One of the first collision repair shops in the U.S. to become Tesla-certified, if you're in need of experienced, certified auto body collision repair in the Puget Sound area, call the pros at Pacific Auto Body. Locally owned and operated, we've been providing top-notch auto body repair services in the area for over 10 years.
We have over 100 years collective experience working on luxury automobiles. A Certified Collision Repair Center sponsored locally by BMW of Seattle. Our Mercedes and Tesla factory-trained and certified technicians consistently deliver the results you desire for your high-end vehicle. Offering prompt and efficient collision repair of the highest-quality, Pacific Auto Body is also a one-stop collision repair shop.
We have over 100 years collective experience working on luxury automobiles. A Certified Collision Repair Center sponsored locally by BMW of Seattle. Our Mercedes and Tesla factory-trained and certified technicians consistently deliver the results you desire for your high-end vehicle. Offering prompt and efficient collision repair of the highest-quality, Pacific Auto Body is also a one-stop collision repair shop.
Services
Pacific Auto Body is not a Direct Repair Program (DRP) collision repair shop. While most of the repairs we do are covered by insurance policies, insurance companies don't send us work in exchange for doing it as economically as possible for them. We don't answer to any insurance company, and none have any control over our repair processes.
Locally-owned and operated Pacific Auto Body has provided expert Mercedes collision repair in the Northwest for over 10 years. We have over 100 years collective experience working on luxury automobiles. With extensive experience in the industry and factory-certified technicians, we can restore your vehicle like a collision never happened.
Reviews (28)
Srivathsan Varadarajan
Jan 12, 2022
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Sin Ang
Dec 15, 2021
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A kind soul works here. I don't think he knew about the significance of his deed. It was life-saving. He really shouldn't have because there was a snow storm, he was the only person I could see in the shop, the phones were ringing off the hook, and free time wasn't something you'd have in a time like this. I never even asked your name but will always be grateful.
Cameron G.
Sep 27, 2021
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Full disclosure, I did not end up choosing this shop for my repair, but I did go in person for an estimate on my minor fender bender.
After a short wait, someone came out and looked at my vehicle. Within seconds, he claimed he knew what would need to be done. He asked which insurance provider I had and instantly said that wasn't a good one for Teslas and said they were definitely going to quote the damage incorrectly (they didn't). After the initial brief discussion and pictures were taken, I was told they were booked for over a month and when I would finally get an appointment, my car would be
After a short wait, someone came out and looked at my vehicle. Within seconds, he claimed he knew what would need to be done. He asked which insurance provider I had and instantly said that wasn't a good one for Teslas and said they were definitely going to quote the damage incorrectly (they didn't). After the initial brief discussion and pictures were taken, I was told they were booked for over a month and when I would finally get an appointment, my car would be
Karen G.
Jul 23, 2021
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My Tesla 3 was rear ended while I was in California. No Sentry mode.
I brought my car into Pacific Autobody and worked with John. He gave me invaluable advise including but not limited to activating Sentry feature, dealing with my insurance claim (hit and run vs claim), and repairing other dents/dings. I walk away from this experience feeling that Pacific Autobody was a great advocate for me.
Thanks to John and Pacific Autobody, my car looks like new (except tire rims). They saved me a lot of money and worked around my schedule between picnic and dental appointment. Thank you so much!
I
I brought my car into Pacific Autobody and worked with John. He gave me invaluable advise including but not limited to activating Sentry feature, dealing with my insurance claim (hit and run vs claim), and repairing other dents/dings. I walk away from this experience feeling that Pacific Autobody was a great advocate for me.
Thanks to John and Pacific Autobody, my car looks like new (except tire rims). They saved me a lot of money and worked around my schedule between picnic and dental appointment. Thank you so much!
