In the early 1900s, John Suominen owned a successful Fitchburg printing company. But he was concerned about the economic welfare of fellow immigrants from Finland. In 1911, he met with state officials about launching a credit union for his countrymen. In 1914, he was granted a charter for Workers Credit Union, which stated that the board of directors could only recommend members who were "honest, industrious and of good habits."
Fortunately, it's not difficult to find such fine folks. Since its founding, Workers has merged with several other credit unions and operates branches all over Massachusetts with over 105,000 members. 1914 - Opened on Wallace Avenue in Fitchburg. John Suominen was the first Manager (position now called President/CEO) and Franz Syrjala was the first President (now called Chairman of the Board).
Fortunately, it's not difficult to find such fine folks. Since its founding, Workers has merged with several other credit unions and operates branches all over Massachusetts with over 105,000 members. 1914 - Opened on Wallace Avenue in Fitchburg. John Suominen was the first Manager (position now called President/CEO) and Franz Syrjala was the first President (now called Chairman of the Board).
Services
The proof is in the numbers. Lots of places claim they're here to help you, but do their rates back them up? As a not-for-profit credit union based in Massachusetts, we put our reputation on the line daily to prove we're here to help members improve their financial well-being. As a member of Workers, take comfort in knowing that every dollar you deposit is safe, secure, and 100% insured.
PHONE: Speak with a live, local representative or use automated phone banking for 24/7 account access at 800-221-4020. Due to high call volume, hold times are longer than usual. We apologize for the inconvenience. EMAIL*: [email protected] (Please do not include sensitive information such as account or social security numbers, etc.).
When you schedule an appointment to visit a branch, you get to pick the time that's most convenient for you, plus, you'll skip waiting in line. View our hours and locations below or make an appointment now. Check out our annual holiday schedule for special hours. Open for students and staff on Mondays only from 8:00AM-3:00PM (closed from 10:30-11AM).
Use Workers Online Banking or the Mobile App to schedule a transfer from an external account to your Workers account. You can also set up a transfer into your Workers account using your other bank's online or mobile banking. You will need our routing number, which is 211382931. Instantly transfer money to other members of the credit union using Workers Online Banking or the Mobile App.
Interested in opening an account? We offer a wide range of products and services for every stage of life. Questions? Feel free to contact us. Workers Credit Union provides in-person banking services and financial coaching at locations in Worcester, Lowell, Fitchburg, Gardner, Chelmsford, Westford, Groton, Townsend, Lunenburg, Lancaster, Leominster, Athol, Hudson, and Orange, MA.
Reviews (14)
Alec F.
Jan 06, 2022
Report
I have been a motorcycle loan with these guys. Saw they TRIPLE charged my loan to my debit card in one month (Yes I had more than enough funds to cover all three Withdrawals). trued contacting them about this issue for about three months. I could only get in contact with an at home representative all of them assured me I'd receive a call back from "loan servicing" the next business day. I never received a call. Fast forward three months later in January 2022. due to my frustrations, I emailed saying my lawyer would be contacting them as a result of this issue. Finally I get a call
Jen L.
Jan 03, 2022
Report
Jessica B.
Oct 08, 2021
Report
If I could give 0 stars I would. We tried to close our account, a week later it still wasn't closed and I made an error, which would have been no big deal had the bank actually closed our account in a timely manner. They did not. Account is still open 3 weeks later. And they are impossible to get ahold of. Go elsewhere. This bank is literally the worst.
Greg C.
Oct 08, 2021
Report
Randell K.
Jul 03, 2021
Report
I got a rude letter telling me i had several bounced items in recent months
I had 1 issue in 8 months and it was reversed so 0 and to get a letter like that was insulting I wrote to Peter Rice who sent it and the president of workers credit union
I closed my accounts due to this as well
Plus I had a fraudulent charge on my card within 24 hours of opening account so never really trusted their security so only keep 25 or less in there
Probably why I got an insulting letter too little money get rid of them they are only nucences Peter Rice must of thought before signing the letter and mailing
I
I had 1 issue in 8 months and it was reversed so 0 and to get a letter like that was insulting I wrote to Peter Rice who sent it and the president of workers credit union
I closed my accounts due to this as well
Plus I had a fraudulent charge on my card within 24 hours of opening account so never really trusted their security so only keep 25 or less in there
Probably why I got an insulting letter too little money get rid of them they are only nucences Peter Rice must of thought before signing the letter and mailing
I
Wendy C.
