JAGS Appliance Repair, a BBB accredited business, started in 2002 as a small business in the East Bay. Now, 10 years later, we have established ourselves as one of the leading appliance repair businesses. Yet, we are still grounded with the idea of providing customers with quality, honest, and dependable service in a timely manner.
Because of this commitment to our customers, our clientele has returned time and time again with any appliance repair needs. Our technicians are factory trained and authorized for many brands of appliances. Our goal is to return your appliance back to manufacture specifications and to your satisfaction.
Because of this commitment to our customers, our clientele has returned time and time again with any appliance repair needs. Our technicians are factory trained and authorized for many brands of appliances. Our goal is to return your appliance back to manufacture specifications and to your satisfaction.
Services
JAGS Appliance Repair was started with one essential goal in mind: making our customers happy. We have proudly serviced over 2,000 households since 2007, and our customer base is always growing. This is because we offer only the very best in fast, friendly service.
Our reliable and courteous customer service representatives will gladly answer any questions you may have and provide you with the best time to fit the repair service into your busy schedule.Our technicians are well qualified, trustworthy, and are trained to service all major household appliances.
Our reliable and courteous customer service representatives will gladly answer any questions you may have and provide you with the best time to fit the repair service into your busy schedule.Our technicians are well qualified, trustworthy, and are trained to service all major household appliances.
If your refrigerator is dead or is not cold enough. If it comes on, let it run for 24 hours and check temperature to confirm it is working properly. Run the unit through cycle while empty - if it doesn't leak, it's probably a loading problem. I'm a paragraph. It's easy. Just click "Edit Text" or double click me and you can start adding your own content and make changes to the font.
Reviews (12)
Don M.
Dec 21, 2020
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Michael L.
Nov 15, 2020
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Trevor W.
Sep 23, 2020
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This place is an absolute nightmare to work with, we have a new Thermador Appliance which was installed in a new home. Thermador told me to contact Jags Appliance as they were the preferred repairer.
Thermador told me to reach out to Jags Appliance as they had a contract with them. I called and spoke to Sonia, Sonia was very rude and told me that she needed to contact Thermador herself and that she could not just send someone out, she said she would call me back.
I waited a week and nothing so I called Sonia and she didn't even remember me or had no recollection of our conversation, she then
Thermador told me to reach out to Jags Appliance as they had a contract with them. I called and spoke to Sonia, Sonia was very rude and told me that she needed to contact Thermador herself and that she could not just send someone out, she said she would call me back.
I waited a week and nothing so I called Sonia and she didn't even remember me or had no recollection of our conversation, she then
David M.
Sep 18, 2020
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Laura W.
Aug 20, 2020
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Jags has helped us twice fixing issues with our viking refrigerator. They are efficient and even showed my husband how to fix a freezer issue we were having to save us money next time. The receptionist is always very kind and helpful. The guy comes on time, knows his stuff and leaves efficiently. Would highly recommend.
Madhu G.
Aug 04, 2020
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My new appliance repair service company!! My Bosch dishwasher and Dacor oven stopped working at about the same time. Juan diagnosed the problems in both appliances right away. He returned to replace the parts and everything has been working wonderfully. He and Sonia are very professional, knowledgeable, courteous and cheerful. Highly recommend!
Danitra David
Jul 22, 2020
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Positive: Professionalism, Punctuality, Responsiveness
Jags appliance is the best. It can be difficult to find Bosch repairman. I had a minor repair. Juan arrived on time. He was very professional. He got right to the problem, broken glass. He saved me from potentially getting hurt. The dishwasher is back to normal. Thanks!
Jags appliance is the best. It can be difficult to find Bosch repairman. I had a minor repair. Juan arrived on time. He was very professional. He got right to the problem, broken glass. He saved me from potentially getting hurt. The dishwasher is back to normal. Thanks!
Healthy U.
Aug 15, 2019
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We love these guys! Sonia answered the call and did a great job setting up the appointment. On the day of the appointment their technician named Juan Prado came on time and did a clean and quality job fixing our fridge in no time. This guys is caring, skilled and knows his business really well - best of all he's got a great bedside manner. While there I asked him couple of other questions about the dishwasher and the stove and he shared his insight without any attitude. If you are looking for someone to do a good job on your repair, I highly recommend Jags!
A. Z.
May 04, 2019
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Mutant O.
May 13, 2018
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Mea culpa, this review is long overdue.
I've a 14-year old Viking stove that has proved to be a real workhorse. After a couple of very unfortunate experiences with repair firms, I put in a call to Jags, and they've been a joy to work with ever since.
Juan generally has the right part in his truck to deal with the problem, but if he does have to schedule a second visit after receipt of an ordered part, his office is meticulous about following up.
It's clear, there's no speculation involved, Juan knows from experience what the fix is. He's efficient and cheerful. I know
I've a 14-year old Viking stove that has proved to be a real workhorse. After a couple of very unfortunate experiences with repair firms, I put in a call to Jags, and they've been a joy to work with ever since.
Juan generally has the right part in his truck to deal with the problem, but if he does have to schedule a second visit after receipt of an ordered part, his office is meticulous about following up.
It's clear, there's no speculation involved, Juan knows from experience what the fix is. He's efficient and cheerful. I know
Atul V.
Dec 01, 2017
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Summary:
The technician started yelling at me because he could not fix the problem in the unit. Name of the technician was Juan.
[ Update: While the Jags Appliance technician was unable to fix the problem and had got so rude and cranky, on Dec 8th a technician from All American Appliances fixed the problem in about 30 minutes. ]
Details:
My Viking range has a problem from the day it arrived - it makes rattling noise when we use the oven. It starts making the noise when a fan in the unit comes on after a few minutes of starting the oven.
Viking told us to contact Jags to get this repaired. The
The technician started yelling at me because he could not fix the problem in the unit. Name of the technician was Juan.
[ Update: While the Jags Appliance technician was unable to fix the problem and had got so rude and cranky, on Dec 8th a technician from All American Appliances fixed the problem in about 30 minutes. ]
Details:
My Viking range has a problem from the day it arrived - it makes rattling noise when we use the oven. It starts making the noise when a fan in the unit comes on after a few minutes of starting the oven.
Viking told us to contact Jags to get this repaired. The
Sue F.
Jun 15, 2016
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Friendly, professional and great service!
I contacted JAGS to fix three of my Viking appliances (microwave, cooktop and oven). Sonya was very helpful setting up an appointment. Juan arrived at my home, friendly and professional. He moved quickly diagnosing the issue with each product. He adjusted the flame and cleaned the burners on my cooktop, tested the temperature in my ovens that resulted in ordering a new thermostat, and made a phone call to check on part costs to determine if fixing the microwave would out-weigh ordering a new one. ( I opted for a new microwave)
Sonya is great at following
I contacted JAGS to fix three of my Viking appliances (microwave, cooktop and oven). Sonya was very helpful setting up an appointment. Juan arrived at my home, friendly and professional. He moved quickly diagnosing the issue with each product. He adjusted the flame and cleaned the burners on my cooktop, tested the temperature in my ovens that resulted in ordering a new thermostat, and made a phone call to check on part costs to determine if fixing the microwave would out-weigh ordering a new one. ( I opted for a new microwave)
Sonya is great at following
