Our warm, friendly family doctors provide care for all ages, creating lifelong relationships beginning in infancy and continuing through adolescence and into adulthood. Primary Care of Western New York offers five convenient locations and office hours for the entire family and is affiliated with Sisters of Charity Hospital of Buffalo for in-patient care.
Our friendly family doctors provide care for all ages, creating lifelong relationships beginning in infancy and continuing through adolescence and into adulthood. The Centers for Medicare and Medicaid services has designated PCWNY as a Certified Patient Centered Medical Home.
Our friendly family doctors provide care for all ages, creating lifelong relationships beginning in infancy and continuing through adolescence and into adulthood. The Centers for Medicare and Medicaid services has designated PCWNY as a Certified Patient Centered Medical Home.
Services
Initially approaching a patient of any age group to elicit a detailed and accurate history, perform an appropriate physical examination, delineate problems and record and present data. Partnering with the Sisters of Charity Hospital Family Medicine Residency program is Primary Care of Western New York's intentional commitment to meet the future medical needs of our community.
Personalized patient care is what sets Primary Care of WNY apart. When you visit one of our five locations you can expect to receive world class care. Expert physician specialists and caring clinical staff provide you with an exceptional health care experience. Primary Care of Western New York is committed to improving the health care of our community.
New Patients are generally seen for a complete physical examination to establish a doctor-patient relationship before we can begin to provide medical care or prescribe medication. Many insurance companies require you to designate one of our physicians as your primary care physician (PCP). Call your insurance company to confirm your PCP choice participates with your plan.
Primary Care of Western New York, LLP participates with most major insurance providers. See the full list of plans we accept below. Not all providers may be enrolled in all insurances. Patients should be aware of their insurance coverage, policy provisions, authorizations requirements, and network providers.
PCWNY is an ever-growing organization and therefore we are frequently looking for good people to join us. We have many positions and know well that caring for patients takes a team. Please apply to a job posting below or send any inquires or questions via our contact page. Are you looking for long-term job security in a thriving, fast-paced private medical practice?
Reviews (28)
Bridget Henderson
Jan 13, 2022
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I almost don’t know what to say, because I’m taken back by how horribly some of the staff and doctors behave at this practice.
The wait time when calling is totally unacceptable.
This practice is Dr. Felstead’s baby. This place could have been great. You guys need to get yourselves together. You’ve treated your patients horribly, and fail to recognize that the patient is supposed to be the one in control of their medical care. We don’t have time to argue with you.
The wait time when calling is totally unacceptable.
This practice is Dr. Felstead’s baby. This place could have been great. You guys need to get yourselves together. You’ve treated your patients horribly, and fail to recognize that the patient is supposed to be the one in control of their medical care. We don’t have time to argue with you.
Jennifer Golonka
Jan 02, 2022
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I've always been treated well and with respect. Sometimes the phone wait can take a while but if you use the patient portal it's quick and efficient. I've been able to get in on the same day I call and have even had the office call me to check in after reading my portal messages. I love this group and feel well cared for.
Mike Jones
Dec 13, 2021
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This primary care provider is by far the worst, I have ever experienced. Huge money grab. You are not treated like a patient. There phone answering service is ridiculous. I was misdiagnosed more than once. Seen my dr one time after being a patient for 2 years. Called to cancel my appointment that was 8 am. Talked to no one. Waited for them to call me back. Never called. I called back 2 times that day . They never returned my call. Got a paper in the mail stating I was dropped as a patient. Do yourself a favor and go somewhere else! Wish I would have. They don't even deserve the 1 star I had to
Jose Figueroa Valentin
Nov 14, 2021
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5 different locations with the same phone number is preposterous. Almost impossible to get a hold of someone in a timely fashion. My wife has been a patient of one of the Doctors at the 30 North Union Rd. Williamsville location and has not had problems with the quality of care. However, the phone system is in dire need of improvement. They expect everyone to sign for the portal for every non urgent inquiries which is not practical us with limited electronic wisdom. Reason why I can only give 1 star.
Jillian Snyder
Nov 13, 2021
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They earned a poor rating for a reason; one of the absolute worst offices in the area. Sure, there are a few good staff sprinkled here and there but at the core, they are mismanaged and a business after your money. They will have you waiting for hours and hours between phone calls on hold and in the patient rooms. Then, they will get the newest, least trained staff to mert with you and incorrectly diagnose you. I highly recommend if you plan on going here, only go for basic things like a flu shot. Everything else leave to professionals that you can trust. They almost convinced me I needed emergency
Sarah N.
Nov 10, 2021
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I agree with others who comment about long wait times when you call. I just waited in the queue for 44 minutes. That is insane! We already pay so much for medical care, now we have to pay with our precious time too? I understand that everywhere is short-staffed right now, but there has to be a better solution. My suggestion: improve communication! Your patients need you! I will also just add that other than horrible phone system, they are nice people with a lot of locations and even extended hours which is convenient for people who work full time.
