Whether it be for assistance in leasing, accounting, tenant relations or just to say hi, you'll find our staff to be friendly, courteous and professional whenever you call upon us. We want to earn your business and are willing to work to keep it. We have been in the property management business since 1978.
Over that period we have been recognized as a leader in the management of residential property. During the past 35 years our staff of 16 trained professionals has handled the supervision of over 3,000 properties. Recipients of numerous awards and recognitions: Top Residential Leasing Award and the Top Residential Property Manager.
Over that period we have been recognized as a leader in the management of residential property. During the past 35 years our staff of 16 trained professionals has handled the supervision of over 3,000 properties. Recipients of numerous awards and recognitions: Top Residential Leasing Award and the Top Residential Property Manager.
Services
Thank you for taking the time to visit our website and our rental listings. The following guidelines and policies are designed to make your rental search more enjoyable. We hope that one of our properties will become your next home. Viewings: After reviewing the list of available properties, follow the directions in the individual ad to schedule an appointment for viewing.
Promote properties through our extensive network of 250 partner sites including Zillow, Trulia, Google, Yahoo, Realtors. Screen prospective tenants utilizing Credit Bureaus, National Criminal Background research, current and prior landlords. We guarantee our Tenant placements. If a Tenant vacates before the intial lease term expires, we will not charge a fee to locate a new Tenant.
Why did I not receive a disbursment when my financial statement shows there is money in excess of the owner maintenance reserve of $400?. Every year at the end of January, a summary statement is prepared detailing the past years activity. The statement summarizes all the previous years income and expenses into one easy to understand format.
Our Property Owners and Tenants depend on us to provide reliable and prompt customer service. We do our best to meet and exceed their high standards. Here's what our clients and customers think of PRS Property Management. We have had a good experience with all and if the time comes where we need to consider a rental property again we will consider PRS.
Reviews (26)
Haz
Dec 26, 2021
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My first experience with this company is a very positive one.My appt for viewing a home yesterday got canceled a mistake on my part I'm assuming. I had driven 15 miles to Ahwatukee Phoenix. to view and did not have a code.I do not remember the name of the young lady but she was very kind and understanding .She somehow got into the system and got me the code.I am so thankful for her efforts as she made it not a wasted trip.The property is beautiful and maintained.
Lynda G.
Nov 24, 2021
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We've lived in a PRS managed property for just one year. The house was/is the cutest! We've loved living here and have taken care of the home as if we owned it. Unfortunately, the actual homeowners decided they wanted their house back after only one year, so we are now scrambling to find another place to live in an economy that is not friendly to the renter.
Hopefully, when PRS sees this 5-star review, they'll find a way to give us a good rental reference that recognizes an entire year of on-time, if not early, rent payments (and, to be honest, they were mostly early). Because
Hopefully, when PRS sees this 5-star review, they'll find a way to give us a good rental reference that recognizes an entire year of on-time, if not early, rent payments (and, to be honest, they were mostly early). Because
Laura Steen
Nov 07, 2021
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I tried contacting this company since 10/15 regarding my mother’s rent increase. I am currently her caregiver and have the proof needed to show. They failed to returned my call, regardless how much I called to get info on the rent increase. When I finally connected to someone, they just told me it was due to “market value” which is fine. But they have yet to discuss with my mom or me, the fact this house she has been renting through this organization since 2009 and they only have been out here since 2012 to check the actual house value. They lied about the fact we have court documents that
Kim De Sautell
Sep 26, 2021
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The worst rental property management company I've ever used. Slow or no response when he repairs were needed. Raised the rent almost yearly along with many administrative fees. Their rent payment sites never worked even with repeated requests to fix the issues. Charged extra for taking rent payment into the office. Wouldn't credit account promptly which caused interest to accrue but refused to remove the charge from the account. Wanted to charge 50 dollars to park in my driveway. Kept over 200 dollars of my security deposit as administrative fees. I would put no stars if it were possible. Do not
Michelle Hafke
Jun 20, 2021
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Tried multiple times to pay rent through the Portal. Makes you reset password. Would not accept payment nor send an email for confirmation.Wants to charge the late fee amd wait 20days for review. Terms of payment no cash, no money order. Will only take a credit card and charge what they want. Accounting can send you a message but wont reply. Only one way in and one way out.
