Changing your mortgage terms by refinancing with American First can save you money every month so you can add more cash in your pocket. And it is fast, easy and convenient! With the CardValet app, you can turn your cards on/off if lost or stolen, set spending limits, and create merchant & location restrictions.
Earn free rewards when you use your registered American First debit and credit cards at any retailer, online, and when a card is used for payment by phone. From our roots as a credit union serving grocery store workers to offering innovative accounts and exceptional service to our community at large, our purpose is to improve your financial well-being, help you reach your goals - big or small, and enrich our communities along the way.
Earn free rewards when you use your registered American First debit and credit cards at any retailer, online, and when a card is used for payment by phone. From our roots as a credit union serving grocery store workers to offering innovative accounts and exceptional service to our community at large, our purpose is to improve your financial well-being, help you reach your goals - big or small, and enrich our communities along the way.
Services
Live, work, worship or attend school in Orange, Riverside, or San Bernardino counties, or in 14 qualified cities in southern California*. If none of the above apply, you may accept a complimentary membership to the Children's Museum of La Habra. We'll pay for your membership for the first year and make a donation to them on your behalf.
Reviews (26)
Carmen L.
Dec 29, 2021
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If I could give this bank a zero star, I would! I wanted to order some checks and they suggested to order online or by phone (the phone number on the checkbook and said 24/7). Tried both for three days, the website kept popping up errors and asked us to call a different number and we called and we either got put on hold forever or said oh we are now close and cut you off. What kind of bank is it? This bank seriously needs to invest on some technology.
Finally called their general number I found on their website, still took me a couple times to talk to a real person to place our order since I got
Finally called their general number I found on their website, still took me a couple times to talk to a real person to place our order since I got
Laura Johnston
Oct 27, 2021
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Chris O.
Oct 06, 2021
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Brooke Davila made the refinanceing of our auto loan the best expirence of any of the vehicles I have lease or purchased. Very professional and through, her follow up wass spot on and even when she had the day off she had her coworker step in so there would not be any delays in completing the loan agreement.
Thank you Brooke
Thank you Brooke
Zana G.
Oct 01, 2021
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Chris S.
Jun 17, 2021
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I've been a member of American First for almost 20 years, and there's a reason I haven't taken my banking elsewhere! Brooke Davila just helped me with a car loan. Couldn't have been a smoother process. She was available, responsive, and totally knew what she was doing. Thanks AFCU (and BROOKE!) for a great experience.
Christian H.
Feb 09, 2021
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Petrosxm Petros
Feb 02, 2021
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Henry N.
Dec 14, 2020
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I was in the need for a new vehicle and since we had an existing auto loan through American First Credit Union, we reached out to them first. Brook Davila was able to answer all my questions and complete everything within days. She was easy and fantastic to work with. There is no better bank than a credit union.
Klaus N.
Nov 22, 2020
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Johann S.
Nov 13, 2020
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Raquel L.
Nov 05, 2020
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Jodi S.
Nov 03, 2020
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Erika H.
Nov 02, 2020
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Anjelica Miles was amazing. She was like an old friend that was determined to meet my needs. I have been having issues with account alerts via text for years! I didn't really mind because I knew my account was secure via the app and I could access it anytime. However, when I mentioned the issue, she fixed it in an instant! She was kind, professional, and everything I would want and/or expect from a customer service representative. I have been with AFCU for over 20 years. This type of service is exactly the reason why I prefer them over any bank. The interest rate on their car loans are 2nd
Matt Soto
Sep 16, 2020
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I wanted to break away from the client services offered by the large national banks.
I live in the Palm Desert area, Riverside County and even though American First Credit Union (AFCU) did not have a physical presence I went online and started working through the new customer process with Melissa Leon, I was overwhelmed with her approach.
I am now a new member with American First Credit Union, I want to share my experience with Melissa who was very professional, knowledgeable, positive, helpful, made it easy, getting me set up. Always very polite and I could see her smile on every call.
Melissa
I live in the Palm Desert area, Riverside County and even though American First Credit Union (AFCU) did not have a physical presence I went online and started working through the new customer process with Melissa Leon, I was overwhelmed with her approach.
I am now a new member with American First Credit Union, I want to share my experience with Melissa who was very professional, knowledgeable, positive, helpful, made it easy, getting me set up. Always very polite and I could see her smile on every call.
