Impact's customer is the vehicle owner, not the insurance company. Our goal is a safe and proper repair and a happy customer. We maintain a positive working relationship with insurers while still looking out for your best interests. Many of the family owned collision repair shops in the area have sold out to large chain operations that consider the insurance company to be their main customer.
These shops have a distinct conflict of interest when making decisions as to how a vehicle should be repaired. There is an undue influence placed on the shop to hold costs down even at the risk of a lower quality repair.
These shops have a distinct conflict of interest when making decisions as to how a vehicle should be repaired. There is an undue influence placed on the shop to hold costs down even at the risk of a lower quality repair.
Services
REPORTING THE CLAIM - You will need to do this as soon as possible after the loss in order to prevent needless delays. If you are given a claim number at this time, please write it down as it will be needed if we contact the insurance company on your behalf. You should also write down the name and phone number of the person you spoke with.
There are many steps involved with the repair process. As a general rule, the more damage caused in the accident, the more complex the repair process is. Listed below are the necessary steps for an "typical" collision repair. ADMINISTRATIVE - After the estimate has been written, the insurance company and owner approvals are obtained.
Whenever possible, Impact Auto Body's staff will make all the towing arrangements for you. If your damaged vehicle is already at a storage lot, it may be necessary for you to call the company that performed the original tow and have the vehicle released to us. Most insurance companies will cover the cost of two tows as part of the insurance claim.
An insurance companies focus is often times on the cost of repairs first and the quality of repairs second. For example, most insurance companies want shops to use imitation and used parts rather than those made by the company that designed and produced your vehicle. This can not only lead to fit issues when the parts are installed but can also be the cause of a variety of possible safety concerns including a negative effect on air bag timing.
If you're searching affordable "Windshield Replacement Mesa", "Windshield Chip Repair" or "Windshield Crack Repair", Impact Auto Body can help! We offer all 3 windshield services in Mesa, Arizona. Windshield damage can be frustrating but you have to get it fixed, its required by law. Did you know that it is actually illegal to drive with a cracked windshield in Mesa, Arizona?
Reviews (28)
Michelle W.
Jan 15, 2022
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I was rear-ended in an accident and these guys did a phenomenal job. My car looks as good as new and I highly recommend them for anyone looking for repair work. We had to wait a while to get the parts necessary for the job, but that was completely out of their control. As with everything these days parts are hard to come by. However, once they got the part, they completed the work timely and made sure the car looked beautiful. Grateful for them!!
Michael Perez
Nov 12, 2021
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I sent my car to impact auto body on sept. 20th and was given an estimate within a week. I was told the car would be completed by Oct. 13th, and when October 13th came around I was told some parts were delays so the car would be ready by the 25th of Oct. After Oct 25th went by I called again at the end of Oct and was told the car was going to be repaired by a mechanic due to wheel and strut damage, which I dont know why it wasn't done after they gave my initial estimate. Since the beginning of November I've been asking for a firm completion date but I haven't been given an answer and everytime
Catalina Lukavsky
Oct 15, 2021
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Zach Jaap
Sep 21, 2021
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Took my car in, someone hit my quarter panel, took the paint down to bare aluminum, dented the crease out of the wheel arch and chunked the paint. Dime size dent roughly. Was honestly fearing the color matching aspect because the car has an off color black, but it was matched perfectly. The crease is back, no sign it was even there. The paint matches beautifully, no over spray, no ripples. They were even great enough to give the tires a good polish to match how good the car looks. I’ve already recommended them to my team at work if they need any body work. S/O to Nichole and the rest of the team
Wendy Mack
Aug 31, 2021
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Everyone I interacted with at Impact Auto Body was professional, courtesy and knew their job responsibilities and did them extremely well. They made my 2021 Subaru look brand new once again and they finished it before the time frame I was expecting. They practice the old term "Customer First" and they do it with a smile. I am so happy I found them and will use them again if needed plus I plan on sending referrals to them without any hesitation. You want a quality repair at a competitive and fair price then go to Impact Auto Body, they won't let you down.
Wendy Mack
Aug 28, 2021
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I was so happy with the auto body repairs they performed on my 2021 Subaru Forrester. It looks brand new once again and they completed in less time than originally planned for. Everyone I had contact with was professional and efficient in their work. They sent me a text update on its status everyday which is a great service and saved me time and money because I didn’t have to call them. They believe and treat their customers with high priority and customer service does exist within this company. I will definitely use them again and will refer many new customers to them because they are top notch
William Fleming
Aug 02, 2021
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Extremely professional, competitive prices , helpful trough the repair process .were able to communicate extremely well with me and the insurance company.