Dinesh Kuppuswamy
May 27, 2021
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We have rented from PRS property management from 2018 to 2020 , and the office staff (Jena) was extremely helpful , cordial and professional with all our communications.
When we came back in 2021 to rent a house, the office staff (Yazmin Hernandez) was so rude and totally unprofessional in the way she communicates. I applied for a property in the listing and never got an acknowledgment notice not what happened to my application. we had to literally spend a whole day trying to get a hold of her to get some reply on our application cuz we cant reach her that easy. I ahd to email her multiple times
When we came back in 2021 to rent a house, the office staff (Yazmin Hernandez) was so rude and totally unprofessional in the way she communicates. I applied for a property in the listing and never got an acknowledgment notice not what happened to my application. we had to literally spend a whole day trying to get a hold of her to get some reply on our application cuz we cant reach her that easy. I ahd to email her multiple times
Jessica C.
May 21, 2021
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This company is a scam company. They have five more listings on their website at the time then when you go take a look because you have to view the property before you're able to apply then all of a sudden it's gone. Then when you actually apply wasting your money applying for your dog you your spouse or whoever you're applying for they just take your money and then never actually call you back. They may actually end up calling your cosigner who's not your spouse or anything. And still have the fees for all three of your applications. Then you called him on the phone number
Kayla Krauss
May 05, 2021
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I rented a house from this property management from 12-15-2019 to 12-30-2020... at first things were great and my kids and I were enjoying the home.. 4 months into our lease my son noticed termite tunnels in his bedroom. Property management was contacted numerous times through phone, email, and text with NOTHING done about it... house had termites so bad that the palm tree in the front (5 feet away from house) deteriorated and the top part fell..we were charged for this as "damage" in our deposit report. Dishwasher broke at month six with no repair. In October the hall bath faucet exploded causing
Trevor W.
Feb 02, 2021
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I toured one of their houses as me and my roommates are looking to move. We really liked the house and they did a good job at cleaning it up. However, as soon as the tour was over i could not get ahold of them to save my life. I called 10+ times and after navigating the automated menu to the message machine i have not gotten a call back. Two emails have been sent as well. There is nowhere to submit the application on their website and as nice as the house was, i could not see myself living there when i cant even ask them a simple question about the house. PRS if you are reading this please respond
Jo Anne H.
Jan 14, 2021
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Awful! It has been a nightmare since we moved in. Move in day, the counters were being redone. Was told we cannot be in the house for two weeks since the chemicals are toxic. None of the kitchen appliances work, fans are broken, 4 huge tired are in the yard, no fire alarm, two sets of sliding glass doors have no lock and using a wooden stick. One won't close all the way so cold air is always coming in the house. They told me they were going to leave the doors, broken ice machine and fans "as is" and calling that cosmetic. When I call every day, they ignore my voice mails
Christopher Luke
Jan 07, 2021
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Lived in an apartment with these guys for two years. They did not raise the rent on me on the second year and everything went smooth with the place. I pretty much had no contact with them other than signing the lease as I just paid my rent online and that was that.
After being away from my place for a few weeks in the final month of my lease, I returned to find my living room flooded as the water heater had broke. On a separate note, I also learned that my particular renters insurance is a kind of a joke and wonder how many people figure this out too late as I did.
Anyways the water leak occurred
After being away from my place for a few weeks in the final month of my lease, I returned to find my living room flooded as the water heater had broke. On a separate note, I also learned that my particular renters insurance is a kind of a joke and wonder how many people figure this out too late as I did.
