If you have been impacted by Hurricane Ida and are in need of financial assistance, we're here for you. Please contact us at 1-888-NASA-FCU (627-2328). We'll walk you through the process step-by-step to make sure you get the perfect mortgage for your first home, your next home, or a refinance. Choose from a wide variety of benefits including points, unlimited cash back, or a fixed rate.
No annual fees, no balance transfer fees, no reason not to apply. Confidential information such as account numbers and social security numbers should not be sent by email for security reasons. Instead, please contact us directly at 1-888-NASA-FCU, send us a secure message through eBranch Online Banking or Mobile Banking, or visit your nearest branch.
No annual fees, no balance transfer fees, no reason not to apply. Confidential information such as account numbers and social security numbers should not be sent by email for security reasons. Instead, please contact us directly at 1-888-NASA-FCU, send us a secure message through eBranch Online Banking or Mobile Banking, or visit your nearest branch.
Services
In 1949, with $2 in deposits, 7 members of the scientific community came together to create an organization dedicated to empowering people to achieve a brighter financial future. Today, NASA Federal Credit Union serves over 200,000 Members across the United States but our commitment remains unchanged.
Whether you're buying your first home, making your next move or simply refinancing, NASA Federal has the flexibility, options and features that will make getting a mortgage easier than ever. Can I speak to an expert? Absolutely. Simply request an appointment and one of our mortgage experts will be happy to contact you.
Home is a great place to be. It's also a great financial resource. That's because you can use the equity you've built to consolidate debt, make home improvements, pay for education - or cover any unexpected expenses that arise. Now that's smart. APR is based on evaluation of applicant's credit and on associated loan-to-value (LTV) ratio.
Whether you're buying a new car, a used car, or just refinancing your existing auto loan - a NASA Federal Auto Loan can put more money in your pocket. We may beat your rate. People who switched to NASA Federal saved an average of $1,500 a year!2 Apply today to see how much you could save. APR is based on an evaluation of creditworthiness, so your rate may vary.
However you like to get there, NASA Federal can help. Whether you're purchasing new or used, or just refinancing - our recreational vehicle loans offer low rates and flexible terms on motorcycles, RVs and boats. For updated information, inquire at any branch office, send us a secure message via eBranch or the mobile app, or call 1-888-NASA-FCU (627-2328).
Reviews (24)
Brian H.
Jan 06, 2022
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Paul S.
Oct 05, 2021
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I have banking for over 60 years. This is the worst experience that I have ever had dealing with a financial institution. I am trying to close my account, and they want to charge a $37.00 overdraft fee, even after I indicated on my final account CLOSE MY ACCOUNT. You never talk to anyone with authority, but get these drafted messages that say nothing relative to what you were wanting to discuss.
Jay U.
Aug 24, 2021
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This place is a joke, I was preapproved for 30K credit card with a credit score of over 800 and years of long-standing perfect credit history. I was asked for all kinds of documents which I provided, only to be told they will not open my account with no real reason why. They seem to be really racially biased. I do not trust them.
Christopher Hinrichs
Jun 17, 2021
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I applied for a mortgage refinance in mid-March. It is now July and all I hear are crickets. I have provided everything they asked for within a day. They keep telling me to be patient. I checked online and the average refi takes 30-45 days. We are now at around 100 days with NFCU, and I have not even gotten a settlement date yet. They have taken so much time that documentation has been needed multiple times, because prior documents are no longer “current.” If I had known this would take more than double the national average, I would have refied elsewhere. This is ridiculous and costing me
Richard B.
Jun 14, 2021
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This is one of the worst banking intuitions I've dealt with thus far.
They had a no fee HSA I decided to try. It was a week long ordeal just to open the account. They did not accept my US Passport Card and demanded to see a Passport Book. (I don't have a driver's license) It took three phone calls to sort out that issue. I would call and a CSR would say everything is good but their application dept said different. Very frustrating. Very poor communication.
Then I had to eSign a document to open the account which kept failing for me. CSR told me not to worry. NASA did not communicate
They had a no fee HSA I decided to try. It was a week long ordeal just to open the account. They did not accept my US Passport Card and demanded to see a Passport Book. (I don't have a driver's license) It took three phone calls to sort out that issue. I would call and a CSR would say everything is good but their application dept said different. Very frustrating. Very poor communication.
