Grand Venetian At Las Colinas

Very quiet and comfortable place to live surrounded by beautiful green space. Have been here 5 years and the warm and caring staff truly make it feel like a homey community.

They do not follow through on requests of any kind. You will not receive any communication from them. You will have to call and visit the office dozens of times before your maintenance requests are ever addressed. There are roaches; they did nothing for months. Then one day to cover their a they left a note saying you had to remove everything from your kitchens and bathrooms if you wanted them to treat your apartment. The air conditioner is broken and leaves moisture and mold around the registers and you will get a 200 dollar electric bill because it doesn't work correctly. I wish I never moved

We needed a short term apartment and started looking for the different options in Las Colinas. Despite some of the reviews I read here, I told my husband, let's give it a try and let me tell you that it was the best decision WE MADE!! We went to visit multiple complex, new ones and with other amenities but nothing really called my attention. We moved from a fancy and expensive apartment complex and can assure you that I received a better service here. My Leasing Manager, ISRAEL is the best leasing officer that I have interacted with. He is so professional. He responds to any of our questions in

Management is terrible. Do not recommend living here because of the management treatment and how they approached a conflict. The management was the main reason why my experience was terrible. Along with the quality of the apartments for the price.

A friend of mine recommended the place and the Leasing Agent Feby. I went for a tour with Feby and she did everything she can to make me feel welcomed. She answered all the questions and concerns I had. Unlike many other place I toured with, she was very kind, respectful and polite. I like where the apartment location is and they also have a great pool area.

In searching for a place to live I came across this location. In speaking to the staff I was given many good options and the agent who helped me Feby is very pleasant and professional. I really enjoyed visiting this location of the places I researched in Irving. I ultimately chose to live in another city but could recommend this location based on my visit and experience.

So me and my wife applied for a one bedroom here we looked at a unit we liked so the Leasing agent advised us to hurry and apply for the unit by the time I got home on the website to apply.she sends a message that the unit has gone up in price by $40 in less than 24hr.it was already 1290.Then a hour later she says the unit isn't available.The leasing agent feby is a liar..she tried to rush us to pay fees and pick up keys to a unit that we had not seen.so when we showed up to see the unit the bathtub looked like somebody had just got out of it. they promised it would be cleaned just pay the prorated

Bait and switch, Feby in the office showed us a unit that we liked told us to apply asap to lock in the price. Logged on their website within 2 hours to apply and the unit was no longer available. There is some behind the scenes shady business going on at this place. Way more to my terrible experience with this complex. To much to put in this review. Bottom line beware if they lie before you even move in just imagine the lies and bad business you have to deal with if you sign a lease there.

I went for a tour and the leasing Agent, Feby, was the one that helped me. She was very thorough and knowledgeable! She walked me through multiple units while answering all my questions. Really made this process so easy and painless. Would highly recommend talking to her!

If it was possible, I would rate this negative stars. Grand Venetian management is very unfriendly very unwilling to help and overall rude to woman. When I signed my lease, management was rude since I'm a college student and it seemed like they were judging my twin brother and myself. It disgusts me that they take advantage of so many of these renters with their false advertising of the "new" apartments that have cockroaches and silverfish all over. I wouldn't recommend this place to my worse enemy. The pool is never cleaned the amenities have no but up to par of what they

This is the WORST apartment I have ever stayed in. After I moved out, they are trying to charge me a ridiculous amount of money. They are terrible with maintenance! The picture where the ceiling is hanging is 1/18/20. I went to the office and told them about it and they did nothing for 5 days. I have date stamped photos. It's sad in a time of the global pandemic, they chose to be greedy and money hungry.

I became a resident at Grand Venetian at Las Colinas on 2/28/20 & signed a lease sight unseen, because the model apartment they showed me was beautiful, DESPITE reading the very detailed reviews from so many others. I was promised I wouldn't have the same horrific experiences as those other reviewers. Why didn't I trust my community of fellow reviewers? I've asked myself this EVERYDAY for the past 3 weeks! I noticed the front door looking like crap, before I moved in. But was sure they'd make it over before my move-in. I WAS WRONG & gullible. ROACHES GALORE! Moving day

Beware of Unethical practices !!

I believe the management is unethical and does not think twice before arm twisting and forcing you to shell out money on any pretext both during your stay and when you move out.
This is my story -
I recently moved out of Grand Venetian after 2.5 years and received a hefty bill for carpet "replacement".
The management told me they had installed a new carpet when I moved in 2.5 years ago. I also got the carpet shampooed by the apartment management itself every year. We even thoroughly shampooed the carpet when we moved out and it is was clean except

Surprised at the reviews here. Its a nice place. quite neighborhood, Nice swimming pool. Staff is courteous It place to live compared to lot of other places near Gandhi Memorial Park in Irving. Only drawback is parking. Most of the parking spots are paid. if you arrive after 6.30 PM from office hard to find a parking spot near to your building. Have to buy a parking spot.

