Seewell Eye Care is an independent optometry practice aimed to promote the long-term health of the patient's eyes. We provide comprehensive eye exam and contact lens fitting services as well as offering high-quality frames and lenses. We also screen for LASIK surgery and diagnose eye diseases, such as cataract, glaucoma and macular degeneration for treatments and surgery.
In this process, we eschew transactional relationships and sales pressure that patients sometimes feel when visiting national optical chains. Instead, we strive to build long-term trust relationships with patients in Bellevue, Seattle and their vicinity where we live and work - in a warm, friendly and approachable fashion.
In this process, we eschew transactional relationships and sales pressure that patients sometimes feel when visiting national optical chains. Instead, we strive to build long-term trust relationships with patients in Bellevue, Seattle and their vicinity where we live and work - in a warm, friendly and approachable fashion.
Services
Kristin Liffick Jacob, O.D. is an University of Washington graduate with a doctorate from Pacific University in Forest Grove, Oregon. She completed an internship with Northwest Eye Surgeons before graduation. Kristin specializes in primary care optometry and is able to deal with many health problems of the eye including treating bacterial and allergic conjunctivitis, foreign body removal and dry eye treatment.
Maintaining healthy eyes requires regular vision and eye exams. Our eyecare professionals are committed to providing the highest quality, most comprehensive eye care possible. Along with our state of the art facility, we have a caring and efficient staff and are on the forefront of our ever-changing and improving field of medicine.
We are in contract with most major vision insurance companies. When booking an appointment please have your member identification number and birth date ready. If you are not the primary subscriber, please provide us with the information. It is your responsibility as a patient to know your eligibility and benefits with your insurance prior to the appointment.
Reviews (26)
A. P.
Dec 17, 2021
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Doctor was fine, but the front office team was unprofessional and rude--I won't be going back, and wouldn't recommend this provider.
On my way out, I checked repeatedly with the front desk if there was a copay or forms, and they said no. Shortly later, I get a weirdly aggressive phone call from their front desk saying that I didn't pay my copay and implying they would come after me for non-payment. Seriously??? I asked them about co-pay twice, but clearly they were too busy chit-chatting to pay attention. They could have easily admitted their mistake and handled this gracefully
On my way out, I checked repeatedly with the front desk if there was a copay or forms, and they said no. Shortly later, I get a weirdly aggressive phone call from their front desk saying that I didn't pay my copay and implying they would come after me for non-payment. Seriously??? I asked them about co-pay twice, but clearly they were too busy chit-chatting to pay attention. They could have easily admitted their mistake and handled this gracefully
Curt Gervelis
Dec 12, 2021
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Jacek C.
Sep 10, 2021
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Cesilia Kim
Feb 26, 2021
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Unprofessional. Staff doesn't seem to be on the same page about basic operations.
Scheduled an appointment for an annual eye exam and specifically asked details (e.g., If it would be a dilated eye exam) and the cost. They said due to covid instead of dilating eyes, they'd take a retinal photo and it would cost me the same $20 out of pocket and my insurance VSP would cover the rest. However, when I went in for my appointment they added another $20 for the retinal exam. I was pretty annoyed because they wasted my time, and I ended up walking out.
Scheduled an appointment for an annual eye exam and specifically asked details (e.g., If it would be a dilated eye exam) and the cost. They said due to covid instead of dilating eyes, they'd take a retinal photo and it would cost me the same $20 out of pocket and my insurance VSP would cover the rest. However, when I went in for my appointment they added another $20 for the retinal exam. I was pretty annoyed because they wasted my time, and I ended up walking out.
Tara B.
Nov 09, 2020
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I just see Dr. Jacob every two years or so, but each time I am reminded of the reason I always return to her. A medical professional who doesn't hide behind a lab coat, she and her staff go out of their way to make a memorable personal connection while seamlessly providing high-end care. Her neighborhood location is cozy, classy, and convenient, and I am happy to recommend her services to anyone with eye care needs.
Sharang Kapoor
Nov 09, 2020
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Update: They came and sincerely apologized for the below mentioned comment and resolved the issue.
