Empire Heating and Air Conditioning, Inc. was founded in 1985 by Martin and Gila Hoover and the Empire HVAC Team was built on the foundation that we treat our customers better and provide more value than our competitors. The Empire HVAC Team specializes in providing high quality service, equipment, design, and installation for residential and light commercial Heating, Ventilating, and Air Conditioning.
Empire HVAC services all brands and types of equipment, including boilers, hydronic heating, and heat pumps. With Customer Assurance Pricing, you'll never have to guess what your service bill will be. The basics of our Planned Maintenance Program, the structure of our Customer Assurance Pricing, and our strict hiring procedures are the result of your requests via customer feedback.
Empire HVAC services all brands and types of equipment, including boilers, hydronic heating, and heat pumps. With Customer Assurance Pricing, you'll never have to guess what your service bill will be. The basics of our Planned Maintenance Program, the structure of our Customer Assurance Pricing, and our strict hiring procedures are the result of your requests via customer feedback.
Services
Sometimes in life, you don't realize how many luxuries you take for granted until they stop working. One of the biggest examples is your heating and air conditioning, especially in Atlanta. If you've ever had to deal with a broken AC or heating unit, you know how important it is to have a qualified, trustworthy Atlanta HVAC company to take care of your broken unit for you.
Empire Heating and Air Conditioning is a full-service HVAC contractor, offering Atlanta heating and air conditioning services in Alpharetta, Atlanta, Avondale Estates, Cumming, Decatur, Duluth, Dunwoody, Johns Creek, Lilburn, Norcross, Roswell, Sandy Springs, Smyrna, Stone Mountain, Suwanee, Tucker and Vinings.
Stay cool and comfortable with a high-quality and dependable air conditioning unit or system in Decatur or Atlanta, GA. We offer a selection of products and services to provide everything you need to maintain comfortable temperatures and great air quality in your home or office. Daikin and American Standard are the preferred brands of central heating and cooling products at Empire Heating and Air Conditioning.
Scheduling a service call is simple. Our expert technicians at Empire are ready to help out whenever you encounter an HVAC problem and need help quickly. We can have a well trained service technician in a vehicle full of parts and supplies at your door in short order. You never have to worry about who is coming to visit.
A HVAC tune-up is the best way to make sure your heating or cooling system is ready to take on the new season! By inspecting your unit and checking for issues, you can often fix problems before they turn into expensive inconvenient disasters. Empire Heating & Air Conditioning is proud to be the #1 choice when it comes to affordable, yet professional HVAC Tune-Up Services in Decatur and Atlanta, GA.
Reviews (22)
Chris Jorel
Dec 27, 2021
Report
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We've used Empire for years. The technicians are on time, polite, masked up when appropriate and they send out cards to remind you to make your appointment. If that doesn't work, they will call you. I can't really think of a downside to them. Try them out if you are looking for HVAC services.
Service:Â HVAC maintenance
We've used Empire for years. The technicians are on time, polite, masked up when appropriate and they send out cards to remind you to make your appointment. If that doesn't work, they will call you. I can't really think of a downside to them. Try them out if you are looking for HVAC services.
Service:Â HVAC maintenance
Nicole Brown
Dec 27, 2021
Report
Positive: Professionalism, Quality, Responsiveness, Value
Empire installed our new hvac system in July and were incredibly responsive during the whole install. When our heat suddenly went out during December, they had someone out on the same day to diagnose the problem and heat was repaired the next day.
Services: Thermostat installation, AC installation, HVAC repair, Heating system repair
Empire installed our new hvac system in July and were incredibly responsive during the whole install. When our heat suddenly went out during December, they had someone out on the same day to diagnose the problem and heat was repaired the next day.
Services: Thermostat installation, AC installation, HVAC repair, Heating system repair
Nancy Wallace
Dec 13, 2021
Report
I had a heating emergency & they put me on a work-in for that day.
The office called to let me know they were on the way and should arrive between 3:30 & 4::00. The technician arrived right at 3:30, listened to the problem & immediately went in search of a solution..
Within an hour he had located the problem & corrected it. I'm 71 years old with heart problems and diabetes; I've had several problems around my house recently and this is the only thing that went smoothly and quickly. He was also extremely kind and made sure I understood what had happened and what repair work he did. Thank you Travis
The office called to let me know they were on the way and should arrive between 3:30 & 4::00. The technician arrived right at 3:30, listened to the problem & immediately went in search of a solution..
Within an hour he had located the problem & corrected it. I'm 71 years old with heart problems and diabetes; I've had several problems around my house recently and this is the only thing that went smoothly and quickly. He was also extremely kind and made sure I understood what had happened and what repair work he did. Thank you Travis
Jimmy Hyatt
Dec 13, 2021
Report
I called Empire this morning because my heat was blowing cold air. They worked me in and sent someone out 4 hours later - Travis was extremely professional and knowledgeable. He answered all questions I had and literally replaced my furnace igniter in 15 minutes. Couldn’t have asked for better service or more reasonable pricing ! Definitely recommend
Jon Schwartz
Nov 17, 2021
Report
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
We've been using Empire Heating & Air for more than ten years and they've always provided great service at a fair price. Our builder sent a few HVAC contractors for warranty repairs but none were as knowledgeable. Empire is the most reliable company we use for any house repairs or maintenance.