Nice, calm apartment. Staff is courteous Cares team is really good in organizing events.

I have lived at this place since last 6 years. i hav never lived reviewed review before because i was happy living here and never had complaint. So if management would ask you that this is review but neighboring property then they are lying.

Actually i have lived here older then this management is. When i initially move d here at that time it was under lincoln propery and they were good at managing this property. staff were super friendly at that time.
but now it's under new management called morguard which are worst then worst. It's so miserable to live under them.

firs of all,

I went to an apartment locator and they recommend Grand Ventian. I saw them online but decided not to visit since they had a 2.2 review on google at that time. The leasing agent told me they had such poor review because clients were leaving reviews under their name for a different apartment complex. Did a tour and loved the views and place. There were many issues, door handle came off the fridge, microwaves are cracked, bottom of the fridge fell off which made the fridge not close. They said they'd order a new part for the bottom of the fridge but to try really closing it and see if that worked

Raven in the leasing office is very rude. We went to lease an apartment there and she was not at all interested in giving information about different floor plans and availability. On top of that she said you are asking too many questions. We Dropped the idea of leasing apartment there just because of her rude behavior.

Floor plans were not that good. Not Much of natural Light in the rooms.

Grand Venetian is the absolutely worst apartments I have ever experienced, and there is nothing luxurious about it, inside or out. The most unsettling thing about living here is the office staff and management. They are unprofessional, rude and do not follow up on any requests or issues inside the apartment or outside. When calling the office nobody ever answers and if they do, I have only encountered unpleasant and unhelpful associates. I had to go to a manager to make any traction for an Ant infestation. It took Tanya over 2 weeks to follow up. I had to email and call daily to resolve

The only good thing about this is the CARES TEAM. and it ends there. They have proven to be the worst at handling or addressing customers / residents.

I tried to make a payment for rent on June 1st 2017, and i did not get the confirmation email. so i called the leasing office (the same day), I don't know who had answered the call, but she told me that it could be a system issue and it should be good and i have nothing to worry. She told me clearly that she can see the payment. I went back today that is the 5th of June to ask them why my confirmation email was not sent and the money also

Great pool floor plans and staff
Parking is a bit of a challenge but overall great
Love the resident events and maintenance is actually good

This is a follow up after all the frustration ....


There are n number of reasons why I hated this place. First of all , the management sucks, no one knows how to handle the residents, get a etiquette class guys, seriously. I lived here for almost 2 and a half years , I did go through a break in in between.. You know what the management said when we wanted to move out, we couldn't terminate and move without the termination fee, I should have got these guys to lawsuit, my bad. Despite of all this mess, I continued my lease again and went through all sorts of maintenance problems( refrigerator

Do you like living in an unsafe environment?
Do you want your apartment broken into and your valuable stuff stolen?
Do you want to deal with landlords that don't care about your well being, your safety, or your money?

Then the Grand Venetian is for you!!

Where a gated community means they have gates that are normally broken and open. And on the rare occasion they are closed, your opener won't work and you are stuck trying to remember the code that at least 437,832 people living in the DFW area know because it is never changed

Where starting in the early summer and lasting for months

If I could give this place a minus 10 stars, I would. Our apartment was burglarized and the management honestly doesn't seem to care! I called security that night and he didn't care enough to even come, he told me to call the police. I also know someone who had his apartment broken into in the middle of the day while he was home. They took a crow bar to the front door locks and entered in the front door.

In the year we have lived here our experience has gotten progressively worse. The kitchen sink leaked onto the family room carpet. (The plumbing was not attached right so all the

Grand Venetian is a quiet, family friendly apartment community. Office personnel are always pleasant and helpful. My wife and I live in a 1/1 and are happy with the space. The design is spot on too with the built-in book shelves and computer desk.

There are unavoidable charges tacked on to the monthly rent, one of them being $21/month for trash valet. Having been used to taking out my own trash, the idea was foreign to me. I've come to like it, though.

My only gripe is with the parking situation. Covered parking and garages are reserved and cost $25/month for a covered spot. Garages are

I just moved here, and was scared after seeing some negative stuff online about this place, but let me assure you, this place is great!
There were two big concerns I had about this place that I read about online: slow internet and parking.
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This apartment complex had Time Warner cable installed last year as a
another option (I forget what the original one was that everyone hated so much). I signed up for Time Warner, and while it took forever to finally get installed, it's fine - plenty fast and works great. No issues at all. I also notice a bunch of people have dish service, and I&apos