Original comment:
Horrible customer service. I went here to checkout some sunglasses. I liked one from Rayban but then saw that it was available for $50 cheaper on Rayban website. I was curious if there needs to be a price match or correction. So I went to the person sitting at the reception ( I think that's the doctors husband) and politely asked any reason why is it more expensive here? His response was and I quote "Well that's because we have to deal with you. Real estate costs money. It takes
Original comment:
Horrible customer service. I went here to checkout some sunglasses. I liked one from Rayban but then saw that it was available for $50 cheaper on Rayban website. I was curious if there needs to be a price match or correction. So I went to the person sitting at the reception ( I think that's the doctors husband) and politely asked any reason why is it more expensive here? His response was and I quote "Well that's because we have to deal with you. Real estate costs money. It takes
Jean Cho
Oct 10, 2020
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Jerry M.
Sep 17, 2020
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Aayush
Sep 05, 2020
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Binny Liu
Aug 13, 2020
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Horrible customer service. very rude! be care of them. My eyes and my kids eyes number checked by Dr. Jacob are in big difference between two years. and my kids took the wrong numbered eye glasses to school every day. after the second year eye checkup, she just said " maybe I didn't pay attention last year, your kids eyes should get smaller number." I am not going back to her office anymore.
Anupam Agarwal
Jun 23, 2020
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Horrible customer service with no accountability and ownership. Very rude! Want to give 0 star
Update: it was never about back-dating but more on owning up to the mistakes done and correcting those. Unfortunately the team there found it convenient to blame the customer! I placed the order well ahead of time in March and team there was super confident that they will place
and receive the order in time. I followed up later after few days and was confirmed that order has been placed and I can come once they receive the order and when things settle down. I called up in May as I heard nothing from
Update: it was never about back-dating but more on owning up to the mistakes done and correcting those. Unfortunately the team there found it convenient to blame the customer! I placed the order well ahead of time in March and team there was super confident that they will place
and receive the order in time. I followed up later after few days and was confirmed that order has been placed and I can come once they receive the order and when things settle down. I called up in May as I heard nothing from
J. W.
Jan 21, 2020
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My experience at Seewell... I found this eye boutique driving in Bellevue. Walking in I felt like no one wanted to help me look at glasses, the male optician was very unprofessional and rude...? Maybe he is Racial? Thank goodness I didnt use the Dr for any services... as I was told this man is married to her. I can only imagine if she is anything like him it would be a total nightmare! I would not waste your time at this establishment. Use your money elsewhere!
G. P.
Oct 25, 2019
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I came here because neighborhood people had recommended it. I don't have much experience with eye exams, they were very nice and the Dr. and the technician explained everything that they were doing. I plan to make this my regular doctor for my eye care. There was no pressure to buy the glasses I needed from their office.
Sheri C.
Sep 17, 2019
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Tracey W.
Mar 26, 2019
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I have been going to Dr Jacobs for over 10 years and have always had a great experience. The staff is super professional and knowledgeable. They gave all the updated equipment to test any potential issue that may arise with eye care. Easy to schedule and will help when you drop by. I will continue to come here!
Chrissy F.
Feb 13, 2019
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Michael S.
Oct 31, 2018
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Terrible. The gentleman with the beard is the last person I would hire for any of my businesses as he is not the first person you would want greeting customers. He seems bothered with questions and mentioned to me they might as well not accept vsp insurance since they make no money off of it. You are better off visiting any other, and there are lots, optometrist in Bellevue. The 'team' there and I use that term losely has zero understanding of customer service and the bearded gentleman complains a lot about how he should own his own shop, but doesn't spend any time actually assisting
J. B.
Aug 04, 2018
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Nupur Vijayvergiya
Jul 18, 2018
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Murtaza C.
Jun 23, 2018
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Emil K.
Jun 18, 2018
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I think what's happening here is people who have a rare bad experience are giving her one star and the hundreds of people Dr. Jacob serves very well aren't commenting; so, I'm going to.
Before I went to Dr. Jacob, I went to another Dr. in Bellevue, received a prescription, and went for years with slightly blurry vision. I just figured I was aging and my eyes could only be corrected so far. Then I went to Dr. Jacob and, BOOM, better than 20/20 vision in both eyes with my new prescription. That proved to me not all ODs are the same and Dr. Jacob is one of the good ones.
