Senior.com
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Senior.com
One of our specialties is helping people stay in their homes longer. With the right equipment installed in a home, we can prevent falls. Fall prevention is the #1 way to make sure you don't slide into a new stage of care that might require assisted living. Our customer service experts can educate you about improving different hot spots in your home so you can maintain your independence for as long as possible.

Today, Senior.com has 1.7 million members and we are rapidly growing every day. We offer over 500 top brands and sell over 150,000 products throughout the United States. We have earned our stellar reputation by providing quality content, personalized customer service and being a trusted supplier.
Services
Our mission is to provide our customers with the best possible shopping experience and quick resolutions to all matters. We understand that aging can be a difficult process and we aim to help that transition the best we can. Our goal is to strive for your 100% satisfaction with the products you order, the service you receive, the delivery speed and overall shopping experience with Senior.com.
People nowadays use cannabidiol for everything from insomnia to epilepsy, and rightfully so as the miracle drug is a natural wonder. Over the last few years, the cannabis market has grown tremendously, thanks to research highlighting hemp's medicinal and therapeutic effects. One of the fastest-growing verticals within the industry is the topical cream and lotion.
The Extend Protection Plan begins when the manufacturer's warranty ends and protects against mechanical or electrical breakdown, including those experienced during normal wear and tear as well as those caused by a direct result of a power surge. The plan does not cover accidental damage currently but may be added in the future.
Located in Irvine, CA, Senior.com is the foremost internet resource exclusively focused on empowering the senior community. Our full-service website is a one-stop-shop for seniors and their families. Our sole focus is on the senior community and their specialized needs. We have earned our stellar reputation over the past 19 years by consistently providing quality content, being a trusted supplier and delivering personalized customer service.
Reviews (24)
Anita A.
Anita A.
Jan 26, 2022
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DO NOT USE THIS COMPANY! There is no customer service, I tried to change an order right after I placed it because they did not disclose the time to ship...which was 6 days. My 89 year old mother was brought to my home in an ambulance and needed the item immediately. So I tried to cancel within seconds of placing the order, but they do not have their own customer service...it is a third party who has no ability to change or cancel an order. I then submitted a cancellation order...but now several days afterwards they have shipped me the item and still have never acknowledged my calls and requests
Carol Thompsonm
Carol Thompsonm
Jan 20, 2022
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Exact walker brand and model I was looking for. I had a walker with 6 inch wheels, this new one has 8 inch wheels .Its perfect.
Tyler Laughter
Tyler Laughter
Jan 18, 2022
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Great spot for all your senior and health care needs. Good selection and healthy inventory levels. Better service! Support local!
Steve
Steve
Jan 13, 2022
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You place an order. They send you a tracking number, but UPS never gets the package. Your package never comes. But they sure take your money right away. And forget about customer service. You call and get an answering service whose job it is to make sure you never talk to the people you want to. This place is a total scam. Avoid at all costs.
Sharon S.
Sharon S.
Oct 13, 2021
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I so agree with other reviews that say they do not answer their phone calls or emails. They charged me for an item I never got...I had to file a claim with PayPal to get my money back. Stay far, far away from this company. They are nothing but crooks.
Francessca Prado
Francessca Prado
Sep 07, 2021
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I would give zero stars if I could.
Customer service is non existent! Very difficult to reach a live person. I ordered a rollator. It looked used a had a broken break. Took forever to get a refund. I wish I would have read reviews.
MaryPascha Ker
MaryPascha Ker
Sep 06, 2021
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One phone number leads you to another phone number leads you to another extension and never a person.
This Bad review got some good attention!!!
The folks here are very kind and eager to help with your needs. They will find a solution.
The phone system may be a little offputting but give them a chance. They’re busy too!
This is a business with a real store front! It is not closed during business hours!
Shelley G.
Shelley G.
Aug 16, 2021
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Terrible! read their reviews before buying! they sell items that are out of stock and won't respond to emails, calls, etc. go somewhere else!!
Frank M.
Frank M.
Aug 12, 2021
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These guys are crooks. Purchased a $3000 lift chair from the their store in Irvine. Delivered chair and it was defective and now it has been over two months with no resolution. It was for my father who is wheel chair bound and 83 years old. They don't return phone calls. The owner Jeff is a bigger cook. Talks a great game, delivers nothing but lip service. I went back to the store and still no resolution. The manufacturer is no better.