Services: HVAC maintenance, AC repair, Heating maintenance, Heating system repair
We've been using Empire Heating & Air for more than ten years and they've always provided great service at a fair price. Our builder sent a few HVAC contractors for warranty repairs but none were as knowledgeable. Empire is the most reliable company we use for any house repairs or maintenance.
Services: HVAC maintenance, AC repair, Heating maintenance, Heating system repair
Charles Sterne
Nov 16, 2021
Report
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
As always a great experience with Empire. Our furnace was not working over the weekend, and I was able to get someone (Mike) out to look at it on Monday morning. He quickly diagnosed the issue and made the fix.
Service:Â HVAC maintenance
As always a great experience with Empire. Our furnace was not working over the weekend, and I was able to get someone (Mike) out to look at it on Monday morning. He quickly diagnosed the issue and made the fix.
Service:Â HVAC maintenance
Connie Moore
Nov 15, 2021
Report
Matthew Mays
Nov 13, 2021
Report
My heat was not working properly on the day before Thanksgiving. I used the intake form on Empire's website when I discovered there was an issue after I woke up. Someone reached out to me to schedule an appointment on the same day before their office had even officially opened. Travis was very professional and personable. He walked me through everything he was checking and made recommendations specific to my system. He was able to replace a part and get my heat working within about an hour. Empire totally resolved my issue on the same day I reached out to them. I would highly recommend Empire if
Mary Vess
Oct 27, 2021
Report
Travis provided great service, was on time, efficient, and thorough for our first maintenance visit check after purchasing our house. He m
ade several minor repairs and provided great explanations and documentation. Will definitely use their service again. Be sure to check their website for discounts/specials and mention when you book your service.
ade several minor repairs and provided great explanations and documentation. Will definitely use their service again. Be sure to check their website for discounts/specials and mention when you book your service.
Patti Cummings Noffsinger
Aug 05, 2021
Report
Matthew Mills
Jul 22, 2021
Report
Malcolm Barnes
Apr 24, 2021
Report
The service was great. I have been us8ng Empire for over 20 years and will most likely continue.
Your email link for a survey sucks!
The link jpeg does not work (on safari) is says “click below” and is not an active link. Pointless. The hyperlink work, but first choice is “Google”, I selected that and it did not function. I selected Facebook… and it worked, but frankly I do not want to post on Facebook. When I selected other a third time, it gave me a none directed text option. Terrible linkage and terrible options.
I would gladly give feedback. Your service is great
Your email link for a survey sucks!
The link jpeg does not work (on safari) is says “click below” and is not an active link. Pointless. The hyperlink work, but first choice is “Google”, I selected that and it did not function. I selected Facebook… and it worked, but frankly I do not want to post on Facebook. When I selected other a third time, it gave me a none directed text option. Terrible linkage and terrible options.
I would gladly give feedback. Your service is great
Catherine Pica
Mar 02, 2021
Report
Andy O.
Apr 25, 2019
Report
Chris came out to do an assessment and give me a quote for a full furnace and AC replacement. He was very friendly and listened to the particular needs of our home and explained everything. Chris, as the sales person, was generally quite accessible throughout the process. He had allocated two days for the installation. I noticed after the second day that the job was not fully complete, as expected in the two days (I had carpet cleaners scheduled two days later and wanted to make sure they were done). They came back for part of a third day to complete it. The installation techs were very friendly
Kristen C.
Apr 18, 2019
Report
Anjel P.
Dec 07, 2018
Report
Jonathan S.
Jun 19, 2018
Report
I was going through Yelp and noticed this old review from 2015. I read the answer I got from the owner Martin H., and then I read his replies to several other reviews of Empire. I think it is good that a business owner cares enough to actually read the reviews. However, if Mr. H. truly cared about his customers, he would do more than write responses defending his company and in effect saying that "nope, you're wrong there and we were in the right." If he really cared way back in 2015 (or in the three years since) he would have contacted me and tried to work something out. But I guess
Gromici G.
May 24, 2018
Report
Brad H.
May 16, 2018
Report
I used Empire to install two new systems, one replacing my old one and a new one in the attic to service our upstairs. The team was very professional and knowledgeable. Chris helped walk me through all of my needs and come up with the best solution at a good price and Ken and Devin did an outstanding job with the installation. They were on time, detailed oriented and cleaned up after each day of work. If you need AC work done, big or small, give these guys a chance to earn your business.
Lisa S.
Aug 18, 2017
Report
Empire is the best! We had a fabulous experience today. Our a/c broke in 90+ weather...I called Empire and they showed up same-day, super courteous, professional and reasonable. Our home is cool and comfortable once again thanks to the great Empire team. Thank you Empire! Highly recommend this great local company.
Amber K.
Jun 05, 2017
Report
I'm sure this is a good place based on the reviews here and from what I've heard, so I'll give it 3 stars. I couldn't get past the phone call. If you're answering the phone, it's standard to answer and clarify questions. Getting an attitude when calling is an immediate sign to turn around. They may be just as good as people have announced here, but that prompted me to turn around.
Jeff E.
Nov 04, 2016
Report
