O'Connor True Value Hardware

Huge store and a great selection of items. People are standing by the ends of the aisles to help you out. Unlike some other stores where you can never find anybody... Very helpful. Check out was fast and easy and they have dividers at checkout. Highly recommend!

O'Connors has fought off. The big orange machine many times. Have found things at O'Connors no other hardware store has.Worth a few extra bucks to keep the big chain stores out. O'Connor doesn't seem to be replacing people with machines!

My wife and I go here all the time (at least once a month). Staff is extremely helpful, across the entire store. Always have better-than-average coupons sent to you in their mailed flyers if you are a frequent shopper. Was a TrueValue franchise, but they recently switched to Ace. Shop there and you support dozens of local high-schools and college undergrads from Billerica area. That alone is worth shopping here rather than a longer drive to Lowe's in Lowell or Home Depot in Tewksbury.

Was good over all, went in to look for a step ladder, found one at a good price. The check out clerk was on her phone and didnt really pay much attention to us or even offer us a bag for our smaller purchases.

Always helpful staff and very knowledgeable. A fun store to shop. O'Connor has everything from lawn equipment to salt fly guns!

The experience was ok. My spare keys were made in a timely manner. Customer service could have been a bit better. Items expensive here.

Convenient hardware store and great customer service with many items at the same price as Lowes or Home Depot, and a few things that are at a lower cost -- or just can't be found at the "big" stores.

Great store with knowledgeable staff. I travel to this store and it is out of my way. I have 3 other ACE stores closer. Much better than any of the big box stores. I had a issue with an outdoor spigot and they helped me find what I needed and even put the washer on the part I brought in. I have had several other experiences in the plumbing department. I can not say enough good things about this store! Management has done a great job hiring quality, helpful people.

They have a good selection of items needed for yard work which is what I needed and the prices are very reasonable. Also the guy at the propane area was friendly enough to talk to while he refilled my tank. That always makes for a favorable experience.

Always helpful! Goes tge extea mile to help. Great advice & problem solvers!

2 stars for service. This place sucks for returns. They don't take returns half the time even on unused things. I'm done with them. Going to just drive a little further for Home Depot

Bought a pressure washer and the hose developed a hole on the second use. Brought the hose in as instructed rudely on the phone and got accused of bringing one that didn't come with the pressure washer. The hose with my pressure washer is orange and they said it only comes in black. They're helpful when spending $755 in 5 minutes, but accuse their customers of trying to defraud them if you go back with an issue. Buy your bigger ticket items elsewhere.

Called to see if they had a specific part in stock, I needed it to be a certain manufacturer. Once I was transferred to the store clerk he was very rude and condescending.

I don't live in Billerica, but work there so found myself in here buying paint several times recently. Moving house, so every weekend for what felt like forever I would visit this store on Fridays to buy my Benjamin Moore paints.

Unlike Home Depot, this is more of what I would call an old fashioned hardware store despite being in a strip mall. I find the staff very friendly and they make themselves available to provide actual assistance unlike the previously mentioned big box store.

The paint department in particular were very helpful on a number of occasions. Even though I have finished

I used to enjoy buying birdseed, suet and other odds and ends here, until I took my snowblower to be repaired as it was leaking. Not only was it not fixed after I paid the $140, but when I called and told them, within their 30 day warrantee, I was told that I could keep it until winter's end and bring it then.

Then was today. Women be aware that the service department here is filled with many misogynists who clearly feel that women should not have a voice when it comes to any type of "manly" equipment. Never in my life have I ever been treated the way that I was today at O

I have been going here exclusively for the past 41 years. Never a problem either finding what I needed or getting expert, courteous help in solving fixit or DIY issues. Always five star experiences.

However, on consecutive visits over the past two days, I have had unhelpful, contentious service interactions with two of the three employees I had to speak with. They both acted as if they were irritated about something. These two were mature, senior gentlemen (Customer Service and electrical departments) and not the younger staff members others here have complained about.

Anyone have similar recent

Most of the staff is great but some days.I wonder. I just had a bad one this weekend. But. Overall i like it.

The staff is mixed, half of them won't stop asking you for help, the rest will watch you walk by them five times while I mutter "it should be around here somewhere" and the two employees will continue on with their conversation about their weekend plans and not offer any assistance. Very sad. Home Depot and Lowes are no better but at least the prices are better and you can check inventory and aisle location with the HD or Lowes app. Saves you a trip to a certain HD store if they don't have any and head to a store that does.

The power service department is completely useless

This is a decent hardware store, especially for those that don't have a Home Depot or Lowe's within a 20 minute drive of them. Customer service is always above-average, and their selection would surprise most (they have a lot more than Aubuchon in Tewksbury). Prices are a bit higher than Home Depot for many of the items, but you're getting a more pleasant shopping experience.

Great store - hands-down best selection of hardware in the area. If you are one of those people that appreciates:

--a dying breed of hardware store,

--A place where where people are friendly and knowledgeable (ok, maybe not the young kids at the register, but why would you go to one of them for home improvement/ project/ trade advice, anyway?)

--the weird item that you're looking for still exists, and you still want a broad selection of types of goods - as opposed to going to a specialty store -

--then O'Connors is absolutely the place for you.

Yes, I find that some of the items