The financial health of our community is our number one priority. I was blown away that Powerstone has 3 in-house CPA's considering that most management firms don't have any! Known for its exceptional service, Powerstone is a recognized leader and one of the largest property management firms based in California.
Since 1993 Powerstone has served Home Owner Associations of all types with integrity, professionalism and expertise. The power behind our brand is our award winning team including three on-staff CPA's and our own in-house General Counsel.
Since 1993 Powerstone has served Home Owner Associations of all types with integrity, professionalism and expertise. The power behind our brand is our award winning team including three on-staff CPA's and our own in-house General Counsel.
Services
Providing a simple yet innovative and responsive process, with warm and welcoming service designed for excellent results worth repeating. Powerstone Property Management opened in 1993. We grew steadily in a very competitive marketplace by providing top-notch service, attention to detail and a willingness to do what it takes for our clients.
The people of Powerstone love what they do, and their strength lies in their dedication and professional commitment to helping your HOA thrive. We understand that the world changes fast and that's why we have our very own Powerstone Academy. It was created as a resource and learning center for employees as well as Leadership programs for Board Members.
Our staff has the ability to identify and solve your maintenance issues quickly and effectively utilizing our network of carefully screened vendors-vendors who know the level of service and quality you expect. As part of our maintenance program, we provide regular site inspections of the property, present our findings to the Board, and assist in securing bids when maintenance work is needed.
Powerstone Property Management offers you the convenience of paying your monthly association online with no fee. You can also access your account information to check your balance. Powerstone Property Management offers homeowners the convenience of paying your monthly homeowner association fees in two ways.
To order documents, go directly online to www. HomeWiseDocs.com. If you need assistance with a manual lender questionnaire or have any questions, please contact our escrow department at (949)-716-3998. Your Community Manager can provide you with your association's Master Insurance Policy directly. If you need a custom certificate showing your address or loan number please contact your Association's Insurance Agent.
Reviews (10)
Henry Hsieh
Oct 31, 2021
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2 voicemails left, 2 emails written, 4 days passed, no response from our property manager from Powerstone Danielle Hoff here in Irvine. I think that's enough messages to get a hold of someone don't you think?
While fiercely defending themselves while not addressing complaints properly as you can see from other reviews, yup, this company is in trouble and has lost its customer centric ways. Here's a tip, try to weed out the bad apples and start doing customer service the RIGHT way and maybe the reviews will go back up. It's not rocket science, it is simple really.
While fiercely defending themselves while not addressing complaints properly as you can see from other reviews, yup, this company is in trouble and has lost its customer centric ways. Here's a tip, try to weed out the bad apples and start doing customer service the RIGHT way and maybe the reviews will go back up. It's not rocket science, it is simple really.
Brigitte Ataya
Sep 30, 2021
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Zero regard for the communities served, do not return phone calls and emails. Provide unqualified property managers of the type of communities managed, over bills, no board over site. Made endless requests for resolutions, they just bully the homeowners to go way - Answering to the owners comments; my post is 100% factual, your leadership gave me false information, still no resolution, it's been 5 days since we spoke. 9/23 update - still no resolution, emails and excuses; this includes one of the principals. You are aware, these issues are beyond a homeowner. Shall I continue to expand?
Jeff Perkins
Aug 26, 2021
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The level of incompetence and lack of responsibility is fairly significant.
This company along with their property managers should focus on
communication and accountability rather than negligence and profitability.
There is a complete disregard for residents and their personal property in refefrence to pruning trees in the middle of the summer which is 6 months past the recommended season to do so by reputable arborists.
Not only do you expose the trees to harmful insects and pests during the summer months, you take away essential shade from surrounding plants and risk the trees from blooming
This company along with their property managers should focus on
communication and accountability rather than negligence and profitability.
There is a complete disregard for residents and their personal property in refefrence to pruning trees in the middle of the summer which is 6 months past the recommended season to do so by reputable arborists.
