The Copley Group is a Boston-based real estate organization engaged in the acquisition, development and management of residential, commercial, and condominium properties. We offer a full range of services to our clients, including property management, project management, leasing, and maintenance services.
Our company manages a number of rental apartment buildings throughout the Boston area: Longwood Medical and Fenway area, Commonwealth Ave. and the Back Bay, Beacon Hill, Brookline and Newton. We have a broad portfolio of commercial properties available for lease. Offering space for retail, office and professional use, The Copley Group provides attentive management and maintenance teams resulting in the highest level of service for our tenants.
Our company manages a number of rental apartment buildings throughout the Boston area: Longwood Medical and Fenway area, Commonwealth Ave. and the Back Bay, Beacon Hill, Brookline and Newton. We have a broad portfolio of commercial properties available for lease. Offering space for retail, office and professional use, The Copley Group provides attentive management and maintenance teams resulting in the highest level of service for our tenants.
Services
The Copley Group has assembled a highly qualified team of professionals committed to providing top-quality service. Founder and President of The Copley Group, he has been active in the real estate industry since 1965. Norman's start as an assistant property manager has served as a cornerstone to a career noteworthy for its depth and diversity.
The Copley Group owns and manages residential apartments and commercial properties in Boston's Back Bay, Beacon Hill, South Boston and Fenway neighborhoods as well as in Brookline, Newton, and Stoneham. Currently, the Company serves approximately 20 associations representing close to 2,000 condominium units in Eastern Massachusetts and manages more than 1,000 residential apartments and approximately 200,000 square feet of commercial space.
The Copley Group currently manages over 1,000 residential apartments in the Greater Boston area: the Fenway, Back Bay, Beacon Hill, Brookline, Chestnut Hill and Newton. Our expertise in this area comes from experience managing our own real estate investments since 1965. Our residential management team is trained to evaluate and understand the inner workings and operational system of each property.
The Copley Group has studio, one bedroom and two bedroom apartments for rent in the Fenway, Back Bay, Beacon Hill, Brookline and Newton. All of our buildings are professionally managed and offer 24 /7 maintenance service. Many of our properties have parking available for residents and non residents.
The Fenway apartments, located in turn of the century brick buildings, have been renovated to include features such as granite or quartz countertops, hardwood floors and modern kitchens and bathrooms. All of the buildings have central laundry facilities and offer parking at competitive rates. All Copley apartment rentals are "no fee" when initiated directly through The Copley Group's leasing office.
Reviews (27)
Jennifer R.
Dec 07, 2021
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Sarah Donovan
Oct 21, 2021
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First off, the apartment I am renting from The Copley Group looked beautiful when I toured it. I was pleasantly surprised when I moved in. Then the chaos ensued. When we signed the lease, the management team failed to inform us that all of the gas hookups/shutoffs for the entire BUILDING were in our unit. We have lived here since June 2021 and I have had National Grid people in my apartment every single week since then. It was only after we complained so many times did they start giving us some sort of notice. Even now, the maintenance people don't show up on time.
The water heater leaks. Ceilings
The water heater leaks. Ceilings
Stella M.
Sep 24, 2021
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OUR APARTMENT IS LITERALLY INFESTED WITH COCKROACHES AND COPLEY JUST NONCHALANTLY SENDS AN EXTERMINATOR. Ok what about the TENS of NEW cockroaches in traps we see every morning??? What about our fear of cockroaches being in our room, our clothes, food??! This level of apartment sanitation is illegal and we're going to withhold paying rent if this issue isn't fixed ASAP. AVOID AT ALL COSTS, paying a few hundred more per month is worth it
Mike Martin
Sep 23, 2021
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My girlfriend moved into one of their apartments less than a month ago (I am not a resident), and there has been a continuous stream of large cockroaches the entire time (~5-10 per day). The fact that this started immediately makes it clear that this problem was known prior to the move-in date, and nothing was done about it nor was my girlfriend told about it. While the company has now hired a pest control company to solve the problem, they have not been flexible or understanding with respect to possible solutions to a problem that is frankly disgusting and of nobody's fault but their own. Bug
Ro B.
