Commercial Refrigeration

Seldom do I every give a review, but today I need to shout out to Scott Sworden and his team. Another high five to Cris, who spent an immense amount of time helping me replace a freezer compressor in April. I know I am leaving out others that have been professional, friendly, attentive and who have gone beyond today's customer service norm. Thank you so much! I appreciate all of you!

My experience isn't about service, but it sure is about good honest people. On Friday....the Friday two days before we leave on a 3 week camping/driving trip, I was running errands and my purse fell out of my car onto the street unnoticed by me. In it was my phone, my driver license, our credit cards for the trip etc, etc. Once I discovered it was missing I ran around for a heart pounding hour or two retracing my steps. But MARK, an employee of Commercial Refrigeration, not only found my purse, but delivered it to my house! Thank you thank you.

Very helpful on the phone when I inquired about their services they offer for my friend's new bar he just opened up. He is leaning very much towards them to handle his Co and walk ins.👍👍👍

Now you are asking me to remove my review i am not going to remove it because i want the other people to know the job you guys(COMMERCIAL REFRIGERATION) do is bad and try to make them pay there hard earned money for services they don't need and they should learn from my experience.
They are the worst don't request a service instead of fixing that is fixable they try to sell you something that you don't need and ripe you off.
i request a service/repair a walking cooler compressor and the technician came and he said hot shot is low and he put 7 lb R-134 gas wrong one that doesn't mix with the oil

Where to start. This might be the worst “company”, if you can even call it that, in history. My dog could literally run a more efficient business.
I run a small bar and hired them to provide gas services for my tap lines. The initial delivery was fine and we got the tanks set up. I called a few weeks later to get another delivery and they said they would put me on the delivery list and that I should receive a call between 3-5 businesses days that would inform me of what day to expect delivery. Um, I’m confused. You don’t have direct contact with your delivery drivers or access to the delivery

I called on a Thursday to find out when they could come look at our 2 door freezer that was not working. The earliest they could make it out was the following Wednesday. I asked what time and they said open ended- could be anytime. I finally called at 4:30pm on Wednesday when no one had arrived, to find out if there was anything coming. The lady who answered took down my information. She said she couldn't see the schedule but that I would be called back with an update. I specifically asked if I should continue waiting and she said that I would get a call. I called again at 5:15pm and it went to

Called in to ask for an estimate on fixing the light in my refrigerated display. The guy who answered sarcastically asked "You want a quote for sending someone out to change your lightbulb?"
I can only wonder what the rest of the service will be like. I'll find another repair service who actually wants my business.

I have Used these guys for many many years.
They are knowledgeable and generally very competent.
It will get done right the first time in my experience.
Once I spent a crapload with C.R. on a freezer repair and I could sense that the tech wanted to recommend that I buy a new one(and junk the one I was trying to fix) but he was unable to .My loss....live and learn.It ended up in the trash soon after.
They wont be cheap that's for sure so make sure to get a signed invoice upon completion of work.
I will always call these guys( C.R.) first. Avoid Arctic Commercial if possible.

Not a great commercial refrigeration experience. Purchased a new 1800# ice machine storage bin from third party dealer, Commercial Refrigeration Inc. was subbed for the installation in Portland. All phases of said installation went bad. First they improperly installed the drain resulting in a leak. Secondly they placed the unit darn near flush against the wall resulting in extremely poor ventilation, ultimately causing the high/low limit switch to flip. Needless to say we called them out to fix the issues.. So what does Commercial Refrigeration Inc. do, well they decided to charge us an additional

Really needed a fridge looked at and ran into Pete in a parking lot. He took the time to take a quick look at my problem, grabbed a few tools and came to my rescue. Fixed the problem on the spot with a smile and a very reasonable charge. This is the essence of great customer service. Commercial refrigeration is highly recommended. Ask for Pete for your service tech.

D. Tackett, service technician at Commercial Refrigeration came out and fixed our cooler. He came back on his own time just to make sure it was ok. He carried customer service over and beyond. Thanks.