Get the deets on our new, lower home equity loan rates (with no closing costs!); downtown construction and how to reach our new branch; and the benefits that come with your Velocity Mastercard debit card. The free Velocity CardLock app secures your cards and helps to prevent fraud. Turn them on or off, report them lost or stolen, set travel notifications, and more with the push of a button.
An entertaining credit union? Yep - and enlightening, too! Follow Velocity Credit Union on social media for the latest photos, fun and useful information. Looking for free checking, better rates and lower fees?
An entertaining credit union? Yep - and enlightening, too! Follow Velocity Credit Union on social media for the latest photos, fun and useful information. Looking for free checking, better rates and lower fees?
Services
Velocity Credit Union is a full-service financial institution that provides our community unique value through a personalized local banking alternative. The credit union was originally chartered in 1947 as Austin Municipal Federal Credit Union to serve City of Austin employees.
In 1998, we moved from a federal to a state charter, and renamed ourselves Austin Metropolitan Financial Credit Union (AMFCU) to better reflect the changes in our membership.We took all the good things about AMFCU and added a more open membership to create a credit union with new energy and purpose.
In 1998, we moved from a federal to a state charter, and renamed ourselves Austin Metropolitan Financial Credit Union (AMFCU) to better reflect the changes in our membership.We took all the good things about AMFCU and added a more open membership to create a credit union with new energy and purpose.
At Velocity, we pride ourselves on providing terrific rates to our members. Whether you're borrowing or investing, these handy links will take you to the current numbers. Whether it's something you need or something you want, we offer loans for just about anything. Credit unions have always been not-for-profit organizations offering members the best possible service at the best possible price.
All loan rates shown below are quoted as Annual Percentage Rates (abbreviated APR). All consumer loans are calculated on a simple interest basis and carry no pre-payment penalties or pre-paid interest charges. Optional credit life and credit disability insurance is available to most borrowers on many types of loans at a very reasonable charge.
See our Conveniences section about becoming a member of the Elite Rewards for members age 50 and older. Note: Elite Rewards rates do not apply to certificate promotion. Disclosure: Dividends are based on Credit Union earnings and cannot be guaranteed. The Dividend Rate and Annual Percentage Yield for each account offered by the Credit Union are effective as of the effective date indicated on this schedule.
The following ATMs can be used for FREE with your Velocity MasterCard debit card or Velocity ATM card. They are owned and operated by the Velocity Credit Union, so there is no surcharge and no foreign transaction fee. CO-OP's 5,000+ shared branches means you have more direct access to your money than do most traditional bank customers.
Reviews (23)
Abedi Jamac
Jan 23, 2022
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Bette Pritchett
Dec 22, 2021
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Evan Davis
Nov 21, 2021
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I've been a Velocity credit union member for over 15 years, and I'll never go anywhere else. The staff are friendly, all of my transactions are processed in a timely manner, and if there is a mistake, I can talk to a real person to help me quickly resolve the matter. The customer service is top notch, even when they are short handed like everyone else.
Enzokuhle Gwiliza
Nov 16, 2021
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I sincerely thank God for directing me to such a legitimate expert trader for me, called Kelly Robert For her perfect trading techniques, i invested with the little I was having, which was $500 and $6500 profit in 7 working days. I highly recommend her for any person who truly want to trade for a better life, she guided me through my registration and trade for me too I never paid any withdrawal. And my profits was paid-out successfully. You can contact her via Email: Kellyrobert11009@gmail.com Whatsapp:+1 (925) 414‑5596
Jenny Pierino Bregenzer
Nov 15, 2021
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I recently had fraudulent charges made from my debit account. All of the charges were removed from my account, except one that is still pending a week later.
All of the charges were in a different state, that I’ve actually never been to. They were made on the same day at the same establishment. But only 1 charge is being held when they others were deemed legitimate and removed from my account. This makes no sense.
I’ve called 2 times, been told different information and I’vevisited my local branch and was told “they are working on it”. I will say that the representative
All of the charges were in a different state, that I’ve actually never been to. They were made on the same day at the same establishment. But only 1 charge is being held when they others were deemed legitimate and removed from my account. This makes no sense.