I have filed an elder abuse claim with the Irvine police department. I have also enlisted the help of 7 On Your Side to expose these crooks who prey
Larry B.
Larry B.
Aug 04, 2021
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This place is a rip off. Don't order anything from them. I ordered some shower stuff over 200.00 worth of merchandise a week ago. They took the money online immediately and sent me email saying thanks for the order. They never sent me notifications of shipping, expected arrival. Never returned a email message after 6 tries. I cancelled order on line but stiff have not heard from anybody. You can't call them cause all you get is voice mail saying phones are down. I'm going to drive down to their store and I hope to have my way with them. Wish me luck.
Danny Keum
Danny Keum
Jul 18, 2021
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This senor.com_customer service is rediculous. no shipping, no tracking gets updated on my online order. I tried to reach them by email, phone calls, texts, but no return calls. This went on from Mon thru Thursday everyday this week, 4 days in a row!! BUT NO ONE is call me back nor replying my emails nor text. Not sure what to do at this moment. Do not order anything from this website!!
Ravi G.
Ravi G.
Jun 24, 2021
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Very Shady people. took my money as soon as I order it online but no info on shipping even after 3 weeks. Try getting in touch with them by living atlist 4+ voice message and 3+ emails on contact us but no one contacted back. no one even answer phone at their store either. stay away from this crooks. I have to file dispute with my credit card company and now hop that I get the money back. it was almost $800.00 order.
Rick B.
Rick B.
Jun 22, 2021
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They don't answer phone calls or return messages. Gave me a bogus tracking number. Very shady.
Alan D.
Alan D.
May 07, 2021
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With great satisfaction I review the Golden Technologies Buzzaround EX 4-Wheel Scooter and the senior.com dealer through whom I purchased it.
The scooter is a dose of Freedom. My non-ambulatory life is no longer a limit. I get to the grocery store, the drug store, the strip mall. Etc.

I highly recommend a scooter with suspension. I never realized how cracked and bumpy sidewalks can be. Driveways exacerbate the problem. The suspension handles it well. While I try not to scooter at night, the lights are bright and well alert others of my presence. I find the arm bags well worthwhile. I use them
Rigo M.
Rigo M.
Feb 20, 2021
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I wish I would have had a good experience with this company. This company never answered my phone calls, nor responded to my emails about an oxygen concentrator. I had to file for a possible fraudulent puechase with my bank. Luckily I was able to recover my money. I know this company can try to justify themselves by telling me that due to the pandemic my order was delayed, but at least they could had been professional enough to respond to my messages.
J. J.
J. J.
Feb 08, 2021
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They charged my credit card for merchandise they never sent. They keep sending me ridiculous emails asking me how I liked the product> What product?? They also assign bogus case #'s then totally ignore my refund request. Beware of this company. Their customer service is nonexistent They get your money with or without you getting product. a 1 star is way over what they deserve!!..
Don Mead
Don Mead
Feb 03, 2021
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Kimberly Johnson was amazing!! She provided great service and outstanding follow-up. We bought my Mom a new pivot bed (she has back problems) and paid extra for the white glove home installation. It was worth it. The whole on-line ordering process and installation was was made easy by Kimberly. This bed is a life changing event for my Mom!!
Dottie Rountree
Dottie Rountree
Dec 02, 2020
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Wonderful customer service! Kind and knowledgeable personnel. I used their company for my elderly mother's needs and was always satisfied. Should I have future needs, I wouldn't hesitate seeking out Senior.com!
Fred D.
Fred D.
Apr 10, 2020
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Placed order on March 8 - it is now April 10 and item has still not arrived. We contacted them on April 4 to request a refund and still have yet to receive any reply. BEWARE! This company sells items that they DO NOT HAVE and have no problem keeping your money. They also do not respond to inquiries leaving you hanging in the wind with your money in their pocket. AVOID DOING BUSINESS WITH THEM!
Charlie M.
Charlie M.
Apr 06, 2020
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I volunteered to help a 98 year old neighbor whose old walker needed repair, or replacement. I went in and meet Jessie, the owner. I found him very knowledgeable and helpful regarding what was wrong with the old walker. I left the store today with a nice new blue walker and brought it back to a delighted neighbor. I hope you too find this business honest and ready to offer you great service. Thank you Jessie!
Yumi M.
Yumi M.
Apr 04, 2020
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I experienced some excellent customer service with them. Given the current state of events, I knew they were probably receiving more orders than ever and probably a bit overwhelmed. While their response time did understandably take a little while for an inquiry I had on an order, when I did connect with I believe it was Kimberly on the phone, she was most helpful and patient with my needs. I hope people know they are trying the best they can given their resources at this time and please be confident you will receive your order, even it takes slightly longer than expected.
Mary D.
Mary D.
Apr 02, 2020
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I was looking for a store that would have all of our needs for this Covid 19 time. Thankfully, I saw that Senior.com had an actual brick & mortar store in Lake Forest, CA.
I went straight over & was greeted by Jesse right when I walked in the door. He was able to help me find what I needed and quickly rang me up and I was out the door!
I liked to see the amount of stock that was available and the variety of options! The store was clean and well organized! It was a pleasure doing business there! I will definitely be back again and again! Thank you for running a great company
Allan B.
Allan B.
Feb 12, 2020
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They finally came through with my order 2 months later. China problems getting restocked. They really need to mark items out of stock if they are not in stock so I dont tie up money waiting for an out of stock order.
Jeffrey H.
Jeffrey H.
Oct 17, 2019
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I recently made a purchase through senior.com and their service was simply fantastic. They were professional, courteous, and most of all helpful. They responded in timely manner and delivered as promised. Kimberly Johnson was exceptional! Thank you!