I
Kristin Marais
Jul 12, 2021
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I went to Pacific Auto Body to have them take a look at a dent in the passenger back door. What I was MOST impressed with was the time Tripp took to look the car over with me and discuss options. I really appreciate that in a business. We discussed the option of repair and he gave me an estimate that came in close to his official quote that he emailed later that day. What stood out to me most however was that I had shared with Tripp I was on the fence about whether it was worth fully repairing the door or whether I should consider some touch-up work myself. Tripp actually suggested a product that
Mike S.
Jun 17, 2021
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Pacific Auto Body had the best customer service I have experienced in a long time. My Model 3 was hit in the rear quarter panel and after taking it to Tesla, they sent me to Pacific Auto Body. I was greeted by John, who thoroughly explained the damage and process of repair. Repairing a Tesla is a lengthy process, and John set my expectations properly. He also took care of most everything, including contacting my insurance company to extend the rental car I was given, and I was even able to drop the rental car off at the shop when my car was ready. The team takes care of the small details of
Marisa B.
Jun 06, 2021
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It's never ideal to have your car taken there but truly, the people on this business are amazing. Super professional, friendly, responsive, accommodating and nice.
I picked up my car and I'm super happy with the results. My car looks brand new and they even did a thorough cleaning.
I appreciate you all.
I picked up my car and I'm super happy with the results. My car looks brand new and they even did a thorough cleaning.
I appreciate you all.
K.
May 17, 2021
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Conrad Miyata
Aug 12, 2020
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Big thanks to Jerrimy, Martin, and the rest of the Pacific Auto Body team for taking such great care of my car. They kept me updated throughout the week, as the work progressed, and the finished product was absolutely top notch. Perfect color match on my front bumper respray in Mercedes Azurite Blue Metallic. Professionalism, attention-to-detail, pride of workmanship, it's all here. Highly recommend Pacific Auto Body for any of your auto body and/or paint needs.
Aj Cram
Jul 20, 2020
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Pacific Auto Body is fantastic to work with. They were recommended to me by the Mercedes dealership across the road.
My main point of contact was Tripp. Tripp was on my side, pushing to get an insurance company to take accountability for the damage caused by the other driver. My car was returned repaired and cleaned.
It may have taken a couple days longer than I thought it would but great work takes time. I wouldn't go anywhere else.
My main point of contact was Tripp. Tripp was on my side, pushing to get an insurance company to take accountability for the damage caused by the other driver. My car was returned repaired and cleaned.
It may have taken a couple days longer than I thought it would but great work takes time. I wouldn't go anywhere else.
Mark Brigden
Jul 16, 2020
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I rear ended somebody with only 5 thousand miles on my model three. Very sad. This shop goes above and beyond! First they gave me a ride home from dropping the car off. They sent me photos of the damage as they took apart the car. There was more hidden damage that was apparent from the out side.they are not any insurance preferred shop so you know they won't cut corners . My insurance approved the repairs no problem. (Usaa) at the end of repairs they delivered the car to me! Who does that? When I received the car the autopilot and cruise didn't work? And that was after Tesla calibrated and approved
Chad T.
Jun 14, 2020
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I took my Tesla Model 3 to Pacific Auto after being rear ended. John was my service manager and was a professional, courteous, and clear through the entire process.
During the estimate, John walked me through the damage explained the work they would need to do and set expectations on times. John worked with the insurance company and sped through the process. The insurance adjuster also commented how John was fast, detailed, and accurate in submitting the required adjustments. When I dropped off my car during the start of the epidemic, they helped work with Enterprise to move my car rental
During the estimate, John walked me through the damage explained the work they would need to do and set expectations on times. John worked with the insurance company and sped through the process. The insurance adjuster also commented how John was fast, detailed, and accurate in submitting the required adjustments. When I dropped off my car during the start of the epidemic, they helped work with Enterprise to move my car rental
Janice D.
Feb 19, 2020
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When a 17-year-old kid plowed his dad's car into my new Tesla Model 3, I was an emotional wreck. Fortunately, the Tesla Service Center recommended I contact Pacific Auto Body for the repairs. Moments into my conversation with General Manager Tripp Mathes, I knew everything was going to be okay.