Sep 16, 2021
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Alaa Ayach
Aug 06, 2021
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I lived in a 100 Jersey st apartment for over 2 years and the entire staff there is very helpful and responsive. From Will to Neil. To Kyle who helps you with your application. At 100 Jersey, we have a maintained small gym, a coffee machine and a concierge service that takes care of all your packages to the apartment door.
Hannah Y.
Aug 06, 2021
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Now a resounding 5 stars! We rented from the Copley group for 2 years, and have nothing but good things to say. Prompt, professional, friendly service is the norm with this group. Buildings are clean, communication is frequent about maintenance, and when something goes wrong, they're kind and helpful. There is a monthly newsletter that goes out to all residents with info on upcoming neighborhood events, seasonal reminders, block parties, etc. really nice touch. The only reason we left was for more space in the suburbs. Rent from Copley group - you won't be disappointed!
Regan Nelson
Jun 15, 2021
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Everyone here is very quick to respond, so no complaints there, but personally my roommate and I have not had a positive experience with this group. Our apartment bathroom has been growing black and red mold all over the ceiling ever since we moved in due to the fact that they painted several layers of thick acrylic paint over the bathroom vents that allow the shower moisture to actually leave the bathroom. Our kitchen is absolutely filled with gnats despite us keeping it clean and setting up bug traps. Our fridge broke and we spent three days without one; emailing maintenance and the property
Kristy Allen
Jun 05, 2021
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Julie Ng
May 25, 2021
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I hesitated to write this, but I feel that future renters should be warned. The only positive thing about Copley is their maintenance team, who are wonderful, courteous and prompt. The negatives are as follows:
1. COCKROACHES: you heard me. Cockroaches. The apartments on the 100 block of Queensberry are full of them, although they will not tell you that. If you don't want to deal with finding dead ones every morning when you wake up, do not rent from here. I have traps, they have attempted to fumigate the sewer, but they are still around. I wish someone had told me that before I moved in, so I
1. COCKROACHES: you heard me. Cockroaches. The apartments on the 100 block of Queensberry are full of them, although they will not tell you that. If you don't want to deal with finding dead ones every morning when you wake up, do not rent from here. I have traps, they have attempted to fumigate the sewer, but they are still around. I wish someone had told me that before I moved in, so I
Jonathan Porter
Apr 22, 2021
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I have lived here for 3 years and the property management has been exceptional. Read some of my reviews of previous management companies to get a sense of how big of an impact a bad company can have on your experience.
Copley has been thoughtful, responsive to requests, and extremely professional. They are constantly improving the building I've been in and finding ways to make residents happier. They even had a nice gift bag when I moved in and sent everyone dunkin donuts gift cards in the winter. Small gestures they didn't have to do but I appreciate them. They truly deserve all 5 stars!
Copley has been thoughtful, responsive to requests, and extremely professional. They are constantly improving the building I've been in and finding ways to make residents happier. They even had a nice gift bag when I moved in and sent everyone dunkin donuts gift cards in the winter. Small gestures they didn't have to do but I appreciate them. They truly deserve all 5 stars!
Roxy Sandor
Apr 06, 2021
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Jenny L.
Mar 31, 2021
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God, where do I even start?
If you are considering renting a Copley Group property, DON'T. Please do yourself a favor and DO NOT make the same mistake as me. The individual units themselves may look "renovated" at first sight, but the buildings are quite literally falling apart.
I've been living on Queensberry St for the past year and a half and Copley has done absolutely nothing to address the countless issues with the building.
Below is a list of all of the issues that I have dealt with:
1. Constant water shutdowns for extended periods of time - From Sept through Dec, my
If you are considering renting a Copley Group property, DON'T. Please do yourself a favor and DO NOT make the same mistake as me. The individual units themselves may look "renovated" at first sight, but the buildings are quite literally falling apart.
I've been living on Queensberry St for the past year and a half and Copley has done absolutely nothing to address the countless issues with the building.
Below is a list of all of the issues that I have dealt with:
1. Constant water shutdowns for extended periods of time - From Sept through Dec, my
Jenny From The Blockbuster V.