David Verstreate
Oct 28, 2021
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I have been pleased with the care I have received by Dr. Usen and his staff. The reason for my lower rating is that it is incredibly difficult to reach this practice by phone. I was recently ill and reached out by phone to set up an appointment. I was on hold for 52 minutes which is grossly unacceptable.
Zr
Oct 18, 2021
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I have been a patient for years and unfortunately I have made a decision to look for a different primary that can better assist me with my health concerns. Not only do I have to wait on hold over an hour every time I call, but they are also not replying to my messages via the portal. 3 days ago I sent an email detailing my health concerns and they can't even call me. When they did call about my first message they left a vm telling me to write my concerns out on an email. I was sick a few weeks back and they refused to give be antibiotics even though I needed them desperately. I had to call several
Sydney Irene
Sep 01, 2021
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I have been getting told that my primary nor anyone else at this practice can help at all. I have been bounced back and fourth between GI and urology with no patient advocacy from this office. It has been 5 months ongoing on repeat infections and daily chronic pain to the pain I can’t sleep. After being on hold for 45 minutes and being hung up on, this is ridiculous. I call weekly if not 3 times a week to get help and answers and I never get a call back, frequently have delayed prescriptions and feel like I have to do all of the work advocating for myself when I don’t even understand the issue
Chris Oldacre
Aug 17, 2021
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They are getting too big for the good of their patients and themselves. Established patients are put off on the p.a. or incoming residents, while the doctors focus on new patients. Trying to contact they by phone is nearly impossible, and emails to the doctor are intercepted by other staff members and often mishandled. When my wife and I complained about the office canceling our appointments that were made almost a year ago, they dropped us as patients when we demanded to see our own doctor over a medical resident or p.a. My wife and I have very serious health issues, and have been misdiagnosed
Khristina S.
Feb 10, 2021
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My care with this office has improved over the years that I've been a patient here.
I only became a patient here because this is the practice where my doctor came.
As many other Yelpers have stated, the office staff isn't the most attentive, nor do they seem to have any motivation to do more than absolutely necessary for a patient.
In years past, I was stressed, sickly, overweight, and struggled many times a year, with a variety of aches, pains, and illnesses.
At one point, I spoke with the office manager and said that I wanted my chart flagged for "doctor" Damien Z. to
I only became a patient here because this is the practice where my doctor came.
As many other Yelpers have stated, the office staff isn't the most attentive, nor do they seem to have any motivation to do more than absolutely necessary for a patient.
In years past, I was stressed, sickly, overweight, and struggled many times a year, with a variety of aches, pains, and illnesses.
At one point, I spoke with the office manager and said that I wanted my chart flagged for "doctor" Damien Z. to
Joe M.
Oct 13, 2020
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Kathleen P.
Sep 16, 2020
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Your website states:
"Personalized patient care is what sets Primary Care of WNY apart. When you visit one of our five locations you can expect to receive world class care. Expert physician specialists and caring clinical staff provide you with an exceptional health care experience."
Nothing could be further than the truth regarding my most recent experience with your practice.
As you may recall, in the past 2 months I have been back and forth with your office about excruciating pain in my groin/hip area. I was prescribed steroids and tramadol but when the pain did not subside, I
"Personalized patient care is what sets Primary Care of WNY apart. When you visit one of our five locations you can expect to receive world class care. Expert physician specialists and caring clinical staff provide you with an exceptional health care experience."
Nothing could be further than the truth regarding my most recent experience with your practice.
As you may recall, in the past 2 months I have been back and forth with your office about excruciating pain in my groin/hip area. I was prescribed steroids and tramadol but when the pain did not subside, I
Tara K.
Jul 30, 2020
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We moved not long ago, and I was looking for a new primary family care physician not far from our new home. As far as location goes, Primary Care of WNY fit the bill. I called to make appointments for my fam', and got put into a queue with an estimated wait time of 30 - 60 minutes. Yikes, that is very unusual compared to any other doctor I've ever had, never have I had to wait an hour to make an appointment. I decided to leave my number to get called back later when it was my turn in the queue. The automated system confirmed my number, and hung up. I never got a call back. I decided to
Janet W.
Aug 29, 2019
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This was the worst practice that I ever have dealt with. Nothing but a headache from the time I started going to them until I left the practice. I have had copd for years and was never told to go to a pulmonary doctor until I asked them to fill out FMLA papers. The pulmonary doctor phone lung cancer that I'm thankful was treated by another physician. The last straw was when I had paperwork to be filled out that was filled out for another patient, a friend of mine, but they told me they couldn't fill out mine. This horrible can I still buy more than. Dr streicher was not a good doctor
Monica M.
May 20, 2019
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B. V.
Mar 30, 2019
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Kalyn M.