Then I had to eSign a document to open the account which kept failing for me. CSR told me not to worry. NASA did not communicate
Han L.
Apr 21, 2021
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Terrible, garbage Credit Union.
1. Throughout five years of being with them, they had the worst online banking system and I was constantly forced to resort to email and calling their phone number, which didn't have 24/7 service. They also often directed me to dead-end phone numbers.
2. They closed my account without notice or my consent due to "inactivity" and took the remaining $5 balance as an "inactivity fee".
1. Throughout five years of being with them, they had the worst online banking system and I was constantly forced to resort to email and calling their phone number, which didn't have 24/7 service. They also often directed me to dead-end phone numbers.
2. They closed my account without notice or my consent due to "inactivity" and took the remaining $5 balance as an "inactivity fee".
Thomas Ardizon
Mar 27, 2021
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Dont use this bank. Terrible customer service zero care for their members
Update. Was given the run around all weekend and told I could be helped on Monday and they’re still giving me the run around. Hellen the manager is the first person who actually tried to help but we will see if she comes through.
Either way I’ll be cancelling my account when this is over. This bank’s customer service is very inconsistent
Update. Was given the run around all weekend and told I could be helped on Monday and they’re still giving me the run around. Hellen the manager is the first person who actually tried to help but we will see if she comes through.
Either way I’ll be cancelling my account when this is over. This bank’s customer service is very inconsistent
Michael K.
Mar 11, 2021
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Aaron Light
Dec 03, 2020
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Staff is friendly. Card services support is ABSOLUTELY HORRIFIC EXPERIENCE! after 10 + years of being a member i am closing my accounts and getting a credit card else where. I have been very patient. Word of advice? Nasa has changed, they are basically just like a bank but call themselves a credit union. They no longer care about their employees and members the way they once did. I hope this messege deters someone thinking of joining or getting a credit card through them. What a shame.....
Dan Hendricks
Aug 13, 2020
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Sergio P.
Jul 15, 2020
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By far the worst service I have ever had.
They put me in collections over 0.26 cents on my account. I never had a notification that my account had this amount due because there online service is the worst service I have ever seen. There website operates like a year 2000 website, it's confusing, and and it's just horrible. They creat a user name for you which I can't ever remember and good luck trying to get a hold of anyone over the phone. I have to wait for ever and get transferred 1000 times before someone can finally help me. The turn around time on any minor question or help
They put me in collections over 0.26 cents on my account. I never had a notification that my account had this amount due because there online service is the worst service I have ever seen. There website operates like a year 2000 website, it's confusing, and and it's just horrible. They creat a user name for you which I can't ever remember and good luck trying to get a hold of anyone over the phone. I have to wait for ever and get transferred 1000 times before someone can finally help me. The turn around time on any minor question or help
Elizabeth Gilmore
Jun 24, 2020
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I recently had to do banking inside with my minor daughter. She has her first bank account and she had questions about how the account works and why I am on it with her. LOL. Nicole Martel and Shelly West were so helpful. They answered all my daughter's questions and they were very patient. The service was beyond anything that I can put to words! Thank you ladies for making my daughter's first banking experience such a great entry to ALMOST being an adult! I appreciate you all!!!
Trek T.
Feb 16, 2020
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Customer service is poor once they get your money. They approve your application and then start calling you to provide more and more information and I.D.! They do not honor privacy (customer service called my Beneficiery without my knowledge) and turn you over to their security team just to cause you problems. Stay away. I will!
Audrey M.
Aug 31, 2019
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Member since 1980!
Excellent customer service.
Loans are very easy to acquire.
Refinancing my mortgage was a breeze...& paid it off without any problems.
Looking for a new car...& they will hear from me again!
Customer service inside the bank was very professional, even when it becomes busy.
Love the coin counting machine, can make the deposit into your account.
Brilliant!!
Excellent customer service.
Loans are very easy to acquire.
Refinancing my mortgage was a breeze...& paid it off without any problems.
