Entrust Property Solutions

Positive: Professionalism, Responsiveness
I really loved that they were very responsive and answered any questions I had about my lease and the apartments. The application process was super easy and I had no troubles whatsoever. They definitely set the bar pretty high!

Cailyn is a vital part of creating a welcoming atmosphere for new tenants. She is good representative of Entrust Property Solutions. Cailyn is professional and has been responsive to my questions during my transition moving into my apartment. I am happy to have a nice apartment. And I'm confident that Cailyn will continue to be positive part of the community.

I lived here at Maple Gardens for a year and James is the best! He was so helpful in the move out process, and the property was always very well maintained and knowledable.

Positive: Professionalism, Responsiveness
Cailyn was quick to respond to my text when I need information related to some changes on our services at Greenway Studios. Being prompt is very important to me as a resident of this apartment complex and greatly appreciated. Thank you, Cailyn !!

It’s only been a few months, but so far so good :)
I would like it better if the property itself had more things taken care of in beautification terms. For example, power washing the siding or putting up more trash cans for dog waste.

My name is Tyler Cardwell. I am using a second google account to make sure my review can be seen. Entrust Property Solutions is the absolute worst. They tried to scam me out of 100s of dollars, I ended up taking them to court and the owner of my rental ended up withdrawing all of his properties from Entrust Property Solutions. When discussing the matter over the phone I was hung up on by a younger lady multiple times, so I drove up the office to see if they kept that same energy. As I walk in I see them scamming 2 elderly women telling them they are adding 100+ dollars a month onto their monthly

Absolutely awful management. The property isn't taken care of, the office is impossible to get ahold of, and there is no communication ever about anything. We did not find out how to get the keys to our unit until the literal day of. The apartment was not cleaned before we moved in, there were roaches in the unit and in the hall. Our A/C was broken when we moved in (in july) and it took a full month to get it replaced with no communication on why it was taking so long or any idea if it was being done at all. Our sliding glass door literally falls into our apartment and the maintenance guy looked

Very unprofessional. Tried contacting them for days and days before they would answer the phone and voice messages are seldom returned. They Inform you they will look into an issue and it’s a week before returning your call, if at all. Added fees to rent that were not stated in the lease agreement and were unwilling to remove them. I was never notified of these fees until they showed up on my bill, even though I had spoken to the office several times and they told me all was fine. Total scam!!!!

I’ve had terrible experiences with the management and they have been so hard to get ahold of. I’ve had two leases with Entrust now. My first lease at Galloway Creek Lofts was great up until our air conditioning went out for almost a month and it took two weeks for them to even bring us a portable AC unit. Once we had it in our apartment after two weeks of sleeping in 85+ degrees - our electric bill skyrocketed and they didn’t offer any compensation for it going out. I recently moved into a studio and there was mold all in the ceiling and it took awhile for them to even come and “fix”

**DO NOT LEASE FROM BOOMER TOWN OR ANY ENTRUST PROPERTY**
Update: The "Owner" requested more feedback about my review; however, when I requested they call me to discuss I failed to received a call. Still playing games....What a joke of a company!
What a disappointing experience we’ve had. We needed a short term lease for my daughter to finish out her last semester of college. We thought we found the right fit, but little did we know of the issues we would have. Here is a quick breakdown:
1) Quoted a monthly rate, but when we received the contract it was $75 a month higher. They also had to