Hollow Run Apartments

I called this apartment by accident and hung up b/c I couldn't stay on hold. Liz pulled the abandoned call and called me back. I thought I was calling a different place, but she was so friendly, so even though I thought I didn't want to move all the way out here, I asked her to tell me about her apartments since she was so kind to call me back. I am so glad I did!!! I was pleasantly pleased with the pricing for a two bedroom, especially in this area. But I was even more sold on Liz and Laura. They are extremely helpful and so friendly. They walked me thru the entire process so effortlessly. Even

Wonderful little complex and apartments are nicely sized and priced accordingly. Complex was recently bought out by an actual leasing company (Westtover) and the changes have been so wonderful. Staff is friendly and the buildings are actually getting taken care of now. Updates to the units are always happening and the property itself is seeing many improvements over the last year. Quiet neighborhood and they seem to do a good job not renting to trouble makers.

Horrible lighting - Was dropping off something to a friend at night. If there were signs saying what units are in each if the buildings, I didn't see them. Numbers are at top of ea entrance. For the first couple bldgs, there r lights above the doors, making the numbers easily visible from the car and creating nice atmosphere. Llighting for the rest make it nearly impossible to read numbers. U must block light with your hand to see that numbers r even there & r still hard to read from your car. The bright white lights r either mounted wrong, pointing out instead of down, or someone bought the wrong

This was my first apartment I moved into and I loved it. I loved the staff... Holly and Liz and Laura are awesome. Dave was a very good maintenance guy as well. Whenever I had an issue he came the day of and would even check up on the issue throughout the week to make sure things were okay. My only complaint would be sometimes the hallways would smell bad but I’m not sure if that is completely the leasing offices responsibility as people come and go and they don’t control that; maybe a weekly cleaning could be done in hallways to get rid of smell if not done already but it isn’t that big

The entire facility smells like mold. Had to throw out clothes and furniture because of the mold smell that would not come out. Upstairs apartment leaked into the kitchen and bathroom. Bathroom wall had mold with something smelly growing out of the wall from leak upstairs. Downstairs in the laundry area mold was growing on the walls and looked like white fur growing out of black mold.
Found a few cockroaches under the kitchen sink and bathroom sink had to purchase traps. Had to move out due to mold and mildew stench. I do not recommend this apartment complex.

I'm about to move in to this complex in about a week. But let me just say I contacted over 30+ complexes and by far the best communication was Liz. She answered all my many questions and always answered the phone and emails super fast believe me I had many questions! She also stayed on the phone with my fiancé for about 30 minutes when he filled out his application and was super helpful! 11/10 for her!

Terrible renting experience with new management West Over Companies. I left the apartment cleaner than when I got it and they didn't return my deposit claiming I never gave them advance notice of vacating but they were the ones that NEVER sent me a lease renewal. They also accused me of owing overdue PECO bills when that was not the case. And we're trying to charge me for someone else's account. When I inquired with PECO they told me I was paid in full and in good standing. When I spoke to West Over about it they acknowledged not sending the renewal and said I could stay. But continued

Nightmare. For your health and sanity move somewhere else. The best and only good thing about this place was the maintenance guy, and I feel bad that the company makes him do it all by himself.
Here are SOME of the highlights:
* Black mold in the bathroom to the point where when I FIRST TRIED to clean the shower the tiles fell off- revealing a WALL of black mold.
* A chipmunk got stuck in my wall and died there. When I called about a death smell- the woman from the office tried to ARGUE with me that the death smell was probably because “I need to do laundry or something” WOW. Classy broad

Lovely guiet Serena are just a few perks,l absolutely love it here. I hope to stay as long as I can. Professional staff, are quick to respond to any problems. Happy l am😁