Jan 10, 2020
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I have lived here in Boston on Peterborough St since Sept 1st. Before winter came I had no water at all for two Mondays. The basement laundry room is routinely flooded. I had no heat and hot water for a full day in November. Today I have no heat and hot water and it is once again the dead of winter. There was a leak from the ceiling of this building and they just put a garbage bag under it. I am not sure what I am paying rent for anymore. AVOID
A. T.
Apr 30, 2019
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I would give zero stars if I could. This is a horrible management company that doesn't care anything about their tenants. The buildings are old and in bad condition despite their constant "renovations" in painting walls or replacing hallways carpets with ghastly neon green "new" carpet. The rooms are small with little sunlight. There have always been mice problems and Copley does basically nothing to help you. Stay away from this place.
Zillie M.
Dec 29, 2018
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The worst management company that I have ever experienced. Claimed that they were renting me an apartment in a building of preofessionals. Not sure what type of professionals are able to be up all night, playing loud music and clearly using drugs/alcohol every day of the week...
There is absolutely no professional commitment from this management company to the peace and wellbeing of its residents. As long as they are collecting their rent payments, they will do nothing to improve the experience of its residents. When I complained about the noise disturbance, I was told that this was to be expected
There is absolutely no professional commitment from this management company to the peace and wellbeing of its residents. As long as they are collecting their rent payments, they will do nothing to improve the experience of its residents. When I complained about the noise disturbance, I was told that this was to be expected
Sarah B.
Dec 07, 2018
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I never had a bad experience with the Copley Group until I asked them to do something....
I would NOT recommend working or renting with the Copley Group. My husband and I lived in a high-rent, Beacon Hill apartment for over 2 and half years. It was originally managed by Bobson for the first two years we lived there. We enjoyed renting from the Bobson team, but as soon as the Copley Group took over, we encountered numerous issues. For starters, we put in a request to have our fireplace fixed in 2017 and it has yet to be fixed (12/7/2018).
However, my main grievance with them is their complete disregard
I would NOT recommend working or renting with the Copley Group. My husband and I lived in a high-rent, Beacon Hill apartment for over 2 and half years. It was originally managed by Bobson for the first two years we lived there. We enjoyed renting from the Bobson team, but as soon as the Copley Group took over, we encountered numerous issues. For starters, we put in a request to have our fireplace fixed in 2017 and it has yet to be fixed (12/7/2018).
However, my main grievance with them is their complete disregard
Marieke K.
Jul 13, 2018
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We rented an apartment managed by the Copley group for 2.5 years. We loved it. They cleaned and painted our apartment before we moved in. They were very fast with maintenance requests, always coming by within 24 hours to help us. They keep the buildings clean and safe. They allowed us to search for a replacement when we had to terminate our lease because of moving abroad. Highly recommended!
Am M.
Jun 21, 2018
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Stay away from this management company. They will first ask you to fill out information to pull your credit information, then they will give you a lease agreement of 27 pages which basically you will give them right to do anything they want to do with you. They will come to you apartment unannounced for non emergency matters, the keys opens every apartment and when you need security cameras footage they will not give that to you or police.
There are tons of other management companies rent from them you are paying a considerable amount of monthly rent and you don't need to agree to bs demands
There are tons of other management companies rent from them you are paying a considerable amount of monthly rent and you don't need to agree to bs demands
Lily M.
Jul 23, 2017
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Pro: A pretty good deal in Back Bay and low up front costs
Cons:
-Management consistently has entered our units without notice
-My neighbors and I are all paying grossly different amounts despite having identical units...
-MY AC IS BROKEN DURING A 90 DEGREE WEEKEND AND THEY AREN'T FIXING IT UNTIL MONDAY
-Get woken up by street noise EVERY DAY
-I had RODENTS in my unit for 3 months without management helping out
-The "higher up" at this company is a 25 year old kid who knows nothing about property management
-We had packages stolen for months without management doing anything
Cons:
-Management consistently has entered our units without notice
-My neighbors and I are all paying grossly different amounts despite having identical units...