Work was quoted accurately and done on time.
Everyone I came in contact with was very friendly and
Helpful. I would recommend Impact without hesitation .
Work was quoted accurately and done on time.
Everyone I came in contact with was very friendly and
Helpful. I would recommend Impact without hesitation .
Donovan O.
Aug 02, 2021
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Took my 2020 Ram 3500 to this shop, received a quote. Spoke with them concerning time frames approximately 1 month prior to dropping off the vehicle for repair. Was told it would be a two week turn around provided the insurance company approved supplemental items. Once dropped off, I called to check status after fist week and was told they where awaiting approval, I called the insurance company who stated they had approved the supplemented two days after the vehicle was dropped off. Impact blamed it on an email issue. Truck was ready for pickup at the two weeks mark but was not completed. Still
Melissa L.
Jun 21, 2021
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Impact Auto Body is already making things as easy as possible for us. We were hit by an Allstate driver and their insurance company is being an absolute nightmare. Impact is already being so accommodating and helpful and we haven't even dropped our car off for repairs yet. Highly recommend, they will take care of you.
Armando
Jun 17, 2021
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I highly recommend the people over at Impact Auto Body. Took my car in after a tire on the road destroyed my rear bumper. The ladies at the front desk we amazing answering any questions I had about the process. Impact Auto Body has some of the best customer service I’ve ever seen ANYWHERE. They even handled the phone call to the rental vehicle place.
They were constantly reaching out over email letting me know what was going with my car every step of the way.
Final results blew me away. They matched the paint perfectly to the paint already on the car. These guys are great at what they do!
They were constantly reaching out over email letting me know what was going with my car every step of the way.
Final results blew me away. They matched the paint perfectly to the paint already on the car. These guys are great at what they do!
Michael Froehlich
Dec 29, 2020
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Last week I backed my truck into the garage and scraped the left rear fender flare. I stopped by IAB and asked If they'd look and give me an estimate for repair. The estimate was spot on! they also told me it would take only 2 days to repair .. Again, spot on!
My Ram 2500 was repaired perfectly, professionally and on time.
Fantastic job IAB .. you've definitely earned my future business.
My Ram 2500 was repaired perfectly, professionally and on time.
Fantastic job IAB .. you've definitely earned my future business.
P. A.
Dec 11, 2020
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This place overinflates their repair quotes. I was quoted a price for bumper repair with them replacing the parts with new, after consulting the insurance company I find out they are going to escalate the price and not replace the damaged parts with new parts but to use the existing parts and just repair them at a much higher rate. Also they wanted to add additional cost for painting the complete bumper when they've already inflated the labor and cost. My mistake for trusting them to be honest. And I am sure they will make up some BS story when replying to this review. It's really
Steve H.
Nov 05, 2020
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Carla K.
Jul 13, 2020
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Barb M.
May 23, 2020
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Woo-hoo, I'm one happy girl !!! I've got my truck back & "WOW" is she a beauty. So many people to thank, Debbie & Bob Schubert, owners of Impact Auto Repair at Higley/McKellips are AWESOME caring people with amazing staff that make "customer service" top notch....Whitney (office manager) is one organized, take charge lady that covers items you wouldn't even think of, Greg Bovee aka = the fixer, took all those dents, bents & bumps & made our truck like new. Bethany, Victor & Butch, everyone at Impact Auto Repair are awesome & truly make
Dale L.
Feb 07, 2020
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I just had my vehicle repaired at Impact Auto Body and was very pleased with the work. It was finished on time and at a very reasonable price. Since I was paying out of pocket I wanted it done at low cost. The work looked excellent. A special thanks to their detail crew who had the entire vehicle spotless and shiny like new. Thanks
Angela S.
Oct 10, 2019
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Brian Kramer
Sep 20, 2019
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Absolutely an amazing place. My truck was parked at a circle k for 2 minutes and it was involved in a hit and run and no one saw anything and no cameras. I was devastated. This was my first new vehicle ever with no dents, no issues.. I wanted to just get it fixed and sell it cause I knew it would never be the same. I took it to 4 different auto body shops and all came to completely different estimates and issues and it just worried me in many ways. I asked a buddy what a good place to take it to and Impact Auto Body was their quick response. I took it there.. and right away just, walking in was
Jackie B.
