Mount Loretto Nursing Home

I'm the 3rd Floor RN Unit Manager, Ive been a RN for 15 years and I've worked in LTC for 25 years. No lie, hands down this is the best facility I've ever worked at. My co workers are phenomenal and since the day I started back in September I've felt valued and felt like family. Management has gone out of their way to ensure I have everything I need to do my job and to help me do my job the very best that I can given the current COVID conditions. Just about every single person i have had the pleasure to work with here has shown these residents nothing but love and compassion even when the days get

My friend was in this facility for a short time, what I observed was very disturbing.. The facilty claims understaffing is the reason for the overwhelming neglect of the patients. If understaffing is the cause and reason for this, then this facility should not be operating at full capacity.. All I can say is if you have any love and compassion for the elderly. Please..DO NOT PUT YOU LOVED ONE IN THIS FACILTY!!

My Mother has been there since September 14th and my sisters and I have nothing but good things to say!! My Mother has been well taken care of and her rehab has been fantastic!!! She walks(with her walker) better than she ever has!! The Staff has been very caring and helpful and she really likes them. I would highly recommend Capstone Center Rehabilitation.

My mom was there at the end of May 2021 do keep in mind it was for less then 48 hours and during COVID-19 time. But this is the big reason why they get this high as well. We could not see my mom yet and she was in bad shape but the time my dad talked to her we knew something was wrong so I called the nurse they kept a good eye on her that night next thing I know she is of to St. Mary's and has what she had when she left the last hospital she came from. So I was so happy that they stayed on top of things.

Bad they need to be retrained on what a health care proxy is.. there allowing a sibling to determine who can visit we been giving her clothes and food and flowers they take them then tell us she will get it after 3days weeks go by we call and they tell us her health care proxy said don’t give her anything. Worse place ever.. so call has dementia but she is well of swear of the situation.. JESSY HER DAUGHTER NEED HELP WHO WOULD WANT THEY MOTHER TO SUFFER.. THEY NEED MORE PEOPLE THATS SPEAK DIFFERENT LANGUAGE

Worst place for anyone to be in.short staffed, nurses don't know anything almost overdosed my dad on insulin he had to refuse and tell them to leave. They have no idea how to take care of diabetic patients. If you want to die stay here.

Terrible place. they dont return phone calls at all. my father was verbally abused in the short time he was there. there are some good people working here, but the vast majority are terrible people from top to bottom. not HEROES

Staff members were very slow to get to the patience needs at first.
In days to follow staff were updated on my grandfather's needs, and very helpful. Therapy sessions were pretty laid back. Food was average, resident's room windows were cold and drafty.

My grandfather stayed there briefly after a series lf health setbacks. The staff were attentive to his needs, and he got along with them very well. My grandfather had no complaints with the care, and the staff was always very pleasant and approachable.

We needed to get my Grandmother into a Nursing Home ASAP. Capstone was great at taking her in (as it was the only available bed). That's where the positive energy stopped. She was barely taken care of for the 4 months she was there. Each week her clothes and personal property went missing. We even took her clothing home to wash in hopes it would help but they still vanished. Teeth were gone as well..and never replaced. She lost alot of weight because they are in such a hurry to serve food that she wasn't assisted in eating. Also, she wasn't groomed well. Her hair was always greasy and if the person