Looking for a new car...& they will hear from me again!
Customer service inside the bank was very professional, even when it becomes busy.
Love the coin counting machine, can make the deposit into your account.
Brilliant!!
Jim R.
Apr 19, 2019
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Please do yourself a HUGE favor and avoid doing business with this financial institution. Just look at the other reviews here! As of this writing, the average review is approximately 2 stars. 2 stars?! My 5-year-old could provide at least 3-star customer service -- just by being friendly and helpful, neither of which applies to the NFCU reps.
I've had horrible customer service on multiple occasions and non-competitive rates on savings and on loans. As soon as I'm able, I will close my account here. Save yourself the same heartburn.
I've had horrible customer service on multiple occasions and non-competitive rates on savings and on loans. As soon as I'm able, I will close my account here. Save yourself the same heartburn.
Sky K.
Mar 30, 2019
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They have gone from bad to worse. Regarding online banking after around 11pm, you can login but can't view or fully access you account or make any transfers. I started complaining about this 6 months ago but its still broke. Actually went into the banks and complained about the issue. They said someone would contact me. That was 2 months ago. No one called and they had no intention to call. I will be leaving this outfit as soon as I have time to deal with it.
Me'Chelle Carter
Jan 01, 2019
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Megan Whalen
Dec 30, 2018
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Kadriliis K.
Oct 03, 2018
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Brandon M.
Sep 05, 2018
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Kristen N. Higdon
Aug 02, 2018
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Switched to NASA FCU after being a PNC customer for a lifetime. My husband and are thrilled to say the least. We couldn't be happier with the service, the rate we got on our recent auto loan and being paid 2 days earlier isn't a bad deal either! Why we didn't come here sooner I'm not sure. You can use any credit union ATM surcharge free, most 7-11 ATMs are also free. They pay you to use your debit card as a credit purchase also. Rates for checking and savings accounts are also higher than your normal bank. In the branch, they have coin counting machines that are surcharge free. My oldest daughter
Cathy D.
Jul 12, 2018
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I've been a member for over 20 years and each year their service gets worse. Do yourself a favor and don't bank with these people! First of all, they ignore the forms you are required to fax in for the credit debit origination, then they charge you $10 fee because if their mistake. Then after that they applied my mortgage payment they charged me $10 for, and apply it to my credit card giving me a credit on my Visa card in the amount of my mortgage. Duh! Not sure what kind a brainiac couldn't figure out they were applying the payment to a visa payment instead of a mortgage payment
Austin M.
Dec 08, 2015
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This is a fee and money hungry bank that is masquerading as a helpful credit union. You will not have a good experience with this scam of an operation.
First, the credit union has frequent IT problems which spontaneously causes payment (ACHs, EFTs, checks and debits) to overdraft and/or be returned. This can be a really terrible nightmare if you're paying rent or a mortgage.
I had the privilege of being with NASA after opening my account at the Wallops flight facility. It was so-so at first; nothing spectacular. Fast forward a year and a half later, and I was ready to close the account
First, the credit union has frequent IT problems which spontaneously causes payment (ACHs, EFTs, checks and debits) to overdraft and/or be returned. This can be a really terrible nightmare if you're paying rent or a mortgage.
I had the privilege of being with NASA after opening my account at the Wallops flight facility. It was so-so at first; nothing spectacular. Fast forward a year and a half later, and I was ready to close the account
Kris T.
Jul 16, 2014
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I opened a savings account here over a year ago. The purpose of opening the account was so that I would have the opportunity at a later date to open more useful accounts with NASA FCU if I wanted, as I was leaving my job at NASA and thus wouldn't be eligble to open a new account.
I put $5 in the account and I received a notice that they closed my account due to inactivity which apparently is a $5 fee. Anyway, when I opened the account they had so many fees listed, it was impossible to remember them all.
They have fees for everything and they cannot compete with any of the major banks, or
I put $5 in the account and I received a notice that they closed my account due to inactivity which apparently is a $5 fee. Anyway, when I opened the account they had so many fees listed, it was impossible to remember them all.
They have fees for everything and they cannot compete with any of the major banks, or
