little computer literacy. Brad was patient, professional and extremely helpful. His tutoring style and approach was tailored to my needs and experience level. I feel empowered and confident in my growing computer skills. He's a Godsend. Highly recommend his services. You won't be sorry.
Martha Greiner
Aug 13, 2018
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Brad was an enormous help to me in assessing and fixing my printer and laptop connection problems. He spoke in clear language I could understand to help me understand how computers "think" and communicate. Brad was easy to book an appointment with and his rates were reasonable. I would definitely use Brad again.