Anyways the water leak occurred
Crystal Adamshick
Jul 17, 2020
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I had to break my lease by ONE month to buy my house because my seller wouldn’t wait that long to close. I gave this company two weeks notice once I was sure the sale was going through. I made sure it was spotless so they could show it. I even got on Facebook and advertised the unit for them and found them a tenant, but it took them forever to list it! I think they did that on purpose because even after I moved out it took them forever to list! I told them I was moving out 12/30. I dropped the keys off 1/1 because it was too late at night 12/31. I took a photo of me dropping the keys off and
Ash B.
Feb 25, 2020
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I wouldn't even give them 1 star!!! After having the experience we had and then reading these reviews, I AM NOT SURPRISED!
After putting off sending us a new lease renewal for 3 months(after the owners of the house we rent switched to PRS from McKinley Prop) they included a 4 percent admin fee (and still charged the owners the full 10 percent to manage plus a ton of other fees).
We were not aware of the fee when we asked if our rent would increase and they tried pressuring us to sign saying the owners were "adamant". We mentioned we wanted to explore other options and possibly
After putting off sending us a new lease renewal for 3 months(after the owners of the house we rent switched to PRS from McKinley Prop) they included a 4 percent admin fee (and still charged the owners the full 10 percent to manage plus a ton of other fees).
We were not aware of the fee when we asked if our rent would increase and they tried pressuring us to sign saying the owners were "adamant". We mentioned we wanted to explore other options and possibly
Jarrod G.
Jan 10, 2020
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Do not! I repeat do not rent from PRS Property Management. If there was the option of zero stars that would be too much for this company.
I recently was had to break my lease with this so called agency. I went above and beyond to get renters to replace me, made sure they had to do nothing for the future tenants to move in. I even replaced and repaired where the termites were getting into the house and the black mold was building up in the bathrooms next to the shower stalls. I reported this to PRS and they ignored my repair requests time and time again. When we broke our lease we did everything
I recently was had to break my lease with this so called agency. I went above and beyond to get renters to replace me, made sure they had to do nothing for the future tenants to move in. I even replaced and repaired where the termites were getting into the house and the black mold was building up in the bathrooms next to the shower stalls. I reported this to PRS and they ignored my repair requests time and time again. When we broke our lease we did everything
Karissa V.
Dec 06, 2019
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Paul C.
Sep 24, 2019
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Stay away from PRS. The house we rented had mold and they sent someone who just began to rip out the moldy sheet rock. They didn't use any safety precautions or warning, my disabled son was still in the house. He got rashes all over his face. They didn't care, it was so bad, we had to move out, we lived in hotels for a month until we got another place to live. Other realtor agents reached out to PRS, because they couldn't believe how bad they treated us. We were month to month so we were able to leave without breaking the lease. Stay away from PRS.
Louise Walker
Aug 18, 2019
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Eric M.
Aug 13, 2019
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Rondi and the rest of the team are excellent. They have provided me with excellent tenants and have given exceptional service. When my property was vacant, they quickly found renters for me. They also help out with any issues that come up, this makes my life a lot easier. The renters have agreed to stay for an additional year and we even increased the rent, minimally.
Amanda M.
Jul 19, 2019
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I'm going to start this by saying we just moved from out of state after selling our house. We are renting so we have time to find our forever home. We video toured the house, which Jena was awear of. We've been in our rental house for a month and it's been an absolute nightmare. Andrea is unprofessional and makes her own rules and doesn't care what our lease states.
We moved into this rental which clearly wasn't cleaned despite the $300 redecorating fee we paid. Our lease states that we are not responsible for the yard, when I let Andrea know that the sprinklers were broken she told me the house
We moved into this rental which clearly wasn't cleaned despite the $300 redecorating fee we paid. Our lease states that we are not responsible for the yard, when I let Andrea know that the sprinklers were broken she told me the house
Katrina J.
