J&J Collision

Fixed a cracked plastic part recently.
Pros: very efficient in both quoting and repairing processes; no appointment needed.
Cons: manufacturer parts were not cheap.

Positive: Professionalism, Quality
I came in to some paint work done. I was a little nervous because I care so much about my car. I am so happy with the work they did on my car. It is hard to find good car shops and this is a really good one!
Service: Painting

I don't really know. Haven't seen the bill yet. But really friendly service. The front desk person, Mimi, is really nice & accommodating.

J&J Collision is one of the best body shops in north Seattle. They fixed some front end damage on our 2018 Nissan Rogue due to a recent collision and you'd never know we got in an accident. If you ever need automotive body work done and you're in the north Seattle/Ballard area stop by and see Chuck and Mimi, they're sure to take good care of you and your car.

Stopped in for a quick estimate after a truck backed into me. I was in an out the door in 20 minutes, helped immediately, and all my questions were answered by Chuck who was super friendly. Definitely recommend this place!

I had some rust spots on my rear quarter panels and a few spots around my front windshield. I took it to J & J as they had previously replaced my bumper when I was rear ended and I was pretty happy with their work. When looking over my car for quotes, Chuck said all the panels needed to be fully painted as he didn't want to take shortcuts. This made the repair more expensive but figured it was better to get it done right.

They said it would take 5 days but then called stating they needed more time. While this was inconvenient, I was fine with it, wanting them to take their time and do

J&J did an excellent job on my recent body work. Took 2 weeks to get in and they had my car for 3 days. Everything was done on time with high quality. Price was as quoted and all timelines met as promised. I couldn't be happier.

J and J was recommended by several on line sources so I thought I'd give them a try. I needed some minor body work and wanted several panels repainted due to rock chips, parking dings, etc. customer service was very good and met my schedule. The price was high for the quality of work done. The body work was ok, but I continue to find flaws in the paint job due to poor prep and sanding. I don't think I'd return to J and J if I need a good paint job.

I've used J & J twice in the past three years, both time for repairs after ugly fender-benders. They've made honest, accurate assessments of the costs to repair the damage, and offered me some choices for repair solutions. Both times the work was done exactly as promised (and a little bit sooner) and was of excellent quality. In one instance, they were able to offer used parts that saved me significantly on the repair. The prices at J & J were similar to estimates I got from another local shop, but I chose them because of their willingness to explain the options and because their

Came here at 4:45pm for an estimate as their website says exactly this: "Drive Up Estimates Without Appointment Monday - Friday 8:00 - 11:00 & Noon - 5:30." The woman at the counter was rude and said I had to make an appointment and that no, that is not what the website says. I corrected her and she made another rude comment that I would have to call and make an appointment. Poor customer service for sure. It sounds like this has happened before... I won't be back!

I chose to come here because it says on their website "Drive Up Estimates Without Appointment; Monday – Friday 8:00 – 11:00 & Noon – 5:30". I drove straight from work and arrived at 5:00. I went in and asked for an estimate and was told by the lady at the front desk that they don't do estimates after 4. I said, okay, I'll come back, but maybe you should put that on your website. She said "we can't put everything on our website"... To which I responded "but it literally says drive up appointments till 5:30 on your website". And then she told me I was being "too literal". ....But it literally

Had a wonderful first experience, though it was for minor body work. Chuck was great to work with and upfront with pricing, as was his desk staff. I would definitely come back for work in the future.

They are my go to repair shop in the city. J&J knows how much I rely on my car, and gets the job done right (and well) the first time. I leave with every question answered and no confusion on cost or prices.

I really wanted to bring my car to J & J as they were recommended by my mechanic and I would always prefer to support a small local business over the larger chains. Unfortunately when I called for information the person who answered the phone wouldn't even let me finish explaining my situation before she started telling me what I could and couldn't do. Maybe she thought she was being helpful, as I'm sure she receives a lot of similar inquiry calls, but it came across as really rude and dismissive. Also, what she told me directly contradicted what I had been told by my insurance

I'm really impressed with the service I received at J & J Collision. Their quote was $1,000 less than a local competitor. They did the work quickly, had it ready on time, and it looked perfect. The quote was the exact amount I paid. Super friendly folks. I would recommend them to family and friends.

My wife had her car fixed here last week. The woman working the front is a real Jem very nice as well as the other man handling our car. There was a scratch that was caused by a worker that they were happy to fix as they had not spotted it . Their policy is for employees to report things like this and if they do not, and hide something they can be fired. They were not happy with the employee that did not report this. They showed their true character with this incident that they are committed to taking care of us not just a profit. Thanks guys we will be back if we get in another accident.

Looking for a collision repair shop is never fun. In my several years living in the Ballard area, I had never needed one until someone backed into my car in a parking lot. Thankfully, the other driver's insurance was fully covering the repairs and they sent me a list of recommended shops in the area. After looking into several, I chose J&J. J&J made the process mostly painless, and Mimi at the front desk was very helpful. She even made arrangements with the local Enterprise for a car rental which was covered under the claim.

There were just a few minor scratches to my back bumper

1. My insurance did NOT require anything, but only provided an estimate for the parts and labor.

2. J&J was going to let me walk out with a part that obviously did NOT FIT and a color that was 8-10 shades darker (which the manager chuck, agreed with my adjuster). It wasn't until I raised the issue and contacted my insurance to request J&J to submit an approval for a fitting part and more time to redo the paint job. J&J did NOT express any concerns or many any attempt to fix this issue and just let me leave with the poor service given.

3. And I most definitely indicated to the

Highly recommended. I was sent here by my independent mechanic--it's where he sends all of his work. The estimate was $400 less than another shop I checked. The car was ready on time and looked as good as new. In addition to fixing the estimated damage, they popped another ding out for me and left me some touch-up paint. Not to mention they cleaned and vacuumed the interior. Great to see folks take pride in their work!

"J and J was a referral by the insurance company.of the guy who hit me. I usually use Aki's. in Ballard. Mimi seemed rushed and I felt I was bothering her with my questions. It took 2 or 3 days longer than originally estimated, with no explanation, just emails pushing back the date, but only as responses to my emails. I didn't even get a call when my car was done!
When I did go to pick up my car Mimi's only interest was in getting my signature, no actual explanation of what had been done to the car. I will definitely choose my own repair shop from now on, and it won&apos