We're a hospitality company that answers reservations calls - not a call center with a few hospitality clients. There's a big difference. We offer hotel call center services that specialize in answering your guests' calls promptly, profitably, and pleasantly. We don't sell software or add-ons - we focus only on increasing your voice channel revenue, and improving your guest satisfaction.
Included in our reasonable rates is a customized CRM to make follow up reservations sales calls and to directly connect voice reservations with your marketing CRM. Travel Outlook is proud to be a sponsor of HSMAI's annual Revenue Optimization Conference.
Included in our reasonable rates is a customized CRM to make follow up reservations sales calls and to directly connect voice reservations with your marketing CRM. Travel Outlook is proud to be a sponsor of HSMAI's annual Revenue Optimization Conference.
Services
Travel Outlook is an innovative, custom off-site central reservations office (CRO) service that serves as either a primary or overflow reservations department for hotels. Hotel management is complex. We want to lessen the management burden, so we work to simplify the voice reservations channel for our clients.
John Smallwood, President: John created the Travel Outlook concept in 2006, after more than twenty years' experience in owning hotels and hospitality management. Smallwood earned a BBA from New Mexico State University, and before starting in the hospitality industry, he worked with AT&T. Brett Puffenberger, Vice-President of Operations: Brett designs and operates our virtual agent systems and monitors our connections to hotel inventories.
Rather than having a call center take your reservations calls as a simple service, hire a company that thinks as you do about your hotel and its guests. Like you, your hotel's profitability and your guests' satisfaction are our sole objectives.
Travel Outlook seeks to hire the best candidates for Reservations Specialist positions with hotel experience and works directly with industry leaders such as Forbes Travel Guide and Kennedy Training Network to develop leading-edge sales and service strategies to ensure the best possible result and experience on every call.
Travel Outlook seeks to hire the best candidates for Reservations Specialist positions with hotel experience and works directly with industry leaders such as Forbes Travel Guide and Kennedy Training Network to develop leading-edge sales and service strategies to ensure the best possible result and experience on every call.
Travel Outlook is an innovative, custom, off-site central reservations office (CRO) service. A premium hotel call center that serves as either a primary or overflow reservations department. Travel Outlook is the first - and only - call center to be certified by the Kennedy Training Network, hospitality's best source for guest service and sales excellence.
We'll help to increase your average daily rate. As our primary focus, we will drive rate. The hotel experience of our team coupled with a strict adherence to the Kennedy Training Network sales process virtually guarantees this. We'll help to increase occupancy. Our team closes up to 70% of qualified reservations calls.
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