Seven Salon Spa

Sister booked four massages weeks ago, rearranged the day to accommodate the appointments. My sister called day of to confirm the times and they only kept ONE of the four appointments.

"You see, you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them."

Don't your waste time. Who knows if you'll even have an appointment

Positive: Communication, Professionalism, Quality
Had a great experience here. My wife and I had a couples massage with Justin and Kim and it was one of the best we've ever had. Highly recommend!

Kaitlyn is awesome always the best cut !
Very professional 👏 👌 👍

Please avoid this salon. The manicurist, Anita, was insulting, dismissive, and argumentative upon meeting this first time customer. She was visibly annoyed that the manager, Julie, informed her of the wrong name when she came to get me in the waiting room. When I tried to clarify the error and introduce myself, she sighed loudly and rolled her eyes. At her station, I asked for her name and she barked at me to pick a shellac before I sat down. I had a few questions that I tried to ask her. As I did so, she rolled her eyes at me and then looked at another customer to roll her eyes about me to her

I had a great hair cut here (Thanks Katie!). I was nervous going in, but felt comfortable with this boutique salon. I came back a few days later for a massage which wasn't that great... hence the less stars.

I had a massage with Alex and it was amazing. He made me feel very comfortable and zeroed in all the parts of my body that needed attention. He was very intuitive despite only telling him I have neck and shoulder pain. I woke up the next morning noticing a dramatic difference. Next time I’m in the Berkshires, I’ll be back!

I tried to just look at the website to see if I could book a Bayalage with color, haircut and manicure but if you click on the world's worst website, an annoying chat box pops up not allowing you to book or see the services.
What a phenomenal idea to lose possible customers. It's impressive to drive customers away.
My point is, if they cannot even be bothered to fix their website, what type of shoddy work will they do on your hair? I mean...NO ONE has a chat box that doesn't allow you to look at the website. I know this because I used to design websites. You have to program it to be this unusable

My first visit with Katie was a success! I went for highlights and she listened, asked questions and in the end I received what I had hoped for! While the prices are high as noted in other reviews, the service and quality of knowledge and expertise, "getting it right" the first time is well worth it. Katie has a new, appreciative client!

Kaitlyn Barry is the best hair dresser I have literally ever had! I’ve had 15 years of being disappointed by hairdressers & have finally found my person. She did an incredible job. She listened to exactly what I wanted & was SO enjoyable to spend time with. I would 100000% recommend. I have never felt so satisfied & happy with my hair! ❤️

Came here for my first haircut post COVID lockdown and had a great experience. Michael gave me one of the best cuts I’ve ever had and was lovely to chat with! They were super careful about all necessary precautions and sanitized everything. Highly recommend!

Absolutely loved my experience at Seven Salon. They were very professional and careful regarding COVID-19 safety, I never felt exposed or unsafe in any way. The service was still top notch despite the precautions taken for COVID-19 safety. Michael was absolutely wonderful and listened to what I wanted in terms of a haircut. He did everything I asked for and made my hair look better than it has looked in a while! I love that the salon stocks Kevin Murphy products, in addition to other popular salon brands. Would definitely recommend to anyone in the area!

Positive: Professionalism, Quality
I love the vibe at Seven! The stylists are all kind, welcoming, and communicative. I had my hair dyed purple--it came out beautifully and I would not trust any other salon with my hair. Also, be sure to book a massage with one of their amazing massage therapists.

I love Stockbridge. I have visited several times. Even though I have a regular stylist at home (Long Island), I decided to treat myself to color and a massage.
Kate was amazing! My hair looks fabulous! Loved her!
Alex, however, was a very disappointing masseuse. He seemed extremely annoyed that I was 5 minutes late (finishing my hair downstairs) and was unpleasant in his demeanor. As for the massage, I did not care for his touch. I've had numerous massages with different technicians and his technique was not soothing. A very unpleasant 50 minutes.

Had an appointment 3 weeks ago. Absolutely hideous experience. Ignored by the receptionist and had to wait for over half an hour while others who arrived after were seen first, despite me having an appointment. It wasn't even that busy! Stylist reeked of cigarettes, and kept leaning her stinky body and chest way too close to my face. I asked for just shampoo no conditioner because I have oily hair but she insisted on product that I did not want- it made my head itch and burn and I had flakes for two weeks after, yet still somehow managed to have greasy roots? Left and cried in my car I was so frustrated

I got my hair done here for my wedding last year and let me tell you, it was an emotional rollercoaster.

I called months in advance to book and sent photos of exactly what I wanted. The manager assured me they had someone who could create the look (pin waves - not the easiest or most common look, which is why I sent photos in advance. I have thick long hair so I know I can achieve this style).

When I came in they had booked me with their most junior employee who had zero idea how to achieve the look I wanted. She teased my hair for an hour probably then tried to style it. It wasn't working

Terrible customer service by the front desk. We booked an appointment which they did not honor. Front desk was rude, uncommunicative and unhelpful.

Excellent customer service... Colette is a gifted, talented stylist. When I was in last week with a different stylist, there was a miscommunication and I didn't receive the hairstyle and color style that I wanted (though the stylist did do a beautiful color, just not what I had wanted, and not the cut I requested)... the salon worked hard to make sure that I was pleased with my hair and I came in again for a different haircut and they offered to change the color if I wished, but I felt that just a fix on the cut would be fine. Colette did an amazing job and I love the style she gave me. Thank

Best cut I've had in years! This was my first time to the salon as I just moved to the the area and Mark was professional, kind and friendly. I highly recommend Mark and his salon!

Went to Seven Salon Spa for a hot stone massage in August 2018. The place was very clean. Everybody was friendly. Alex is a great masseur! I needed to be peeled off the table after the massage because I was so relaxed. I will be coming back!

I walked in to the spa without an appointment, hoping for a massage. This was not recreational; it was a medical necessity because of my bad back. Alex helped me out and did a fantastic job reducing my pain. Highly recommend.

I absolutely love Seven Salon and Spa. It is the best in the Berkshires. I have been coming here for years and still enjoy every visit as everyone is happy, kind and welcoming. Mark the owner is a great stylist and he is nice and upbeat so he sets the positive tone for Seven. All of their stylists are excellent and talented. My colorist Bianca is great. She was able to bring my hair color back to its real color. The facials with Sara are amazing, Alex is the best massage therapist ever! The service and atmosphere is one of a kind. If you don't come here you are missing out!! My teen

Colette, I think you need a new Salon. I can only agree with MissMrsR, the gal who used you at Seven Salon for her wedding and liked you but also experienced awful customer service at the hands of your owner and colleagues.

I live in Stockbridge year round. I tried Collette once for a color and I liked her and the color very much. I also had a pedicure there which I liked. Expensive? Sure but I didn't care. I noticed that the front desk gal was a bit lame. Never made eye contact while I stood in front of her while she spoke on the phone for quite a few minutes when I arrived. I

I was there on vacation and wanted to treat myself. I was a walk in client. I asked if there was time for a manicure. I was put with kendi. She was having a bad day and was in a bad mood. Instead of approaching me with "hello" or "hi my name is kendi" i was approached with " I have to leave by 3pm" I told her that is okay if she didnt have time. She said she could do it but she was on a time crunch. I was not to crazy about the customer service so far.

When she was done with my manicure it looked AMAZING!!! The best polish job ever. My manicure lasted for almost