Established in 1999, Hotels at Home is a global industry leader in hospitality retail services. As the first and largest provider of direct-to-guest retail programs, we originated the opportunity for hotels to stay top of mind through a branded merchandise program. This innovation offered guests their first opportunity to shop their favorite room amenities and furnishings to enjoy long after check out.
It also provided hotels with a unique opportunity for more personal engagement with their guests. Unlike other marketing agencies, we do it all for you. From daily operations to optimization, our in-house experts develop, market and manage your single, integrated e-commerce platform.
It also provided hotels with a unique opportunity for more personal engagement with their guests. Unlike other marketing agencies, we do it all for you. From daily operations to optimization, our in-house experts develop, market and manage your single, integrated e-commerce platform.
Reviews (8)
M. Rey
Oct 07, 2021
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Birdena Samuel
Jan 23, 2021
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This company states they do the billing for “Shop Courtyard”. It is located at the same address as Shop Courtyard. I ordered a queen size duvet for my comforter. At end of order, there was NO confirmation that the order was a success. So I ordered it again, received the order confirmation and two duvets arrived I called them the next day. They gave me the address for returns and said I had to pay for return postage. Guess everyone can’t be as customer service oriented as amazon. Even in a flat box it’s gonna be $25.00 to return. This organization does not care about customer service. Highly
Andrew Duhaime
Oct 18, 2020
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Noemi Gomez
Oct 13, 2020
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Not only are their products horrible but working for this company is even worse! Management (Ware Family are the Owners) are all horrible and humiliate the employees in front of everyone if there is an error every chance they get. The old lady Mrs. Ware personally yelled at me at the top of her lungs one day in the office over something that was not communicated to me but she assumed it had. She yelled like a crazy woman. This was verbal abuse! I have never been yelled at like that even by my own mother. Other employees say it is common place. Plus they only offered me $10/hr as an Customer Service
Shreyank Masrani
Jan 01, 2020
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Jim Davis
Sep 28, 2018
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This is not a hotel. This is a business that sells hotel supplies and hotel style sheets and towels, robes, shampoos, soaps, and so on to the public. If someone stays at a particular chain hotel and likes the decor, mattress, linens, robe, etc., so much they want to purchase them, this is the place they are referred to by hotel staff to purchase the item(s).
Jack
May 05, 2015
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Marriott Hotels - Shame on you for lending your name to this crummy service. I received sheets that were supposed to be the same quality as your bedding products. These so called 300 count sheets are rougher than sandpaper and had the "website" said 60/40 cotton/Polyester blend, I would never have ordered them. State it, don't hide behind it. SAY IT TO YOUR CUSTOMERS!!!!
Then how is it that it costs $35 to ship a 3.3 lb package from New Jersey to North Florida? Online with USPS its $11, UPS ground is $13.95.......Hotels at Home is a ripoff, do not use them.
Then how is it that it costs $35 to ship a 3.3 lb package from New Jersey to North Florida? Online with USPS its $11, UPS ground is $13.95.......Hotels at Home is a ripoff, do not use them.
S'Varek T'AlPek
Aug 05, 2013
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Horrible customer service! This company is a scam! Don't order anything from them! And do you seriously want hotel labeled items in your home? You'll look like a hoarder! For the amount of money you'll spend buying hotel product - go shop at a real store and get quality merchandise from good people delivering good customer service and a quality product. Hotels at Home is a waste of your time and money! Shop elsewhere!