Tripp told me exactly what to expect in the repair process, which he warned could take up to two months due to delays in getting replacement parts from Tesla. He contacted me every week by phone or email to update me on the repair progress. He answered every one of my gazillion questions. He was always
Tripp told me exactly what to expect in the repair process, which he warned could take up to two months due to delays in getting replacement parts from Tesla. He contacted me every week by phone or email to update me on the repair progress. He answered every one of my gazillion questions. He was always
Alejandro M.
Jan 21, 2020
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Mathew B.
Jan 15, 2020
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Maybe they do good work, maybe they do not. I will never know because they do not have really any parking to speak of. After circling the block a few times, I call and ask if there is a place for me to park and get an estimate. The answer was "on the street if you can find a spot." Apparently, I was supposed to walk a few blocks away, then have their estimator walk with me back to my car. In freezing temps. When it is starting to snow. They are reasonably close to my house in West Seattle and work on Teslas, but since I could not even get in for an estimate, I am going to take my car
Erik K.
Oct 10, 2019
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Fantastic body shop and one of the few honest guys out there. They still do things old school here. No BS Chinese knock off parts. No catering to insurance companies trying to cut corners. Bring them a car you love and it get back like new. Barrett and his team are truly exceptional. I moved away from Seattle and still take the ferry over when I need my car repaired. Well worth the drive. They recently repainted my new mustang after being caught in a tornado and it came out beautifully.
Tick Tick Tock Clock C.
Oct 02, 2019
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Unfortunately after I had someone rear end me on I-5. I called the dealership to ask for a recommendation for a Body Shop they recommended Pacific Auto Body. They are a Certified Mercedes Collision Repair Shop which made me feel better.
My car took a bit longer than I wanted to but alas it is not their fault as I was working with the other person's insurance company and insurance companies typically want to spend as little as possible when they first pay out a claim and then add supplements to the claim which takes time for the adjustor to come out again and then order more parts (but this
My car took a bit longer than I wanted to but alas it is not their fault as I was working with the other person's insurance company and insurance companies typically want to spend as little as possible when they first pay out a claim and then add supplements to the claim which takes time for the adjustor to come out again and then order more parts (but this
Long H.
Jul 20, 2019
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I took my Tesla model X to this horrible establishment. I first received my car back from them after doing a repair on my drivers rear door. The way I got my car back, was horrendous. There was still dust from the repair, and the clear coat didn't look good at all. After another week, they agreed to fix my car again. Once again, I was let down. I paid over thousands of dollars in hopes of a quality repair job, but this is how I received my car after two visits to this shop. Absolutely do not go here for repairs, please take your business elsewhere to a shop that will great you properly and
Steven K.
Mar 26, 2019
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Great body shop and a great crew. Got in a little fender bender in my Mazda 3 and a friend of mine recommended this shop to get the repairs done. I was a little leery about the repairs because my car has a 4 stage pearlescent paint that is difficult to match. Cici and her team reassured me that my car would look good as new once the repairs were complete. It took almost two weeks for the repairs to get done but the bumper was special order. I Finally got my car back and it looks amazing just like it did before the hit. Very pleased with the repairs and they were good enough for me to sign up for
Tiffany S.
Mar 21, 2019
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The quality of work that comes out of this facility comes 2nd to none! The staff is always friendly and helpful, especially Cici. She was such a pleasure to work with. She kept in constant communication with me throughout the entire process and made sure I was comfortable and confident with the repairs performed. 5 STAR SERVICE!
Long P.
Mar 20, 2019
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Abhishek P.
Feb 23, 2019
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Good. Tripp was very responsive and a great guy to talk to.
Bad
The car when picked up was dirty with watermarks all over the glass, as if it was left outside in rain all month. The interior was dirty and dusty. The trunk was not put together correctly and looks like an amateur job. One of the panels in the car was left out and I have to go back and pick it up later. I have been to body shops before and this was the worst shape the car was returned.
