Traditionally IT has been dominated by companies utilizing a group of level 1 technicians to answer the phones and you're forced to go through a time consuming and frustrating process to try and get your problem escalated to an employee that has any clue what you need. We turn that model over and have your calls start with your Technical Account Manager.
Your Technical Account Manager is your primary contact, the person helping to ensure your IT infrastructure is working for you and your biggest advocate. They will take your call or email and either quickly resolve the issue themselves or where practical they will assign simple tasks to a technician (provisioning a new user that starts in a week, computer imaging, etc).
Your Technical Account Manager is your primary contact, the person helping to ensure your IT infrastructure is working for you and your biggest advocate. They will take your call or email and either quickly resolve the issue themselves or where practical they will assign simple tasks to a technician (provisioning a new user that starts in a week, computer imaging, etc).
Services
Monitor your entire IT infrastructure from a single-pane-of-glass and create custom alerts based on system performance. Our low-footprint agent runs across Windows and Mac endpoints using native platform data acquisition techniques. Whether you have 50 endpoints or 5000, Monitor and Manage enables you to automate your patch management actives with granular control over when and how endpoints are patched.
Reviews (10)
Mandown Garage
Jan 21, 2021
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Robbyn Rivera
Jan 12, 2021
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Sharon Lynn Lavoie Holland
Jan 12, 2020
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Christopher Galan
Dec 22, 2019
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Paradise InfoTech & Automation Inc is a wonderful company. They are extremely experienced, very friendly, and very dependable. Whenever you have a problem with your computer or various technologies, Paradise can access your computer remotely to address the concern. I have never had an issue that Paradise hasn't been able to fix. Whether its small revisions to default settings, or fixing any bugs, Paradise will address your problem efficiently and promptly.
Chris
Chris
Erion Qalliaj
Nov 10, 2019
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David Plekkenpol
Oct 07, 2019
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I cannot say enough great things about Paradise InfoTech. Zack, Nick, Nathan and Carlos are responsive, knowledgeable, personable, and definitely have a customer focus. If you are need of an IT company to support your information system needs, contact Paradise. They are awesome!
(They also have a great sense of humor and put up will all my "dad jokes.)
(They also have a great sense of humor and put up will all my "dad jokes.)
Tcs CostaMesa
Oct 03, 2019
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Jannette Velasco
Jul 16, 2019
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Our firm has been using Paradise for a few years now and I have nothing but good things to say about Zack and his team. The times I've had to use them, they were quick to respond to my requests no matter the time of day or night. They were able to diagnose and resolve most of my issues remotely and quickly. When something requires them to come on site, the whole team is very professional and courteous. I highly recommend Paradise.
Carl H.
Jul 11, 2019
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Anthony Viveros
Jun 05, 2019
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