Welcome to Coastal Import Repair, proudly providing expert auto and light truck repair, and maintenance services to customers of the Norfolk area. We begin by offering a host of FREE services, including on-line auto maintenance schedules for your car or light truck, followed up with friendly reminders that let you know when your car is due for service.
It has never been easier or more convenient to keep your car or truck in top shape. We also take the time to explain every job, and always provide you with an estimate in advance. You can be assured that our technicians have been trained to repair your vehicle - old and new alike - the very first time.
It has never been easier or more convenient to keep your car or truck in top shape. We also take the time to explain every job, and always provide you with an estimate in advance. You can be assured that our technicians have been trained to repair your vehicle - old and new alike - the very first time.
Services
Coastal always provides the best service. They go out of the way to get the job done quickly and you can count on quality workmanship and honesty. I recommend them to everyone. A friend recommended Coastal for our car maintenance and we have been very happy with their service. It is easy to make an appointment and the wait is not typically long.
Input the access code (from the postcard) and the phone number that our shop has on file for you. The phone number could be your home, business, or mobile. If having trouble, please input the shop's phone number. Use your invoice number from a recent service and your last name. Note: Please be aware it may take up to 48 hours from the time of your visit for our systems to update and recognize your invoice number.
Reviews (10)
Kalishia Mitchell
Nov 18, 2021
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Patricia Murray
Jan 27, 2021
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Debbie Valva
Dec 25, 2020
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Positive: Professionalism, Punctuality, Quality, Value
Best automobile service I've ever received outside of a luxury car dealership. Everyone is so nice and willing to discuss how much money to invest into the vehicle, etc. Curtis and all are true professionals with a heart. Been going here for almost 2 years, since we moved to Norfolk and have never been disappointed. Highly recommend!
Best automobile service I've ever received outside of a luxury car dealership. Everyone is so nice and willing to discuss how much money to invest into the vehicle, etc. Curtis and all are true professionals with a heart. Been going here for almost 2 years, since we moved to Norfolk and have never been disappointed. Highly recommend!
Lizzy Bevan
Oct 27, 2020
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We took our VW Westfalia in for service based on reviews. It was an $800+ service which we paid and took the VW home. Two days later the problem reoccurred and we had to go back in. They then found ‘something else’ and charged another $400 with no explanation as to how it was missed and how an $800 repair became a $1200 repair a few days later. One of two things happened here, either the work was not done correctly the first time or a significant problem was overlooked the first time. Neither of those speaks well of the place.
Lily Kittrie
Nov 24, 2019
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You will not find a more reputable place than Coastal Imports! They are honest, thorough and very caring! I love coming here for my car needs because I know I'm not going ro be ripped off. If you are looking for honest mechanics that do an exceptional job this is the place! Trust me you will be thankful you did !!
Holly Biggers
Nov 14, 2019
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These folks are professional and knowledgeable.
Our VW was acting up and I didn’t feel satisfied with the dealership. The folks at Coastal Repair took the time to diagnose the issue, explain what was happening, what options I had for repair both now and down the road. I felt respected and treated as an intelligent human being. That itself was amazing. The repair was done and for the first time in months I didn’t need to take the car back weeks later. They won my family’s business and a lot of good word of mouth.
Our VW was acting up and I didn’t feel satisfied with the dealership. The folks at Coastal Repair took the time to diagnose the issue, explain what was happening, what options I had for repair both now and down the road. I felt respected and treated as an intelligent human being. That itself was amazing. The repair was done and for the first time in months I didn’t need to take the car back weeks later. They won my family’s business and a lot of good word of mouth.
Stella Pomianek
Dec 18, 2018
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Really happy I was able to find another shop who has a team with integrity, professionalism, and expertise! After having to move from my previous mechanic and service manager, who I trusted unquestionably, it is a relief find a new repair shop who has exceptional customer service and great communication! My issue was not a simple one- but they worked with me until it was diagnosed and resolved-they went above and beyond the call of duty! I will certainly come back to Coastal for my all my regular maintenance and repairs!
Steven Brindle
Oct 29, 2018
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Friendly front desk, quick service and great staff. We take our vehicles here and highly recommend it. They have made an exceptional effort to get to know me and my vehicle and will actually inspect and show any part that they recommend for service. After an elusive not starting issue, they spent time on the phone with me and in the shop with the vehicle gradually eliminating options until we found the cause, rather than simply charging or quoting anything it could have been. Coastal will give you an honest take on your car.
John M. Higgins
Nov 25, 2017
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Coastal recently performed the 100,000 mile service on my 2010 Lexus RX350. Before doing any work they accurately quoted the cost in advance. Because I had to travel at the last minute, they were kind enough to move my appointment up to the next day with very little notice. All work was done very professionally and on time. Staff is very pleasant and professional. They kept me advised throughout the process on when my car would be ready. An additional plus was their recommendations for wear items that should be addressed at the next service interval in addition to normal scheduled service actions
Philip Idiart
Jun 03, 2017
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My wife has taken her VW to Coastal Import Repairs for 10+ years. She has been extremely satisfied with the friendliness and thoroughness in addressing any issue she brought up. I recently brought my Ford Escape to Coastal Import Repair to address an electrical issue. As this was my first visit, I found the business to be very professional and thorough. Although a first time customer, Curtis made room for my issue in their schedule. The mechanic quickly diagnosed the problem and installed the required replacement part. Curtis kept me informed throughout the process. Professional mechanics and a