I called them few times about the parts and they would say we will call back but they never did. Even when the car was done, I figured that out by
Bad
The car when picked up was dirty with watermarks all over the glass, as if it was left outside in rain all month. The interior was dirty and dusty. The trunk was not put together correctly and looks like an amateur job. One of the panels in the car was left out and I have to go back and pick it up later. I have been to body shops before and this was the worst shape the car was returned.
I called them few times about the parts and they would say we will call back but they never did. Even when the car was done, I figured that out by
Jad H.
Feb 21, 2019
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Logan B.
Jan 12, 2019
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Thomas C.
Oct 24, 2018
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Conclusion first: Best Tesla repair shop in town!
My car was rear ended and I had to take it to a body shop.
1. On my estimation day, My estimator Tripp provided me for a very accurate quote, which is only a bit off with the actual cost. He didn't just throw random numbers, but spending efforts to help the customers.
2. After I told them I will be repairing my car there, they started to engage with insurance immediately and having parts ordered from Tesla already which absolutely reduced the waiting time for me.
3. The shop also proactively updated me with the status every two or three
My car was rear ended and I had to take it to a body shop.
1. On my estimation day, My estimator Tripp provided me for a very accurate quote, which is only a bit off with the actual cost. He didn't just throw random numbers, but spending efforts to help the customers.
2. After I told them I will be repairing my car there, they started to engage with insurance immediately and having parts ordered from Tesla already which absolutely reduced the waiting time for me.
3. The shop also proactively updated me with the status every two or three
Chad M.
Mar 01, 2018
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I did not have a good experience with Pacific Auto Body.
I had fairly minimal damage to my Tesla, but because of their incompetence, it took over two months for them to finish.
Things just dragged on and on. When I'd call the insurance company, I was usually told that they were waiting on something from PAB. I'd have to call PAB to light a fire, and only then would they provide the required info.
During the 2+ months, guess how many times PAB called me to provide an update about the status of my car?
Zero. That's right. Every single communication with PAB involved ME calling
I had fairly minimal damage to my Tesla, but because of their incompetence, it took over two months for them to finish.
Things just dragged on and on. When I'd call the insurance company, I was usually told that they were waiting on something from PAB. I'd have to call PAB to light a fire, and only then would they provide the required info.
During the 2+ months, guess how many times PAB called me to provide an update about the status of my car?
Zero. That's right. Every single communication with PAB involved ME calling
Felix Madrid
Aug 25, 2017
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I recently had my 2016 Toyota Tacoma repaired at Pacific Auto Body and I'm very pleased with the work that was done. I had front end damage to the drivers side fender, bumper, grill, headlight etc.
I chose Pacific Auto Body initially based on their reviews here on Google as well as Yelp. It's tough trusting an unknown company to perform work on something this is completely out of your control.
A few pros and cons:
Pros:
The truck looks completely new as though nothing had ever happened.
They used all OEM parts, and did not cut corners.
The work in general is top notch.
Cons:
It took along
I chose Pacific Auto Body initially based on their reviews here on Google as well as Yelp. It's tough trusting an unknown company to perform work on something this is completely out of your control.
A few pros and cons:
Pros:
The truck looks completely new as though nothing had ever happened.
They used all OEM parts, and did not cut corners.
The work in general is top notch.
Cons:
It took along
Javad T.
Apr 21, 2017
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Very poor communication (no email responses, rude and irresponsible receptionist), terrible estimates and apparently super slow staff. I had to wait for over a month to have a minor dent and a broken rear mirror (no exaggerations here) repaired, where they originally estimated 5 to 10 business days. I felt very insulted by the way they postponed my car's work over and over, gave me poor estimates and kept giving promises they couldn't quite deliver.
To be fair, Adam offered an apology when I finally picked up the car, which I appreciate. IMO they need to give more accurate estimates
To be fair, Adam offered an apology when I finally picked up the car, which I appreciate. IMO they need to give more accurate estimates