May 08, 2021
Report
Steve H.
Mar 15, 2021
Report
This bank has never let me down before. But now you can't even get a hold of anybody to talk to. I called the main number a bunch of times today with no answer. I don't know who can stay on the phone on hold for over 30 minutes. So I went to my branch Chelmsford branch. And nobody was there so I figured they were at lunch and waited an hour and still nobody showed up no sign on the door or anything. Even the armored car guy who showed up did not know why the branch was closed. I hope this isn't the path that this credit Union is going on now. They definitely need to fix the phone
Ben H.
Feb 10, 2021
Report
Judy T.
Oct 21, 2020
Report
Had an RV loan for over 100K opened in 2016. Because of the pandemic we decided to sell the RV....sold in 3 days but could not get the payoff amount for the buyer. Took two weeks of being on hold, emailing and sending paperwork. The company that sold our RV said that in the 30 years they have dealt with RV sales and banks they have never encountered this much trouble....ever.
Now we had a small savings account tied to this loan which I have been trying to close out for a month now. I've talked to customer service three times (after long periods on hold), tried closing it on line and
Now we had a small savings account tied to this loan which I have been trying to close out for a month now. I've talked to customer service three times (after long periods on hold), tried closing it on line and
A. Google User
Jun 05, 2020
Report
I’m right in the workers credit Union in Hudson one star because I want to do an auto loan there and they didn’t do very well by me I bought a vehicle offer family member and when they put the loan through they didn’t give me enough money for taxes title and everything else the person I was dealing with was trying to blame my insurance agent and everybody else but himself finally called the corporate office and I got another person on the line that actually knows how to do auto loans my suggestion is if you’re going to do auto loan don’t go into a branch called the corporate office and
Jon B.
Jun 01, 2020
Report
Absolute nightmare to deal with this business. My first time paying my first bill for my motorcycle loan took my 2 hours of holding on the phone and disconnected 4 times. One time I was told I can do it online to only find out after 20 minutes on signing up that I can't pay online unless I open a checking account with them. They also force open a savings account with them in you're name when you open a motorcycle loan. National powersports in NH should be disgusted with themselves for working with these people.
James L.
Nov 04, 2019
Report
As of this writing I have been a member for 17 years. I hope to give some constructive and friendly comments. Workers credit union is a great establishment. However; They were much better as far as attentiveness and being attuned your situation about a decade ago. As can be expected, they grew larger and many more customers, it feels more like a major institution now. When Inquiring about loans or other servicing, there is no longer a follow up or courtesy call the way it has been in days past. Also, many of the senior bankers I knew of are no longer there. It definitely doesn't feel like
Anton M.
Oct 30, 2019
Report
Do not do business with Workers Credit Union!
I've had Auto loan with Workers for 2 years. And really liked them untill TODAY!
Had my credit checked today - figured out I have 3!!!! 30 day late payments for my Nissan!!!!
Update, issue resolved
Spoke to customer service representative, who told me I was late only once in his system for 2 Days which should be grace period anyway! He had no clue why I have 3 late payments on my report, and to fix it I need to call Credit berau and file a dispute.
That is your mistake guys and you need to fix it.
I need this to be resolved!!!
I've had Auto loan with Workers for 2 years. And really liked them untill TODAY!
Had my credit checked today - figured out I have 3!!!! 30 day late payments for my Nissan!!!!
Update, issue resolved
Spoke to customer service representative, who told me I was late only once in his system for 2 Days which should be grace period anyway! He had no clue why I have 3 late payments on my report, and to fix it I need to call Credit berau and file a dispute.
That is your mistake guys and you need to fix it.
I need this to be resolved!!!
Julian W.
Aug 16, 2018
Report