Aug 01, 2019
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Just got my car back, and it looks amazing, they cleaned it inside and out, the body work that they did is so great that you cant tell that it was ever in an accident. I took it to them because my mother had her car in for repairs after she was hit on the side of her car, and they did such a great job with her car that I felt that my car would be in great hands. They took care of everything I never had to talk to the insurance company because they took care of that for me plus they got me OEM parts, the staff there are all very kind, friendly and helpful, the shop is very clean and they are not
Lori
Jun 25, 2019
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Impact did an awesome job on my 2014 Mustang and finished early! I can say these people must really stand by their Warranty, because even though I haven't had to use it they keep reminding me via mail I have one!! Awesome job you guys! I was very impressed and I have and will continue to send work / referrals your way.
Cockatiel K.
Feb 23, 2019
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Very friendly employees, and it is impressive to see the beautiful work they turn out of their shop! Thanks SO much for helping our co-worker get into her Dodge Ram today (locked keys inside), especially in the cold rain... We all appreciate you going above and beyond, and being a wonderful business Neighbor!
Nay L.
Oct 17, 2018
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Impact Auto Body is THE BEST. Our family has gone to them any time our vehicles suffer a body issue. They are fast, reliable, and assure a life time guarantee on their repairs. J.J. is always so kind and attentive and he called me everyday with a progress report. It's so nice to know you can still get that one on one attention and quality care. P.S. my car was returned like new! Literally, it was repaired and fully detailed. THANK YOU, IMPACT AND J.J.
Lynn C.
Jun 11, 2018
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JJ walked out to give me a bid. He said oh let me see what I can do and that I could just wait inside. He came back in less that 5 minutes and said he was able to rub away most of the scraps. He didn't charge me and said he was grateful just to help me.
Now that is the kind of service I want to write about. Of course now I will go there for all my auto body needs.
Thank you!!!
Now that is the kind of service I want to write about. Of course now I will go there for all my auto body needs.
Thank you!!!
Michael S.
Jun 02, 2018
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Fantastic level of service. They kept me up to date with periodic check in calls to let me know how the repair on my car was going. The staff was very friendly as they walked me through the repair and insurance process. Their repair work is second to none. I would recommend Impact to anyone who needs collision repair.
Holly A.
Jan 02, 2018
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This place does impeccable work. You might be able to find a cheaper auto shop, but hey, with something like car repair, it can be worth it to pay a bit more to know that the job will be done right the first time. They tell you exactly what needs to be done, how much it will cost, and how long it will take. If anything changes, they call you and let you know.
And when you get your car back, it looks FABULOUS.
You always hope you won't need to take your car in for body work, but if I ever do, I'll go back to Impact. They're total professionals. They want you to be happy with their
And when you get your car back, it looks FABULOUS.
You always hope you won't need to take your car in for body work, but if I ever do, I'll go back to Impact. They're total professionals. They want you to be happy with their
Bill C.
Jan 16, 2017
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Tammy S.
Oct 12, 2016
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Impressive! After a minor accident, we found ourselves in need of a good body shop. Our insurance (State Farm) recommended several shops, including Impact Auto Body. My husband made calls to some of the referred shops and was impressed with Impact, so we went with them.
The gal at the front desk was great. Super helpful. We received constant communication from JJ about the status of our car. We really felt like he was on our side and worked with the insurance to make sure our vehicle was repaired correctly.
Impact guarantees their work for the remaining ownership of your car, so when our insurance
The gal at the front desk was great. Super helpful. We received constant communication from JJ about the status of our car. We really felt like he was on our side and worked with the insurance to make sure our vehicle was repaired correctly.
Impact guarantees their work for the remaining ownership of your car, so when our insurance
F. S.
Dec 21, 2015
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Everyone here has been great, this is one of the best businesses I've ever worked with.
My Mustang was smashed into by an SUV and $11k in damage was done to it. The offender's insurance company has been a huge headache, trying to weasel out of paying for anything they can. Everyone at Impact has been going out of their way and trying to help me as much as possible. They really have your back!
Above & beyond points include:
- When I dropped it off on a Friday, the front desk girl made a point to call Sketchy Insurance Co and tell them it was now considered non-driveable, so they
My Mustang was smashed into by an SUV and $11k in damage was done to it. The offender's insurance company has been a huge headache, trying to weasel out of paying for anything they can. Everyone at Impact has been going out of their way and trying to help me as much as possible. They really have your back!
Above & beyond points include:
- When I dropped it off on a Friday, the front desk girl made a point to call Sketchy Insurance Co and tell them it was now considered non-driveable, so they
