VT Services

Your repair service was excellent. Great communication, fast service, and quality work!
Thanks to the Razer team as well, they did a great job arranging it. After experiencing your services I’m very glad I purchased the extended warranty with accidental damage protection. I hope I don’t need service again, but if I do, I’m confident in knowing that I’m covered by Razer and that VT Services will be doing the work.
Thanks for a job well done!!!!

From reviews and my own personal experience, it is pretty clear that most people don't choose VT Services, but instead end up there through warranty claims, and it's no wonder that's the case.

My laptop was in for the same repairs twice over ~2 months, with the repair cost totaling about 80% of the laptops cost. Pretty disappointing and frustrating to have had similar issues with the laptop twice after repairs (with a lengthy 2 weeks total of ground shipping both times). Mistakes happen, and new problems arise though, so I was not too upset here, but after the second repair the

I was very happy when my laptop returned looking like new! My touch screen needed to be replaced and I couldn’t tell the difference with the original (because it used a screen from the manufacture). Thank you VT Services!
Also, a special shout out to Jodi who helped answer my questions and keep me in the loop!

Via Warrantech, my MSI laptop was sent out to VT Services for faulty fan bearings. I was very discouraged after reading the bad reviews and quite worried. But, after a very fast turnaround time I got the laptop back today. Zero issues and back to it's original condition. My laptop was returned in the same original box I sent it in, courteously cleaned, and put in a sealed bag as well. Thank you to the VT Services team!

VT Services was the best part of my warranty coverage. They repaired my machine (first time ever I have seen that happen) and sent it back, when I started it up, it literally went to the page I was on when I mailed it. They recovered from a Monster Drink spill. I have had subsequent dealings with another issue on the laptop. Their communication and willingness to answer my many questions was spot on top professional. My sincerest thanks to this company/team.

My extended warranty company serviced my laptop through vt services and after 3 weeks of repair I just received my laptop. While it does work now, the technicians have scratched the metal shell, dented the palm rest, and forgot to replace some of the screws. Overall I'm extremely dissatisfied with their service as my laptop now looks in worse condition to when I sent it off for repair.

VT Services has the service contract for my laptop. My machine shut off in the middle of me using it and wouldn't reboot. I live on the East Coast. This all happened two weeks before I was to travel out west for a speaking engagement which was days before leaving the country on business for two months.
The team was very responsive and communicative. They did troubleshooting, diagnosed the problem, ordered the parts, got the repairs done, and got it back to me before my travels.
I always like to use a product after repairs before reviewing it. It's been two months and my laptop has worked great

Very pleased with my recent laptop repair, I work on my laptop and was very disappointed by a hinge issue only after a year of use. They did a great job fixing it and communicated with me regularly during the process, which I appreciated. THANK YOU.

Not impressed with the services performed or the customer service. I would recommend not sending your computer to this company. They say they performed a service but don't document it on your packing slip with services done. They say they recycle the boxes sent to them, just so they can send you a new box with syraform popcorn, so you as the… customer can dispose of it. It seems to me that returning the shipping box back to the customer would keep down the costs to your company, and you are still recycling. Instead of you having recycling costs and the customer as well. When a customer sends

I do not recommend VT Services Inc. My laptop was sent to them by my warranty company in the beginning of August for a repair. My laptop returned with the repair, but two other parts that were functioning before I shipped out my laptop, were no longer working. My laptop had to be sent back to VT Services so they could repair whatever they did not… fix, alter, or what have you. Well I received my laptop a second time to discover structural damage. The outer casing is badly dented and cracked. A customer service rep informed me that it seems a technician failed to report this damage, and because

Repaired my MSI GE72VR 6RF Apache Pro gaming laptop that'd had a LOT of faulty keys that didn't accept any of my input and the turnaround time was great I had it back within a week from sending it out fantastic experience, don't know why this place has lower reviews, remember 100% of people post for complaints 10% post if the service was good.
Cant say anything bad about VT they did a solid job and kept me updated throughout the while process. Also no shipping or packing damage was a bonus!

Their repaired my work laptop
Everything was taken care, shipping from MA to Illinois and back
All in all too a week but MacBook Pro is working like a champ

These people are completely incompetent. I also had the AIG extended warranty, and found them to be unethical and just generally slimy. I had a motherboard issue, and they found a few water spots. AIG rightfully rejected the claim, and let VT know they should ship my laptop back as of 11/8/17. I called VT to see what their repair costs might be, and they quoted over $1k which was insane and definitely focused on replacing the whole motherboard vs. trying to fix the water damage which most others would attempt. I asked them to send back and I'd go elsewhere. It's 11/16/17, and they still

Problems? A list. Starting with. I am not at the address where I purchased the computer. I included not one but four different copies of my currant address in my order. It was still shipped to the old address where I have not lived in 19 months. And there were two address labels. One of them was wrong as well. Had a street number that didn't… exist.Delivery driver found the right house...sort of. So, I got the package a day later then expected. The worse part came when I powered the PC up. The problem I sent it to you in the first place is STILL THERE. It went to the login screen and shut

Very personal and great customer service team. Krystal answered all my concerns. If I ever have any computer problems in the future I definitely know where to go. Keep up the great job guys!

The awful extended warranty provider I use, New Leaf Services, forced me to use these people. They sent a beat-up, badly used return box. Groaty. I actually looked carefully inside for dead roaches or other detritus.

Sent it in for repair three weeks ago. They told me once that the warranty service had approved the repair, that they had ordered the parts, etc.

They were lying.

Two weeks later, they say the warranty company approved the claim two weeks later, they ordered the parts, etc.

I am assuming this is another lie and that I will probably never see the phone again.Should I see any phone

I had the misfortune to have to rely on this company to repair my television because of my extended warranty by Hhgregg. I rearranged my entire week's schedule to be home when the technician arrives, I selected the earliest time window and THEY called me to confirm the appointment time and date TWICE! When the day of my appointment arrives and my time window closes I called the company and they tell me that they have my appointment set for the later time frame.

Mistakes happen that is understandable, however when they say they do not know what happened or cant give me a reason as to why

I URGE nobody to make the mistake of using this service. I had the misfortune of having to deal with them through a warranty plan with newegg. My laptop speakers broke, and it took me 3 phone calls over the course of 5 days (I had to chase them around, they said they'd call me back and never did), just to get my claim filed. Then 3 weeks ago finally had them tell me they'd be sending a box to my home to store my laptop in and ship it over to them, approximate arrival time: 1 week. Here I am, still waiting for that box to arrive, with nobody on the phone offering me an ounce of assistance

VT Services handled the repairs for my Acer laptop that I purchased on newegg with a warranty. The whole process was very smooth, fast, and professional. I received my laptop and am completely satisfied with the end result, and have to give special thanks to Michelle who handled my case. Her consistent updates and assistance made this experience a pleasurable one. Thank you VT!

Great service, and personable staff that are actually interested in helping you with your problem. Can't ask for much better.