Chesapeake Collision, your Collision Hero, is the first collision repair company in the nation to implement enhanced vehicle cleaning protocols to reduce the spread of surface borne pathogens. Give us a call. We'll walk you through the process from start to finish and deal directly with the insurance companies so you don't have to.
At Chesapeake Collision, your safety and satisfaction are our main priorities. When you choose Chesapeake for collision repair, you're also choosing the best customer service around. We'll do everything we can to pick up your spirits after your automobile accident - and if you need a lift, we can take care of that, too.
At Chesapeake Collision, your safety and satisfaction are our main priorities. When you choose Chesapeake for collision repair, you're also choosing the best customer service around. We'll do everything we can to pick up your spirits after your automobile accident - and if you need a lift, we can take care of that, too.
Services
True heroism begins with service to others in need. Going beyond what is merely required to do what is right - no matter the cost. That's why we're inspired by those who serve. At Collision Hero, we're committed to these ideals in our work, too.
We swiftly handle your insurance claim, restore your vehicle to pre-accident condition and stand by our service with a 100% lifetime warranty - so you can get back on the road and your life back to normal.Call Collision Hero. Help is on the way. Over the years, lackluster customer service, shoddy work, and sketchy "warranties" have given collision shops a bad name.
We swiftly handle your insurance claim, restore your vehicle to pre-accident condition and stand by our service with a 100% lifetime warranty - so you can get back on the road and your life back to normal.Call Collision Hero. Help is on the way. Over the years, lackluster customer service, shoddy work, and sketchy "warranties" have given collision shops a bad name.
At Chesapeake Collision, we do more than fix your car. We restore your vehicle to factory condition using the latest repair techniques, eco-friendly body and paint materials, and an advanced computer-controlled laser exacting system. Above all, we place your safety and satisfaction as our number one priority.
Our computer-controlled laser system allows us to identify areas that have been damaged in your automobile accident both inside and out, ensuring your vehicle is returned to factory condition. Accident damage can be obvious: fender-benders, rear-ending incidents, and side-swiping accidents cause clear damage to vehicles that anyone can see.
Whether you have a tiny scratch or a large crack in your windshield, even the smallest damage can cause bigger problems down the road. Your windshield serves as a protective barrier between you and your passengers and the outside world. All too often, glass damage goes ignored until it turns into a larger issue: A small chip gets hit with a rock from the semi truck in front of you and shatters your windshield.
When it comes to automobiles, you can judge a car by its cover! If your vehicle could use some cosmetic care, our refinishing experts can help. At Chesapeake Collision, we use the latest "Green" paint products and top-of-the-line technologies to restore your vehicle to factory condition. Did you know: We utilize an industry-leading computer technology to formulate a base coat that exactly matches the factory finish of your vehicle.
Reviews (21)
Pj Cayo
Feb 04, 2022
Report
The shop had my car for close to two months (Nov. 27th- January 21st). I was not contacted on the expected completion date. The office did not contact me beforehand to share the need for an extension despite the fact I returned the rental car and received text messages stating the car was on track to be completed. When I asked customer service for the owner to reach out to me to share my dissatisfaction with the level of service, the contact information for the owner was internal and the contact information could not be shared with the customer. Although management stated the owner would reach
Jd Hearts Powder
Jan 18, 2022
Report
Stacey B.
Dec 31, 2021
Report
They had my car for 2 months and my vehicle still looks unfinished. They reached out to me on 3 different times to say my car was ready to be pick up and it wasn't. Each time I found something new that was wrong with my car! This is by far the worse collision place I have EVER taken my vehicle to. STAY AWAY!!!
I had enough so, I took my car to another place to fix what they did and the original damage!!
I had enough so, I took my car to another place to fix what they did and the original damage!!
Leila Bridgeforth
Dec 19, 2021
Report
Maurice Ashton
Sep 14, 2021
Report
Randy
Jul 29, 2021
Report
Ashley Bopst
Jul 17, 2021
Report
Chesapeake collision was able to work with my insurance through Erie to get everything to me in a timely manor. Their body techs and painters did an amazing seamless job on my vehicle. My vehicle was returned in a timely manor and cleaned thoroughly. They have an on-site Enterprise Associate so receiving and returning your rental is a breeze. This is the place to go for all your vehicle needs from body work to just simple diagnostics they’ll have you covered!
Rob R.
Oct 13, 2020
Report
Poor communication, inferior quality of work.
They kept my vehicle for a month to complete 19 hours worth of repairs (from the repair invoice). The Manager had to send the truck back to the body shop for corrections because they did such a poor job which showed up after paint. I had storm damage where tree limbs and flying debris hit my truck. My adjuster specifically instructed me to ask the body shop to go over the whole vehicle to inspect for additional damage. Seriously, the insurance company invited the body shop to look for additional work!
It was raining when I picked it up and
They kept my vehicle for a month to complete 19 hours worth of repairs (from the repair invoice). The Manager had to send the truck back to the body shop for corrections because they did such a poor job which showed up after paint. I had storm damage where tree limbs and flying debris hit my truck. My adjuster specifically instructed me to ask the body shop to go over the whole vehicle to inspect for additional damage. Seriously, the insurance company invited the body shop to look for additional work!
It was raining when I picked it up and
Kei P.
Aug 13, 2020
Report
Receptionist is extremely kind. Onsite manager is dry and unwelcoming. Car repaired here but they bypassed a complaint I made upon pickup. Had to have it verified by the dealer. Additional days off from work and weeks of beeping alarms in my car. Not sure I would totally trust this place with foreign vehicles.