Melissa
Lucy F.
Sep 16, 2020
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Cormonde
Aug 21, 2020
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Horrible customer service. Every time I call, it so happens that 90% of the time they are always under maintenance and can’t help me. I can go on, I’ll tell you one thing, they don’t help you much. Traded in a vehicle at the dealership and title has been transferred. They told me I’m still responsible for the payment coming up if they don’t pay off in time 🤷🏻♂️
Yady M.
Jun 18, 2020
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Frank R.
Mar 21, 2020
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Bill H.
Sep 04, 2019
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I have been with AFFCU for many years back when worked for Alpha-Beta stores then when they were Landmark CU with Lucky Stores before American Stores bought Lucky Stores then back to AFFCU. Over 30 years total. First they closed there Mission Viejo branch then they closed there Irvine branch. So I use DD or Digital banking because the closet branch is Orange 247 E Katella Ave Orange, CA 92867. So I receive a small business check from a client as I'm a IT Consultant for $270.00 So I endorse per online digital instructions "For Mobile Deposit Only" and they declined to deposit my
Tim C.
Aug 22, 2019
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You call with high hopes of speaking to someone and they tell you they dont give you that information over the phone, whaaat!?!
They force you to speak to an "overflow" operator which then tells you, someone has to call you back in 24 hrs. Whaaaat!?!
Or, your choice is to drive in traffic at least an hour to a branch or wait till they call you, and of course thats pretty convenient... Don't call us, we'll call you
No thats customer service at its best.
Only one number, and no one who is an overflow operator can tell you a different number or person to call.
Then they hang
They force you to speak to an "overflow" operator which then tells you, someone has to call you back in 24 hrs. Whaaaat!?!
Or, your choice is to drive in traffic at least an hour to a branch or wait till they call you, and of course thats pretty convenient... Don't call us, we'll call you
No thats customer service at its best.
Only one number, and no one who is an overflow operator can tell you a different number or person to call.
Then they hang
Kendi N.
Jul 23, 2019
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Do not use this credit union. I was hoping for a smaller bank to provide quicker services when needed but I should have just used a bigger bank to get better benefits. I am trying to sell my car (has a partial loan balance) and the customer rep told me that they could not process the payoff for 3-4weeks. I asked to talk to a loan officer and I may get a call tomorrow. Called another time and got different answers and still cannot be connected to an actual expert.
I will lose this sale because my bank won't give me answers and I have no way of talking to an actual knowledgable person.
I
I will lose this sale because my bank won't give me answers and I have no way of talking to an actual knowledgable person.
I
J. C.
Dec 28, 2018
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I have probably only been with your credit union for maybe a month now I was having trouble login in to my account online and my mobile app I decided to call your customer service number and absolutely baffles me on how rude of an employee you have answering your phones this women answers rudely and every question I asked was an inconvenience to her she made me feel like I was stupid asking her questions 1st of all I was not even rude to her if you don't like your job why are you there??? My company had your credit union come to our job and give a speech and the ladies we're phenomenal
Jojo Jojo
Aug 25, 2018
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A. G.
May 09, 2018
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Their online banking keeps signing me up for bill pay. I got an email today that said "congratulations for enrolling in bill pay." This happened months ago, I had to go to the branch monthly to make sure the fees were reversed because it would automatically enroll me. Now I've been on hold for 19 mins and 02 seconds as they are trying to delete bill pay, a service I never even requested. They need to update their systems. This is terrible customer service. The website is out dated. It's like you're using a website from the late 90s. I'm so done being a member. You
Michael Toomalatai
Sep 26, 2017
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Cynthia D.
Jul 25, 2017
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Both my son and daughter had hundreds of dollars taken out of their account by this credit union.Most recent example; My son's account has been closed since 1/2016. yesterday he received a letter from Ascencion Hernandez, Senior Recovery Officer stating as of 3/29/16 he owes $219.00. he has no credit cards or monthly payments, he has not deposited any money in this account for a year and half.Thought we were done with this SCAM known as American First. No explanation or reason was given. JUST THREATS.
THIS IS NOT A FEDERALLY REGULATED INSTITUTION
They are regulated by the same people who
THIS IS NOT A FEDERALLY REGULATED INSTITUTION
They are regulated by the same people who
