When The Shoe Fits
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When The Shoe Fits
When The Shoe Fits is a full-service men's and women's shoe store and pedorthic center. We feature a broad selection of high-quality comfort shoes from many of the world's premium footwear brands. We're foot experts, and not only have we learned where to find the most stylish and comfortable premium footwear around the world, we are trained and certified to fit and adjust those shoes according to your individual needs and issues.

Most people will have some type of foot pain at some time in their life. Considering the pounding our feet take every day, year after year, it is not surprising so many of us struggle with foot and ankle problems at various times in our lives, especially as we grow older. When the Shoe Fits grew out of an understanding of this trending reality.
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While we don't want you to literally forget you have feet, we believe deeply that your feet shouldn't stop you from living your best you. Since the right shoe can change your life we have dedicated ourselves to stocking only the best of footwear. So take a look and treat yourself to a pair or three.
Brooks Sports, Inc, also known as Brooks Running, is an American company that designs and markets high-performance men's and women's running shoes. Headquartered in Seattle, Washington, its products are available in 60 countries worldwide. When The Shoe Fits has carried Brooks from day 1 and they are consistently one of our best selling brands with very high consumer satisfaction.
Dansko aims to improve lives through great products and a sincere passion to just do the right thing. Former horse trainers, the founders sought the perfect "barn shoe." They found it in a in a tiny shop in Europe in the form of a clog and soon started selling them from the back of their station wagon.
Keen is an American footwear and accessories company based in Portland, Oregon. Founded in 2005 by Martin Keen, Keen footwear was invented to feature a signature thick black toe bumper. A ready market was found in sailing and other outdoor and water activities, fueling the company's fast growth in shoe sales since its inception.
75% of Americans will experience foot health problems of varying degrees of severity at one time or another in their lives. Plus, regular exercise is critical to one's overall health and a walking program is ideal for most. Walking regularly contributes to your general health by improving circulation, contributing to weight control and promoting all-around well-being, but proper walking shoes, professionally fit are crucial!
Reviews (16)
Lynne C.
Lynne C.
Oct 15, 2021
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Busy store, two employees. We browsed shoes while we waited for other customers to complete their transaction. But then, apparent friends of the female employee came in and she literally left the folks she was working with, ignored us, and got right to work chatting about their lives. Eventually, the other employee got to us.
This was one of the oddest retail experiences I've ever had. Tiny store, minimal selection, rude, loud employee.
Would recommend you go elsewhere.
Gabrielle DeBuse
Gabrielle DeBuse
Oct 11, 2021
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Shoes were great however the lady who was helping me was very condescending to myself and the other customer in the store.
Carolyn Richardson
Carolyn Richardson
Sep 20, 2021
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Great store and great shoe experts! Very patient and helpful at finding a good fit
Elizabeth Ward
Elizabeth Ward
Sep 12, 2021
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Great experience at this store. Lori helped me choose a great pair of sandals and was kind and knowledgeable during our entire interaction . If they are busy please wait until they are able to help. It was worth the wait.
Marti Earhart
Marti Earhart
Jul 02, 2021
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Like thousands of other customers, I got foot pain relief because of this store. It seems so simple, but having the best support on your feet is all the difference. If you're reading this review and are hesitant about spending the money on inserts and proper shoes, do it. It's incredible that correcting your foot pain can help your knees,hips, and back in time.
Sarah Ko
Sarah Ko
Jun 13, 2021
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This was the most amazing shoe experience for me ever! I hate buying shoes. I've never been to a store where they had so many options. I have wide feet and small bunions, so it's a challenge. I could have been in there for hours trying on shoes. I worked with Laurie and she was so knowledge and friendly. Our didn't take long for her to figure out my style and pick out shoes that I liked.
They have more pricey shoes and they aren't super trendy, but they are comfortable and well made. I'm glad I know where to go but shoe now.
Maria Vara
Maria Vara
Apr 23, 2021
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The sales associate that was an old man with long hair was super rude and scared me and my partner away. I originally wanted to buy some Pikolino shoes, he asked me about where I heard about the brand and I said online. Then he made a huge assumption about how we came there to just try them out and not buy them in the store, and proceeded to shame me for not buying local (again, not was I was planning on doing) He kept pushing to make us buy his shoes, by pressuring and make us feel bad for buying online. Now I will be buying online specifically because of this experience, even though it was not
Ariana Rascol
Ariana Rascol
Dec 10, 2020
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I have been coming here for years, getting shoes about once a year. Everyone that works there is really knowledgeable and helpful. I don’t ever plan on buying shoes anywhere else. It’s been a bit of a challenge figuring out what’s wrong with my feet, but they have always given me good recommendations. I came in recently with a diagnosis and turns out they were recommending the right shoes all along. Yay!
Jason L.
Jason L.
Oct 16, 2020
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Awesome place to get shoes! They really take the time to make sure that whatever shoes you are looking at are the right fit for you. Customer service is 2nd to none as the pair of shoes I bought started causing me problems on my heels and they let me exchange them with absolutely NO hassles. I will definitely be going back when I need more shoes. Highly recommend.
Wendy C.
Wendy C.
Oct 04, 2019
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Excellent customer service. I bought a pair of Brooks a few weeks ago, and have been experiencing a lot of pain with them. I brought them back today, and they happily exchanged my shoes for a different pair that suited my needs better. They took the time to fit me correctly for shoes that would help stabilize my foot for my active lifestyle. Thank you!
Monique Schutte
Monique Schutte
Nov 12, 2018
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They are always great!
I've got small very wide feet and have a hard time finding anything in other stores to fit. Here they have an amazing selection in my size and they're cute too!
That being said they are on the more expensive side so don't expect $15.00 shoes. You do tend to get what you pay for and the shoes I've bought there have lasted and lasted.
Ivan A.
Ivan A.
Sep 30, 2016
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Waiting for almost 2 weeks for them to call me back. Still no call from the store. Left another voicemail couple days ago.... no result. Absolute lack of customer service. AVOID at all cost.
Julie A.
Julie A.
Sep 21, 2014
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My foot doctor sent me here while trying to heal my Plantar Fascitis, and Jennifer knocked my socks off w/her customer service! And now, I'm walking out w/the happiest feet ever, plus 2 pairs of cute summer sandals and a super comfy pair of Baby Janes w/great inserts for work. Woop woop! No wonder I keep coming back! Thank you "When the Shoe Fits!"
Steve R.
Steve R.
May 04, 2014
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John was super helpful and got shoes that fit and support me. The orthotics were expensive and I only ended up using one of them, but they had a 90 return policy so the choice to keep them was mine.

They also introduced us to SmartWool socks which are just awesome.
Lynn E.
Lynn E.
Dec 25, 2010
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After years of buying shoes off the rack or in department stores I thought it was time to settle in for 'real' shoe fitting. Do yourself a favor and get re-sized and consider purchasing a pair of super comfortable, well-made shoes. The selection is top-notch with high-end brands (Merrill, Naot, Born, and so many more). Helpful staff and they will cut any inserts to fit while you wait.
Richard D.
Richard D.
Aug 07, 2010
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Good location and selection ... Higher brand end brand selection. Sales group ok ... Nothing out of the ordinary. Do not get the 40ish guy!! All he is interested in is getting you in a shoe and out the door!! My experience with a design and wear problem with them was dismal...totally unconcerned about my observation of the sear of the shoe .. In my judgement the shoe would be worn to unrepairable .. And at $135'00 that was not ok with this ol man.
The manager gave me the line "well you.ve had the shoes 6 months and most shoes only last a year or so! Bull....

Cudos to Merrill corporate