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Further, the privacy and security policies of the linked site may differ from those practiced by the credit union. This is an unsecured email system. Please do not send any sensitive or confidential information over email such as Social Security numbers or account numbers. Please call (314) 621-4575 with any questions.
Reviews (10)
Mike Willis
Sep 30, 2021
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Dzejna Lukovic
Apr 20, 2021
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Jason Neely
Jan 31, 2021
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Haven't been able to use the app or login to my online account for 3 days. This place has no accountability for messing with your acct access.
The manager responded with instructions on how it's supposed to work but it's still not working. The help line mailbox is full. This was extremely mismanaged. Looks like I need to actually go to the branch to figure out what these fools are trying to convey. You can't mess with peoples accounts like this.
The manager responded with instructions on how it's supposed to work but it's still not working. The help line mailbox is full. This was extremely mismanaged. Looks like I need to actually go to the branch to figure out what these fools are trying to convey. You can't mess with peoples accounts like this.
Joe Morris
Dec 01, 2020
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I have absolutely never in my lifetime had such great experiences at a bank or credit union as I have had over the last few years with Gateway Metro Federal Credit Union! They have always been friendly, willing to help and knowledgeable.
The Florissant office and the St Peters location are the ones I use the most frequently and I gotta say that the staff at those locations are phenomenal.
I have my auto loan through them and have had some lines of credit as well as traditional accounts and I wouldnt go anywhere else. They have helped me rebuild my credit and get my life back. THANK YOU Gateway
The Florissant office and the St Peters location are the ones I use the most frequently and I gotta say that the staff at those locations are phenomenal.
I have my auto loan through them and have had some lines of credit as well as traditional accounts and I wouldnt go anywhere else. They have helped me rebuild my credit and get my life back. THANK YOU Gateway
Christina Evans
Aug 20, 2020
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Tried logging into my online banking and it states that there has been a system change. I called the number provided and was sent to a prompt, afterwards I was suppose to be transferred to the next available representative. I’ve been waiting to speak to a rep for over an hour. I am livid. No one has time to sit on the phone for over an hour and counting to get into their personal account. The lack of professionalism in regards to this subject matter is beyond ridiculous. I will highly be considering transferring to another bank/credit union.
Tyanntameace Beck
Dec 09, 2019
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I’ve literally been calling this place for 2 months straight about a refund on my car insurance. They’ve not returned my phone calls after multiple messages. They’ve given me the run around since day one! They have no problems taking my car payments every month but not so so quick to give me my refund no one there is doing their job!!
Bkr
Nov 22, 2019
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In a world with many banks, there is no reason to use this one. The online service lags far behind any other bank. Further, I have never experienced a bank that was as slow as this one in depositing money, running charges, or posting charges. I have deposited checks that would not show up in my account sometimes for 5 days. If you aren't aware, landlords do not like to hear that the bank is hanging on to the rent money. I have had apps that withdraw money based on the reported balance, but since Gateway's reported balance lags behind the actual balance by days, this app would often overdraw my
Rebecca Hatton
Nov 22, 2019
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I had an auto loan through Gateway Metro. On 3 separate occasions they put forced insurance on my account, which adds $2000 onto my principal balance. Each time, I provided proof of insurance, but was charged anyway. After the third time this happened, I finally got someone to admit that it was because they weren’t listed as a lein holder on the policy. One call to insurance fixed that. As my loan was coming to an end, I start inquiring about the added balance. I should have that refunded because I did indeed have full coverage and have proof. What was the credit unions plan? To hit me with a
Been There
Sep 07, 2019
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My wife and I have been members of Gateway Metro Federal Credit Union for over 30 years. During this time we have always been treated respectfully as valued customers! We can not speak highly enough about about them and especially the employees who support their customers! Looking for a great Credit Union, look no further than GATEWAY!!!
HT and Michelle Herring
HT and Michelle Herring
Danielle L.
Jan 08, 2019
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This place is a joke.. not only have I never in my life heard of a car being repoed after missing one payment mind you ONE payment, never missing one before.. that's exactly what this place did. You're not allowed to go through tough times and have business with this place. I always make sure to warn people of this place and then figuring out my husband truck payment we were paying $400 in interest only 300 of it was going to the actual vehicle $700 a month car payment I'm actually glad they repoed it just to get the hell away from these people. JOKE