Mar 20, 2019
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I do not remember the name of my doctor i will add it in later. She has been my doctor for a few years now, and i never had issues until my last appointment. Its been a couple months since that appointment, but i can't get it out of my head. My doctor was so undeniably rude to me, she was making negative comments about my weight, which is RIDICULOUS. She didnt realize i had just had my baby the last appointment (before this one), and figured i was just naturally obese. i am a female who is 5'9" and i weigh about 143 which is average for my height. I have always been considered skinny
Tamra B.
Dec 26, 2018
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Love my actual Doctor, but to many frustrating errors. Impossible to get the nurse on the line when I was returning her call, only to be told by receptionist that they only call you when it's something BAD ! Went to pick up a script that I was assured had been called in, it wasn't. Got up at 5:30am on a 30 degree morning to go for my blood work that they told me was sent over... nope. Beyond annoyed.
Kevin B.
Dec 17, 2018
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Kathryn T.
Dec 12, 2018
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THIS PLACE IS EXTREMELY FRUSTRATING!
evey time I am there, office is filled with secretary's yet they never answer the phone.
I have been on hold right now for 20min and counting.
Last time I was there they advised me to do holistic treatments. The next day I went to immediate care and was given a prescription for a severe sinus infection.
#looking for a new doctor
evey time I am there, office is filled with secretary's yet they never answer the phone.
I have been on hold right now for 20min and counting.
Last time I was there they advised me to do holistic treatments. The next day I went to immediate care and was given a prescription for a severe sinus infection.
#looking for a new doctor
Erin J.
Aug 07, 2018
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It's a shame how terrible the office is run. You'll find that most often the one and only phone line to make an appointment rings busy for hours and you have no option but to keep dialing. Once you're in you're treated very poorly. The office staff is very impersonal and short with you, almost like you're inconveniencing them.
Most of the physicians I've seen are very friendly (it's impossible to ever get an appointment with my PC so I'm forced to see another doctor) but they often don't actually come into the examining room until 30-45 minutes after
Most of the physicians I've seen are very friendly (it's impossible to ever get an appointment with my PC so I'm forced to see another doctor) but they often don't actually come into the examining room until 30-45 minutes after
Kristi C.
Apr 10, 2018
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Some of the physicians were are great. Some are horrible. My fiance was seen here at the same time as me and I overheard the staff talking poorly about him in the hallway (because we happened to have appointments at the same time). Against my better judgement, I continued to keep them as my primary. I went there again yesterday (the attending and resident were wonderful) for a problem, and the physician let me know to call and follow up in regards to the problem today. I did so and the corresponding nurse was horrible to me. She hung up on me multiple times and was uninterested in hearing about
Tracy L.
Dec 04, 2017
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I went to there Kenmore office as my GP for about 10 years and it ended last month I almost never saw my primary physician Cary Vastola, but knew he was busy. The doctors and nurses in general are nice. The phone system, to quote the last reviewer "sucks like a bag of dicks". Long hold time, or just rings busy.
The office staff has a lot of problems. Bad attitude. They mess up or don't send referrals in time. Notes on appointments in their online system for patients are often incorrect. Especially for the referral mistakes, which cost other people money and they HATE being called
The office staff has a lot of problems. Bad attitude. They mess up or don't send referrals in time. Notes on appointments in their online system for patients are often incorrect. Especially for the referral mistakes, which cost other people money and they HATE being called
Jennifer H.
Nov 21, 2017
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Just moved to the area, tried to make an appointment as a new patient-- I honestly could not believe how rude and abrupt the person was who answered the phone. Called another family care practice in the area and was treated so much better so I (along with the rest of my family) will be going there instead.
Steve R.
Nov 02, 2017
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Avoid!
Failure to communicate! This place is HORRIBLE when it comes to trying to get a hold of someone. Their phones are constantly busy and their customer service is atrocious. Find another primary!
I would elaborate more, but I do not want to disclose confidential information... Just take my word for it.
Failure to communicate! This place is HORRIBLE when it comes to trying to get a hold of someone. Their phones are constantly busy and their customer service is atrocious. Find another primary!
I would elaborate more, but I do not want to disclose confidential information... Just take my word for it.
Cristie P.
Feb 06, 2017
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This place is the worst, horrible treatment of the patients, takes months for an appointment, horrible at returning calls. i could keep going but i will leave it at i have been a patient since i was about 10 so for almost 19 years and it gets no better, they add more doctors with no change in office etiquette, the respect of the patients, and how they treat them. Wait time are through the roof
Karen M.
Feb 16, 2016
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My husband and I, and our two children, were patients here for years. We loved our primary (Dr. Martinke), but over the years it became near impossible to get an appointment with him and we were constantly routed to residents and PAs. We never minded seeing residents and knew that this was a teaching practice, but it went from being a reasonable balance of seeing a resident and then seeing the doctor to being a quite unreasonable balance over several years where we'd be initially examined by a med student and then see a resident and never see anyone higher than a resident.
The other thing
The other thing
