I was backed into in a parking lot and contacted Hansel Collision to have my car checked out for possible damage, as I'm not a professional nor is the woman who hit me (she said everything looked fine). Turns out, there was damage behind the rubber bumper ($1800 worth!). HCC was great about the repair and assisting with the rental vehicle I needed.
From start to finish, they were communicative and made everything easy. For quality automotive service and repairs you can count on, look no further than the Hansel Collision Center Body Shop and Collision Repair Department in CA. We are proud to be the premier destination for all things automotive.
From start to finish, they were communicative and made everything easy. For quality automotive service and repairs you can count on, look no further than the Hansel Collision Center Body Shop and Collision Repair Department in CA. We are proud to be the premier destination for all things automotive.
Services
We are a proud part of the Hansel Auto Group family, which includes 10 dealership locations representing 9 automotive brands. Our team of OEM factory trained and certified master service technicians work on all the OEM brands we sell, including Ford, Toyota, Scion, Honda, Lincoln, Mazda, Subaru, Acura, Volkswagen and BMW.
Are you ready to give your car the service it is asking for? Request an estimate from Hansel Collision Center in Santa Rosa! Our top-notch service staff can get your car or truck in and out quickly. We know there's nothing more frustrating than being without your vehicle while it gets repaired. That's why we have a staff that excels in providing top-notch maintenance and repair - and is able to do it quickly.
At Hansel Collision Center in Santa Rosa, our technicians are experts in paintless dent repair for both small and large dents. Paintless dent repair maintains the original factory paint and removes surface imperfections while extracting the dent. When your vehicle is in need of repair, look no further than our collision center.
At Hansel Collision Center, we are proud to offer our customers paintless dent repair in Santa Rosa. Paintless dent repair maintains the original factory paint and removes surface imperfections while extracting dents. Allow us to tell you more about what paintless dent repair can do for your vehicle.
Brake squeal is the result of a high-pitched vibration of the brake pads and caused by poor insulation. This vibration occurs because the pads are not properly insulated from the caliper or secured to the caliper. Brake pads come from the factory with anti-rattle clips, pad insulator shims, and sometimes a silicone backing that literally glues the pad to the caliper to keep the pads secure and to prevent rattle or vibration.
Reviews (8)
Ron Sundergill
May 24, 2021
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Mike S.
Apr 13, 2021
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Lauren Ann
May 19, 2020
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I brought my car here to get repaired after I was rear ended. When I picked up my car less than a week later i was greeted with so much more damage. The rocker is damaged, the doors, the windsheild. All the while the manager denies responsibility when the damage obviously happened under their care. I thought it would be safe because they are associated with were I bought my car, but I wouldn't recommend going here to anyone. It is overpriced and more hassle than it is worth.
Edit: They also took pictures AFTER the damage was done and tried to pass it off as BEFORE with missing time stamps.
Edit: They also took pictures AFTER the damage was done and tried to pass it off as BEFORE with missing time stamps.
Alessandra G.
Dec 27, 2019
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I was blown away by the level of professionalism, care, and customer service experienced at this location. My partner and I had called/visited over 10 Ford dealerships, auto shops, etc in the Bay Area trying to get seen for a very simple fix on the back of our van that we live and travel in.
Steve took a sincere interest in our concerns and had us out of the establishment in less than an hour. The entire staff was friendly, personable, and took care that we got what we needed. Any reviewers opinion is informed by the needs and constraints of their auto repair, but even if our repair had gone south
Steve took a sincere interest in our concerns and had us out of the establishment in less than an hour. The entire staff was friendly, personable, and took care that we got what we needed. Any reviewers opinion is informed by the needs and constraints of their auto repair, but even if our repair had gone south
Gabriel Kind
Oct 31, 2019
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This place is amazing! Steve is my hero!
We had a strong wind blow open the back door of our motor home and bend the sheet metal. The door wasn't closing all the way and it was letting air/light/sound through and making us feel unsafe and uncomfortable at night.
We must have called ten different body shops-- nobody could get us in, and they all said it would be several days work and probably cost several thousand dollars. Steve was sympathetic to our situation and got us in and out within half an hour and charged us almost nothing. They did an amazing job, and got the door flush with the seal
We had a strong wind blow open the back door of our motor home and bend the sheet metal. The door wasn't closing all the way and it was letting air/light/sound through and making us feel unsafe and uncomfortable at night.
We must have called ten different body shops-- nobody could get us in, and they all said it would be several days work and probably cost several thousand dollars. Steve was sympathetic to our situation and got us in and out within half an hour and charged us almost nothing. They did an amazing job, and got the door flush with the seal
Ruben Cortez
Jun 10, 2019
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Went in today to have my body damage repaired. Spoke with someone in the past who said they deal with the insurance company and if there's any supplemental balance owed they would deal directly with the insurance company. Waited 3 weeks for this appointment. Came in and they had no idea what I was talking about, instead they tried to have me sign a paper giving them the right to charge me the supplemental difference rather then dealing with the insurances company. They quoted $4431 to repair. I have full coverage & my insurance quoted $1764. Had a gut feeling with the vibe I was getting the were
Lucky
Oct 07, 2017
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Friendly staff, yet agree with previous statement ,they never reached out to update me. I had to always hunt them down. Was impressed with how awesome my car turned out. They did leave one tire with 4lbs over of what it should be, and that caused me some trouble and to drive around in the rain, when there was no need for me to do so. Tire pressure is something that should have been checked BEFORE they gave me my car back. It took them an extra 2 days to give me my car back, from when my car was fixed because they had not finalizes paperwork with the insurance cmpy. After they got paid I needed
David Hunn
Sep 03, 2015
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I had my C-Max serviced at the collision center, and I was very pleased with the work they performed. They also cleaned the inside. Gary, the collision center estimator, was also very helpful in explaining things to me to help ease my mind with the Insurance situation. I was very happy with their work. Thank You.