Apr 05, 2019
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Angela T.
Dec 14, 2018
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If they had negative stars I would got that route. We wanted to see a house and went through all the proper steps to schedule the self-guided viewing. Showed up at our scheduled time and texted the lock-box code as required. And waited. And waited. No return text with the code to unlock the box. Then I called with no luck to get help. I even tried the text # but that wasn't a valid number. Then I went to the PRS website and tried calling the number from there which led to looping and no luck to get help. I kept calling along with emailing (thanks to the speaker phone) and it would just
Brenda M.
Jun 21, 2018
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My husband and I have been with PRS for 15.5 YEARS until the owner wanted to sell. It made us sad, but we're moving on. I have to say that about 90% of our issues were addressed in a timely manner. The others were delayed due to the homeowner.
In the end, we just wish we had received more of a personal heads up, in conjunction with the letter informing us that we were on month to month, but we take responsibility for that oversight.
Overall, I would recommend PRS as I have heard nightmares regarding other management companies. PRS is definitely not the worse management company.
Thank
In the end, we just wish we had received more of a personal heads up, in conjunction with the letter informing us that we were on month to month, but we take responsibility for that oversight.
Overall, I would recommend PRS as I have heard nightmares regarding other management companies. PRS is definitely not the worse management company.
Thank
Matthew P.
Jun 01, 2018
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This company is the worst. I had moved in with my friend and we had filed all the paperwork and assumed I was okay to move in (we had not received any notice contrary to my moving in). 4 or 5 months later when my roommate had moved out, I had called the company trying to figure out why I couldn't pay my bill online. I was informed that I was not added on the lease. According to my friend, the company had said that that is not allowed. Tenants apparently cannot add tenants onto the lease.
With that being said, I drove to the office to drop off the rent. As it turns out, my rent amount
With that being said, I drove to the office to drop off the rent. As it turns out, my rent amount
Leo M.
Aug 29, 2017
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The negative reviews on Yelp and Google Reviews are only a tiny fraction of the large group of people affected and all are true. This is the most onerous, greedy, petulant, avaricious, uncool, arbitrary, incompetent and arrogant company in this industry that takes advantage of the most vulnerable people with no means to fight them in courts and they are proud of it. If you owe them any amount they certainly will take you to court and get a judgment against you and garnish your wages or get a writ of judgment to take your property because they are experts at how to manipulate the legal system
Nicole S.
Apr 11, 2017
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Do not rent from this company. They will collect your application fees and process your application along with many other's and then decide which one they want to rent the house. Then everyone else is out of the money they spent for the application.
Professional, ethical companies process one application at a time. If the first one falls through or gets declined, then they move onto the next. Scamming people and taking their money is not a way to do business.
Professional, ethical companies process one application at a time. If the first one falls through or gets declined, then they move onto the next. Scamming people and taking their money is not a way to do business.
Tim A.
Oct 30, 2016
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1. Rocks were finally put in the front yard. Now I can focus on fixing the backyard.
2. They came by for an inspection. All they did was take photos of the bathroom and backyard. I thought it was an odd inspection but seems to have gone well.
3. I had to trim the back yard neighbors trees that was pushing the wall over. I figured it probably fell under the grass is up to you and trees thing from the front yard. There is a bulk pickup in November and Ill have it all taken away then. Nov 1st, I am fertilizer and tilling the back yard then seeding it with Rye. I changed three of the sprinklers (because
2. They came by for an inspection. All they did was take photos of the bathroom and backyard. I thought it was an odd inspection but seems to have gone well.
3. I had to trim the back yard neighbors trees that was pushing the wall over. I figured it probably fell under the grass is up to you and trees thing from the front yard. There is a bulk pickup in November and Ill have it all taken away then. Nov 1st, I am fertilizer and tilling the back yard then seeding it with Rye. I changed three of the sprinklers (because