I’ve called 2 times, been told different information and I’vevisited my local branch and was told “they are working on it”. I will say that the representative
King Terrell
Oct 23, 2021
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Ayodele Ibiloye
Sep 17, 2021
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I Have tried different trading platform, my last experience with Mrs George Stephanie is the best ever, I traded with $500 and within a week i made profits of $6,500 and to my greatest surprise no extra charge was paid for my withdrawal. So I recommend George Stephanie platform for effective trade to every one. Email:Georgestephanie831@gmail.com WhatsApp no:+16269898464
Heidi A.
Jul 20, 2021
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Julio R.
Jul 06, 2021
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Jake From State Farm L. Jakiepoo
Jun 24, 2021
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1st of all I really wish they would get a South Austin location I've been loyal to this bank for years but it's getting really old having to take half A-day off to drive all the way out to North Austin to do my banking having said that the lobby is open now and I got everything that I need ed they were a bit slow but definitely friendly and helpful
Joseph B.
May 06, 2021
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Gillis' House
Apr 18, 2021
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Erik L.
Apr 06, 2021
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I am in the customer service business and this is by far the worst place I have ever been treated. The last person I talked to hung up on me. Never raised my voice and never got mad, she just got frustrated bc she didn't know some answers. I believe her name was Kayla. This is not the first time I have had issues with the CU. If you want to feel like a human being, go elsewhere. This is my first review to ever write so you know it's bad. I will take my money elsewhere.
Frances Solis
Feb 12, 2021
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Jane F.
Nov 17, 2020
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I've been a member for about 40 years (since before they changed their name to Velocity). I don't understand the bad reviews. I've always had wonderful experiences with them. No problem with any of the apps or with any in person services. Sometimes it can be busy at the branch offices but that's because it's a great credit union.
Steph H.
Oct 30, 2020
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I opened an account with Velocity in May. The experience was a little bumpy, but I understood given the Covid situation. This week I decided to add another product. First, to apply, I needed my account number. I logged into my online account and followed the instructions in the help section, but for “my security” the account number isn’t listed in my own online account. I spent about three hours of my day trying to reach someone to get my account number because the rep on the secure chat told me she couldn’t provide it. The rep assured me the hold time was less than five minutes. So not
Sean Kelly
Jul 29, 2020
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After spending an hour in the drive thru line 3 times in a row, I’ve decided this is the most poorly adapted, badly managed branch that I’ve ever experienced. Hire some more tellers or be more expeditious in transactions. My transactions never take but a few minutes, so I don’t understand. They get one extra star for giving my dog a biscuit every time.
Sam S.
Sep 27, 2018
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This is probably the worst bank I have EVER used. If you want to know how much money you have do not use this bank. The app has been down for 4 months, if I want to check how much money I have I have to pay to check at an atm if it isn't theirs. That is to be expected if your statement checking system is running, but theirs never is. Their customer service is awful, I sat on the phone for 2 hours before I spoke with a representative and he was very rude and not helpful at all. I make over 100k a year and wasn't approved for a small personal loan, everyone that works there is rude. I stuck
Abby W.
Dec 17, 2015
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This bank has no compassion for human life. My fiancé lost his job and couldn't pay a loan payment. Instead of calling us to ask us about the issues they closed his account with no notice. Then 4 months later when he deposited his first paycheck into our joint account they took it all. I am totally aware that we owed them money and they had the right to take that loan payment, but how they came about it was wrong. No one called me to tell me this would happen, no one notified me that they have been watching my account. No one called to discuss why he can't pay his bill or what we can
Bryan C.
Mar 26, 2015
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I've been a member for about 6 years now. I'm a stickler for customer service and their staff stands out from the crowd. Applied for my loan over the phone, emailed in my documentation, and was approved the the same day. They offered me to close at any of their locations, and it's all done virtually with a monitor and camera system. Easy and done in minutes.
Jason D.
Mar 20, 2015
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Over the last 5 years I've been with this institution they've messed up so many transactions. Customer service is atrocious. When calling in to ask questions they give wrong answers and when that results in penalties they simply state that they customer should have researched it properly, They have no ownership of their mistakes and are extremely combative. I've cancelled my relationship with them.
Suzie P.
Jul 22, 2014
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I don't care for their internal customer service.. The service at the branch is great...always has been..but when u have to call.. Its horrendous. They could definitely use better customer service skills. Too bad I have a loan with them.. But no more when I'm done!
Sorry.. Wells Fargo is much much better all the way around.
Sorry.. Wells Fargo is much much better all the way around.
Ricardo G.
Jan 17, 2013
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