Installation videos demonstrate how easy it is to install a Basement Watchdog battery backup and AC sump pump. Be sure to watch the video on installing a combination system and witness for yourself how easy it can be. You've got questions. We've got answers. Let us help guide you in the right direction.
Below, we've categorized our frequently asked questions to help you out as quickly as possible. Information at your fingertips! Download the full manual or just the most helpful information for your needs. Maintaining your equipment properly helps to prevent future problems and unwanted costs. Finding the right troubleshooting guide should be the first step when dealing with any problem you're not familiar with.
Below, we've categorized our frequently asked questions to help you out as quickly as possible. Information at your fingertips! Download the full manual or just the most helpful information for your needs. Maintaining your equipment properly helps to prevent future problems and unwanted costs. Finding the right troubleshooting guide should be the first step when dealing with any problem you're not familiar with.
Services
Prior to inventing the Basement Watchdog, I was the owner of a Chicago area battery distributorship. We sold all types of batteries including automotive and marine models. Many of the marine batteries were used to power backup sump pumps. Some customers who purchased marine batteries for their backup pumps, returned them years later, disappointed that their basement had flooded.
Basement Watchdog offers several support options for our products such as tips, tutorials and troubleshooting guides. Choose the best option for your needs from the list below. We are here for you and ready to help in any way we can. We are often asked why we do not have an online store to purchase parts.
It's our goal to provide you with all the help and knowledge you'll need to install and maintain your sump pump and battery backup system. If you are unable to find information you're looking for on our website, please use the information below to contact our helpful customer service department. We want to hear from you!
Remote Notification Ability: communicate with the Basement Watchdog WiFi Module (BW-WiFi), home security system or auto dialer. Power Outage - Battery backup sump pumps use battery power to activate the battery backup system during a power outage. Primary Pump Failure - Battery backup sump pumps will automatically begin pumping in the event of primary pump failure.
Finding the right troubleshooting guide should be the first step when dealing with any problem you're not familiar with. Find your system below to get the right download. For more help, feel free to call our customer service department at (800) 991-0466, option 3. Good troubleshooting can solve any issue!