Additionally
Before I went to Dr. Jacob, I went to another Dr. in Bellevue, received a prescription, and went for years with slightly blurry vision. I just figured I was aging and my eyes could only be corrected so far. Then I went to Dr. Jacob and, BOOM, better than 20/20 vision in both eyes with my new prescription. That proved to me not all ODs are the same and Dr. Jacob is one of the good ones.
Additionally
Caroline B.
Jun 13, 2018
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I love this place. I went here to get a pair of eye glasses. They have variety options. After I finally picked an eye glasses frame, the team helped me decide on the lens. I came to pick up my glasses today, and I love it! The team is very nice. They patiently adjusted my eye glasses frame to fit perfectly. I decided to get my contact lens here as well. I am happy to find this place. Good service, awesome frame selections, and dependable doctor.
Grace K.
Feb 29, 2016
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I won't lie, I had some initial frustration in making this appointment. I called to find out if they'd take my insurance and was told that someone would have to call me back. No one ever did. I called back over a week later and talked to someone who was very apologetic and said she'd have to look into it. It took another week before I finally knew whether they took my insurance (they did). So I made an appointment. The appointment went well and I thought Dr. Jacob was very nice and thorough. I was comfortable with the experience. About a month later, I received a rather large bill
Jie Y.
Dec 31, 2015
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Simply told us to "go away" after she double booked an appointment.
Booked an appointment with Dr. Jacob for my wife on 10:00 AM Dec 28. when we arrived, the doctor's assistant said the appointment was at noon, and she had booked another patient at 10:00 AM - we were surprised, we had other things to do and couldn't do it at noon.
We checked the appointment card written by the doctor, it was truly at 10:00 AM. But the assistant insisted she booked it at noon, and she called us yesterday and double checked the appointment - we then checked the phone number, it was wrong, from
Booked an appointment with Dr. Jacob for my wife on 10:00 AM Dec 28. when we arrived, the doctor's assistant said the appointment was at noon, and she had booked another patient at 10:00 AM - we were surprised, we had other things to do and couldn't do it at noon.
We checked the appointment card written by the doctor, it was truly at 10:00 AM. But the assistant insisted she booked it at noon, and she called us yesterday and double checked the appointment - we then checked the phone number, it was wrong, from
Wendy C.
Aug 12, 2015
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I have been going to see Dr.Jacob nearly every year for the past decade. I have, on occasion, had to see another doctor if I was out-of-state, but I have always come back to her.
After seeing the negative review here, I wanted to make sure I could share my own experiences with Dr. Jacob over the past decade.
From the previous reviewer, it is clear he/she had some issues over insurance which is always, ALWAYS a nightmare no matter where you go, and that, combined with an office glitch didn't make for a great day, I'm sure. Also, I have had any number of receptionists / doctor&apos
After seeing the negative review here, I wanted to make sure I could share my own experiences with Dr. Jacob over the past decade.
From the previous reviewer, it is clear he/she had some issues over insurance which is always, ALWAYS a nightmare no matter where you go, and that, combined with an office glitch didn't make for a great day, I'm sure. Also, I have had any number of receptionists / doctor&apos
Jessica C.
Mar 22, 2015
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Got my eyes checked here in 2014 and thought it would be an good idea to use them again for 2015. Boy, was I wrong.
Made the appointment online but then called and got offered an appointment the next day. The doctor herself picked up the phone, gave her my insurance info and asked them to check my insurance plan for the new year, and she said "Yes, no problem".
Arrived on appointment date, was led to the examination room and started my exam. 5 mins in, was told by the assistant that they couldn't verify my insurance plan because they could not log on to the insurance webpage
Made the appointment online but then called and got offered an appointment the next day. The doctor herself picked up the phone, gave her my insurance info and asked them to check my insurance plan for the new year, and she said "Yes, no problem".
Arrived on appointment date, was led to the examination room and started my exam. 5 mins in, was told by the assistant that they couldn't verify my insurance plan because they could not log on to the insurance webpage