Mary Beth K.
Jul 12, 2020
Report
Took my car here through Geico all in one. At first was a pleasant experience. Woman who answers phone is a peach! She is the only good thing about that place. Things went downhill rapidly. I was called after a week to come pick up my car. I go in pay my deductible and wait. Car is pulled around I go out and look. Multiple scratches on door not painted, trim not replaced, door handle would stick open when you pulled it and they had broken the replacement glass that was needed to go in passenger window and I was going to have to come back in a week after another one came in. I pointed all these
Christie Steele
Jul 02, 2020
Report
Critical:Â Value
We found out that the rental truck that we returned to Enterprise in Westminster had a scratch and crease and they had it repaired at a Chesapeake Collision. (picture attached ) The bill we got was for $4500! not sure whose fault, Enterprise or Chesapeake, but is this insurance fraud? or just highway robbery?!
We found out that the rental truck that we returned to Enterprise in Westminster had a scratch and crease and they had it repaired at a Chesapeake Collision. (picture attached ) The bill we got was for $4500! not sure whose fault, Enterprise or Chesapeake, but is this insurance fraud? or just highway robbery?!
Daniel O.
Jan 18, 2020
Report
I've taken my car here twice after being the victim of a hit-and-run and then again after getting rear ended at a stoplight. They do great work and make the experience of fixing your car after an accident as easy as possible. Hopefully I won't have to go back, but if I'm ever in a car accident again they'd be my first choice.
Linelle W.
Aug 11, 2019
Report
The absolute worst customer service. I urge you please DO NOT trust this unprofessional, unorganized company with your vehicle!!!! I only went to Chesapeake collision, because they are affiliated with gieco. My car was in the shop for 3 weeks. Which I actually didn't mind as long as they fixed everything correctly. But their lack of communication ,and organization led me to think otherwise. I picked my car up from Chesapeake collision 3/12/19. Later that evening I noticed a piece of my bumper ( they were supposed to fix) coming off. I immediately called them to inform them of the problem
Sy Y.
Feb 06, 2019
Report
THIS PLACE IS AMAZING!! Very friendly, informative, professional and incredibly efficient! My car was taken here after a small fender bender and I was promised it's return in a week's time. I needed my vehicle back for a business trip and I actually received in in less than a week! Ms. Tonya Fowler and Mr. Kris Prediger were absolutely delightful and kept me apprised of any and all procedural notifications and updates pertaining to my vehicle. Ms. Tonya was even kind enough to assist me with services for my vehicle outside of the collision center. I will most certainly be doing business
Christopher M.
Sep 07, 2018
Report
Gary B.
Apr 26, 2018
Report
Chesapeake Collision repaired the front end of my 2011 Dodge Ram pickup truck after a collision with a deer. After five weeks and over $6200.00, I received it back. The repair looked very good upon initial inspection. After I took it home, I noticed that the vehicle had a severe tilt to the left, I immediately informed Chesapeake Collision of this, and they instructed me to bring it back. I did later that afternoon and was told that a bad left rear shock was the cause of the tilt. The next day, I had a professional mechanic disconnect both rear shock with no effect. The mechanic also measured the
Rick C.
Jan 05, 2018
Report
Absolutely horrible customer service. Unfortunate that Yelp requires a minimum one-star rating. Our minor son had a accident and his car was towed to Chesapeake Collision without our consent. After dealing with his minor injuries and contacting insurance, we located his car at Chesapeake Collision where they had already began breaking down the vehicle without any approval signatures. Once we learned they do not guarantee the use of genuine parts, something our insurance requires on a newer car, and the warranty requires as well, we told them to stop any unauthorized work. We located another shop
Arik D. Brown
Dec 18, 2017
Report
Mark H.
Sep 22, 2017
Report
The Manager was nice, customer service ok in person. I had a 2010 Black Maxima my favorite car that I dropped off after an accident. They had for two to three weeks; when the parts came they needed to replace the front bumper and underneath mostly plastic as these days go, however, I also asked them to paint the hood when prepping the front bumper.
When I went to pick it up the bumper and underneath looked except for one area where the plastic bumper meshed up with hood was buckled into two very noticeable places who could the minute you looked at it! That was the first Red Flag! Then I mentioned
When I went to pick it up the bumper and underneath looked except for one area where the plastic bumper meshed up with hood was buckled into two very noticeable places who could the minute you looked at it! That was the first Red Flag! Then I mentioned
Rachel G.
Oct 28, 2016
Report
First time going to Chesapeake Collison. I would recommend them to others and go back to them for any future body work!! Another car backed into my car while in a parking lot (they were at fault) and damaged my passagener side. Tonya was on top of communicating with me, the insurance company and making sure that I got my rental car while they worked on my car. Work was done in a timely manner. Thanks again and keep up the excellent work!!
Katy H.
Aug 20, 2016
Report
Very polite, friendly and accommodating staff. They stayed late on a Friday late to help me pick up my Prius! Their work was very well done, good quality and my car only took 5 days to get fixed.
I'm literally trying to find reasons to take my car there but I drive Prius and there's really no amount of body work that can make that car cool.
I would HIGHLY recommend them to anyone needing a repair for their car that was in an accident, or for those that don't drive a Prius and want work done to their car.
I'm literally trying to find reasons to take my car there but I drive Prius and there's really no amount of body work that can make that car cool.
I would HIGHLY recommend them to anyone needing a repair for their car that was in an accident, or for those that don't drive a Prius and want work done to their car.
