Has your computer been booting slowly and seemingly acting weird? Allow our virus specialist to diagnose your computer and remove any virus that may be infecting the machine. Ever accidentally delete that photo of your family vacation or have a computer hard drive fail without a backup? The first step is to make sure NOT to download anything over that data or make too many changes to the computer once the data has been lost.
Next, bring the computer in to us and we will attempt a retrieval of your data! PC Genie is proud to serve the Austin community with one of the highest rated computer repair company's in town. Having serviced the Austin area since 2007, PC Genie strives to maintain your support and service needs. Our team members at PC Genie take pride and dedication into their customer support and work.
Next, bring the computer in to us and we will attempt a retrieval of your data! PC Genie is proud to serve the Austin community with one of the highest rated computer repair company's in town. Having serviced the Austin area since 2007, PC Genie strives to maintain your support and service needs. Our team members at PC Genie take pride and dedication into their customer support and work.
Services
PC Genie, LLC is a successful and growing computer service and repair center that was founded in 2007. We are locally owned and operated company. PC Genie enjoys a stellar reputation on Google, Yelp, Merchant Circle and Angie's List. We have been recognized by The Austin Chronicle in 2012 and the Daily Texan in 2010 for Best Computer Repair.
Reviews (10)
Claudia Gibson
Sep 10, 2021
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3RD UPDATE 2021 - I see the response was to "stop leaving fake reviews" as this business was closed all of 2020 due to COVID. Another prime example of the current owner failing to even read the details. I clearly stated in caps that my second update was from 2017. I've had no contact with this business since 2017. I merely updated an old review to give my last contact. I have never posted a "fake review" and never will. The usual response when a customer has had less than great results is to apologize and offer to do better. I always review truthfully, good or bad.
2ND UPDATE 2017 - This business
2ND UPDATE 2017 - This business
Terry Hockens
Jul 25, 2020
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PC Genie did a great job fixing my computer of some serious problems. I had downloaded cleaning software and tried all kinds of fixes for the problem myself without success. The communication with PC Genie was seamless, and Jeremy answered all my questions patiently. The repair saved me the cost of buying a new computer, and it boots up faster than it did when I bought it. I will return to PC Genie for computer repairs in the future.
Jj Pollack
Jun 03, 2020
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They were supposed to replace the battery in my mac. Took way longer to do so than they first told me when dropping it off. Within days the battery also seemed to not beholding a charge, so I went to the Apple store where they confirmed that PC Genie had put in a faulty battery. Ended up having to go somewhere else to have it replaced yet again, after PC Genie refused to honor their own warranty. Stay away from these guys, they're extremely shady and incompetent.
Shelly Marchegiani
Sep 25, 2017
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I'm very happy with the quality of service and communication I received from PCGenie. They went the extra mile to save me money by buying a machine so they could install a cheaper part ($199) vs. install a part that had more than I needed repaired without a machine needed ($350). Jeremy is receptive to feedback and a pleasure to deal with. I feel like he operates his business with the highest integrity and I would trust this company again with my next computer issue.
Shae Boyd
Oct 05, 2015
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Update: 2-12-15 Great service yet again! Tim and his team are great. I had an old laptop that wouldn't hold a charge, but really wanted the data retrieved. I called Tim and asked if he would be able to help, and he said that it wouldn't be a problem. I brought in my "dead" laptop with an external hard drive and they did the data transfer quickly and accurately! All of my old files have been recovered and I'm so glad to have all my old pictures and music back. I dropped off at 10am and was able to pick up at 10am the next day. Thanks for all of your help!
Tim was very helpful! I brought my laptop
Tim was very helpful! I brought my laptop
Sara Crump
Dec 12, 2013
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I could not be happier with the service I received from Willie. My Dell laptop had been out of commission for almost five months, spending two months of that time in another repair shop. Nobody seemed able to figure out what was wrong with it. I took the laptop to PC Genie as a last-ditch effort before buying a new one, and I am so glad I did. Willie explained everything to me in clear language, without patronizing, and the computer was back (and running perfectly!) after just a day. Wonderful service, and I will definitely be back if anything else goes wrong. It's nice to have someone you feel
Rex Rosandich
Dec 07, 2013
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The customer service that Willie provided was great. He was willing to take the time to talk with me and explain what he thought the problem was and what his approach would be to fix it. Actually, the first time I took in my computer he took about 15 minutes to look at it, tweak some things in order to see if it was a simple problem, and he did it for free. When it turned out that wasn't the problem, and I took my computer back, he once again took the time to explain what the most likely problem was. He fixed my computer, had it ready for me ahead of schedule, installed new anti virus software
Jason Casey
Oct 27, 2013
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I had a broken key on my laptop. After a bit of research it was clear that the entire keyboard would need to be replaced. I emailed multiple Austin shops for a quote. Willie's response was the quickest and the most professional. He gave a detailed explanation of what to expect and the cost. I bought a replacement keyboard online and brought it to Willie about a week later. He inspected the computer and new keyboard thoroughly to make sure the part was in good condition. He explained the process of replacing it in detail and said the repair would be done in three days. It was done in two days and
John Gil
Sep 16, 2013
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I took my laptop to PC G around mid April 2013 and had a virus removed. It took 1 day and Willie was a very polite/organized guy. Everything fixed and got a virus/spyware killer installed. $70 out the door. There's 30 min parking out front and i was lucky and was able to park for drop-off and pick-up too. Honestly, the best computer repair guy I've encountered so far.
Brooke
Jan 06, 2011
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Very fast, cheap, and great customer service!
After waiting 2 weeks for the guys at Mr. Notebook to get to repairing my computer, I got annoyed and picked it up and dropped it off here on a Thursday. I had it back the next Monday! He started researching it even before I brought it in and he calls every time he finds out something new about the repair process. That was a nice change from Mr. Notebook where I dropped it off and didn't hear from them for 2 weeks unless I went into the store to check on the computer. He also did other little repairs to my computer that I wasn't expecting and he didn
After waiting 2 weeks for the guys at Mr. Notebook to get to repairing my computer, I got annoyed and picked it up and dropped it off here on a Thursday. I had it back the next Monday! He started researching it even before I brought it in and he calls every time he finds out something new about the repair process. That was a nice change from Mr. Notebook where I dropped it off and didn't hear from them for 2 weeks unless I went into the store to check on the computer. He also did other little repairs to my computer that I wasn't expecting and he didn