-MY AC IS BROKEN DURING A 90 DEGREE WEEKEND AND THEY AREN'T FIXING IT UNTIL MONDAY
-Get woken up by street noise EVERY DAY
-I had RODENTS in my unit for 3 months without management helping out
-The "higher up" at this company is a 25 year old kid who knows nothing about property management
-We had packages stolen for months without management doing anything
Wenjun D.
Dec 23, 2016
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Can't be worse. There is a leaking in the laundry for several days and Copley just realized that on Dec 23 morning! Then they wanted to get into my apartment and work in my closet where I put all my clean clothes and personal stuffs. They called me and I told them to wait 15 min and I would take out my clothes to let them work. But they didn't wait! They just put some of my clean clothes on dirty window and threw away all my clean shoes! They even put their dirty clothes on my bed, which I just changed clean sheet for!!!! They still left my other clothes in the closet and started to work
Ryan R.
Jun 08, 2016
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Alex J.
May 03, 2016
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Let me preface by saying I have not personally lived in one of the Copley Group's residences, but my mother has, and I have been looped in on all of the rude, uncaring correspondences with them.
Sewage has now backed up into my mother's apartment not once, but TWICE. Throughout the kitchen, in the dishwasher, all over the counter (ruining various appliances), and this last time there was so much it spilled out of the kitchen into the living room carpet as well. And remember, this isn't just sink water we're talking about... this is sewage.
Although the maintenance/cleaning
Sewage has now backed up into my mother's apartment not once, but TWICE. Throughout the kitchen, in the dishwasher, all over the counter (ruining various appliances), and this last time there was so much it spilled out of the kitchen into the living room carpet as well. And remember, this isn't just sink water we're talking about... this is sewage.
Although the maintenance/cleaning
Andrew C.
Jul 24, 2015
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Tim C.
Mar 25, 2014
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I have never written a review, but I felt compelled to warn people about the Copley Group. My grievances are as follows:
1) rude front office
2) Poor maintenance that cuts corners and comes into your apartment WITHOUT NOTICE...
3) Poorly maintained buildings where they only do the repairs after things have broke or have gone totally sideways.
4) Mice problem that I have complained about on multiple occasions to no avail.
5) Premium high prices for College flop house conditions
6) Unprofessional staff for a management company that supposedly has over 1000 units.
7) did I mention the rude ,
1) rude front office
2) Poor maintenance that cuts corners and comes into your apartment WITHOUT NOTICE...
3) Poorly maintained buildings where they only do the repairs after things have broke or have gone totally sideways.
4) Mice problem that I have complained about on multiple occasions to no avail.
5) Premium high prices for College flop house conditions
6) Unprofessional staff for a management company that supposedly has over 1000 units.
7) did I mention the rude ,
Daniel H.
Jan 22, 2014
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While the apartments are large and spacious,quite a few of the the Copley Group staff are extremely rude and unprofessional people, particularly Karen Cipriani. They withhold information that they are required to give by law and refuse applicants without any reason and when they are refused they do not explain why, which is required by law. I got the feeling that they believe the are above the law because they own and rent so many apartments.
I do not recommend this rental agency and I will be filing a formal complain against them as a group as well as certain staff members like Karen. Beware
I do not recommend this rental agency and I will be filing a formal complain against them as a group as well as certain staff members like Karen. Beware
Kiki P.
Jan 18, 2013
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Pros: Flat $500 realtor fee (not 1 month's rent), friendly and helpful staff
Cons: Limited availably of units
I stopped by the Copley Group a couple of weeks ago to see if they had any 1 bedroom apartment units in Fenway. I met with Kyle McCrann who was friendly, attentive and helpful. I explained to him what I was looking for and he was able to pull up listings right away. In fact, he even had an apartment available for me to see. We walked over and saw the unit together and then further discussed other options.
Kyle was very honest with me in stating that the Copley Group currently did
Cons: Limited availably of units
I stopped by the Copley Group a couple of weeks ago to see if they had any 1 bedroom apartment units in Fenway. I met with Kyle McCrann who was friendly, attentive and helpful. I explained to him what I was looking for and he was able to pull up listings right away. In fact, he even had an apartment available for me to see. We walked over and saw the unit together and then further discussed other options.
Kyle was very honest with me in stating that the Copley Group currently did