Not only do you expose the trees to harmful insects and pests during the summer months, you take away essential shade from surrounding plants and risk the trees from blooming
Rami H.
Aug 22, 2021
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Powerstone is the absolute worst. We own several properties and have never experienced such unprofessionalism and incompetence like we do on a regular basis with our Powerstone representatives.
A big issue is that they don't reply to emails in a timely manner (still waiting over a week for a reply as of this post) ...and if/when they do ever get back to us, they claim to "have missed our emails in their inbox." Oh, please! They have no problem ignoring homeowner emails, but put your trash bins outside an hour early and you'll receive a violation letter from them the next day!
As homeowners, we
A big issue is that they don't reply to emails in a timely manner (still waiting over a week for a reply as of this post) ...and if/when they do ever get back to us, they claim to "have missed our emails in their inbox." Oh, please! They have no problem ignoring homeowner emails, but put your trash bins outside an hour early and you'll receive a violation letter from them the next day!
As homeowners, we
My Dark Voice
Aug 13, 2021
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As you can see in this picture, the only door for ADA accessibility to enter the pool and clubhouse has been locked with different locks for many years. The first time it was a chain, the second time it was a bicycle chain and now the HOA Association board decided to put a lock on. The door has been all the time and I have not had the opportunity to go to enjoy the pool. Well, yesterday I want to bring this issue up to the board, send William an email asking him why the door is locked all the time, he had no idea and he didn't have the key to open the door either. After a few hours someone came
Joyce Florez
Jul 23, 2021
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I am reviewing this company from the view of a board member. Powerstone has been a great business partner. My main contact has been Michelle E and she has worked diligently everyday to make sure our needs are met. She has gone above and beyond many times by seeking out additional bids, working with our vendors on maintenance issues and always being available to our board members and our homeowners. She has been on the property numerous times, even on Saturdays to ensure that scheduled work is completed. She keeps our HOA informed of any upcoming responsibilities and ensures compliance in every
Aaron Antis
May 29, 2021
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I work with a lot of management companies here in Southern California and Powerstone Property Management is easily among the top of the best in the industry. Property Management is difficult as it is, but Powerstone has done a great job at doing training for Managers internally, through their Manager In Training program. We have taught in this course multiple times now, and it is great to see new people come into this industry and get quality training from the top vendors in the industry, and then not looking back a couple of years, seeing how wonderful these Managers have become. Powerstone also
Ariel Perez
May 28, 2021
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I have had really good experiences with Powerstone. I don’t have to reach out to them often, but I needed their help when I decided to put solar panels and there weren’t many homeowners in my neighborhood who had done it so it was uncharted waters, but they came through and made it painless. I recently had to ask their help with my neighboring community leaving a bunch of debri from roof replacement project and they were quick to respond and assist.
They also manage my mom’s condo in Lake Forest and are well maintained with good reserves.
I am actually a real estate broker and deal with
They also manage my mom’s condo in Lake Forest and are well maintained with good reserves.
I am actually a real estate broker and deal with
Allison Lewis
May 21, 2021
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Powerstone Property Management is truly a 5 Star company with 5 star employees!! I would like to highlight Michele Rossi as being an exceptional community manager to work with. Michele is always responsive to emails and phone calls and she is a great communicator. Michele is always so helpful and I can always depend on her to get the answers I need. Michele is hands down, the best manager I have ever worked with! It has been an absolute pleasure working with Powerstone and I would recommend this company to anyone looking for a high caliber property management company.
Vt
May 12, 2021
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Powerstone Property Management is truly 5-star. Every experience I have had with them has been beyond my expectations. I could say without a doubt that the team at PPM provided me with top notch customer service. Kimberly Phan was extremely helpful and friendly. She was extremely patient and helped me get my bills sorted out in a very timely manner. I have used another property management company before and was extremely frustrated with their customer service.
I would highly recommend Powerstone to all my friends and families.
I would highly recommend Powerstone to all my friends and families.
