We are a father - daughter team committed to transforming lives through vision. Come in to experience a patient-centered team dedicated to your comfort while reminding you that life's too short to wear boring glasses! Vision therapy is designed for children and adults and is beneficial for a variety of conditions.
We use this advanced digital fitting technology for the most accurate eyeglass fitting measurements. An individualized program to progressively retrain the brain to coordinate the eyes to work together. Dr. Dugan has successfully treated many learning related visual disorders like dyslexia, strabismus (lazy eye), and children with ADD/ADHD.
We use this advanced digital fitting technology for the most accurate eyeglass fitting measurements. An individualized program to progressively retrain the brain to coordinate the eyes to work together. Dr. Dugan has successfully treated many learning related visual disorders like dyslexia, strabismus (lazy eye), and children with ADD/ADHD.
Services
With over thirty-five years of optical experience, our staff works hard every day to provide your with the highest level of customer care and meet your needs with a smile. I've been in the optical field for over 20 years with an emphasis in insurance billing and office administration. My family and I have lived in the Temecula Valley for many years and still enjoy this beautiful place to live and work.
We're proud to be one of the select practices to use i. Terminal by ZEISS, the advanced digital fitting technology for the most accurate eyeglass fitting measurements. You will then view computer-generated images of yourself wearing your chosen eyeglass frames. This preview allows you to decide whether your chosen frames are the right choice, and to compare the look of several different frames.
Reviews (9)
Steve Jr
Oct 22, 2021
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11 year customer gone, why:
1) Customer text message and email system messages me more than the extended car warranty people.
2) Told 6 weeks until my frames ready (understood due to shortages) but when they were done 7 days into the 6 weeks and no notification.... Come on, you beat your customers to come in but once money is spent we don't get follow up. (I called in the 6 week mark *today*) I was placed on hold for such a long time and then they were surprised, 'you actually waited on hold this entire time'. Let's follow up with the, 'you need to schedule an appointment for training on how
1) Customer text message and email system messages me more than the extended car warranty people.
2) Told 6 weeks until my frames ready (understood due to shortages) but when they were done 7 days into the 6 weeks and no notification.... Come on, you beat your customers to come in but once money is spent we don't get follow up. (I called in the 6 week mark *today*) I was placed on hold for such a long time and then they were surprised, 'you actually waited on hold this entire time'. Let's follow up with the, 'you need to schedule an appointment for training on how
Roxanne Rodriguez
Oct 05, 2021
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Eli Ortiz
Sep 19, 2021
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Michael Teape
Sep 17, 2021
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Your business does not provide a high level of customer care as you claim. You've just lost six patients that frequented this location for 10 years. Here's why:
1. Answering my call, not to greet me, but to laugh and finish up their office conversation first.
2. Not wiping down equipment before next patient uses it.
3. Assuming that people of the same race came together.
4. Inconsistent experience:
a. Received a second poorly written custom text regarding frames pick up from your business alert number.
b. Fraudulent fee - Attempted to charge a fitting fee when not fitted for contacts.
c
1. Answering my call, not to greet me, but to laugh and finish up their office conversation first.
2. Not wiping down equipment before next patient uses it.
3. Assuming that people of the same race came together.
4. Inconsistent experience:
a. Received a second poorly written custom text regarding frames pick up from your business alert number.
b. Fraudulent fee - Attempted to charge a fitting fee when not fitted for contacts.
c
Monica Ortiz
Sep 15, 2021
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Milky Mochi
Aug 06, 2021
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Lost my entire 1 hour appointment for being 15 minutes late due to construction at our usual entrance. I don’t understand why it takes so long for the doctor to get ready and give me a 5 minute contact lens exam when I am the only patient that should be attended during my appointment time. I had to reschedule my appointment. You also have to call in order to be allowed into the establishment, which especially sucks when there’s an employee right at the entrance and closes the door on you even after they’ve seen you arrive.
My family has visited this establishment for many years and there
My family has visited this establishment for many years and there
Joan
Apr 21, 2021
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Shona Tate
Dec 03, 2019
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Laura Solomon
Aug 05, 2016
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