The Rug Works is a superior rug, carpet and upholstery cleaning and maintenance company, based in Marin, specializing in commercial and residential restoration. We also specialize in the cleaning of fine natural textiles, right on site, using our specially designed all natural solution! We clean and restore cars, boats, RVs, airplanes, homes, small and large businesses.
We also clean wall fabrics, sisal and other reed textiles. Family owned and operated, we here at The Rug Works elevate our standards far above that of the general industry by always seeking to exceed the expectations of our clients. The Rug Works has maintained an excellent reputation in the Bay Area for over 30 years, and we are dedicated to providing personalized customer service to each and every one of our clients!
We also clean wall fabrics, sisal and other reed textiles. Family owned and operated, we here at The Rug Works elevate our standards far above that of the general industry by always seeking to exceed the expectations of our clients. The Rug Works has maintained an excellent reputation in the Bay Area for over 30 years, and we are dedicated to providing personalized customer service to each and every one of our clients!
Reviews (9)
Rose H.
Jan 10, 2018
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Best carpet cleaning and superb customer service. Highly recommend Donna and her crew for ALL your carpet cleaning needs. You won't be disappointed. Very knowledgeable and explains everything in great detail. Exceeds expectations and our carpet is so clean and soft without all the toxic chemicals. Highly recommend The Rug Works!
Julie F.
Aug 08, 2017
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The Rug Works delivered truly one of the best customer service experiences I've had in many years. Donna and all the people at the Rug Works are just amazing. They gave a very reasonable price on a big job and did not disappoint. Her people were able to lift and remove stains we'd had for many years and brought all our carpets back to near new condition. Furthermore, as noted in some other reviews -- Donna offers to be called day or night to help with rug emergencies. She has spent so much time with me on the phone, coaching me how to get out the stains in our rugs in a pinch. She even
William C.
Dec 29, 2014
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Gary F.
Dec 10, 2014
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We use Rugworks for our office carpet cleaning and they do a great job. Donna is very quick to respond to our phone calls, and she tries very hard to accommodate our scheduling needs. My boss can be difficult at times, and Donna has always retained equanimity in dealing with her, so the client who complained about Donna here must be a real piece of work.
E. C.
Aug 12, 2014
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The owner Donna is a nightmare - we've used this company for several years but are giving up. There is some sort of issue every single time we have hired them and it is simply no longer worth the headache to deal with them - especially Donna and her tendency to chew out her clients.
Should Donna's brother Matthew go into business on his own I'd hire him in a minute! He does great work and really cares. But I'll say that the brother/sister dynamic seems to add to their drama and issues as their stories as to who has done what wrong seems to go in a confusing circle of blame
Should Donna's brother Matthew go into business on his own I'd hire him in a minute! He does great work and really cares. But I'll say that the brother/sister dynamic seems to add to their drama and issues as their stories as to who has done what wrong seems to go in a confusing circle of blame
Sarah P.
May 20, 2013
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The Rug Works offer outstanding value for a very high quality of service. Their hard-working crew carefully vacuum the entire carpet surface, paying special attention to the baseboards, before they steam the carpet with non-toxic cleaner. Pricing is based realistically on the square footage being cleaned. The crew measures the cleaning area and tells you a cost prior to doing the cleaning. I measured our carpets myself and gave Donna those dimensions. Her crew came up with the same figures, so the estimate and the final bill were the same. I believe in supporting local businesses. You can&apos
Susan B.
Jun 21, 2012
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I also have been a continuing customer of the Rug Works since 2006 and have been nothing but pleased. They are VERY careful and courteous in our home, they have done amazing things.....Donna is the best at customer service...she calls to remind you of your apt, gives a window that her crew MAKES, calls for follow-up - and best of all - sends someone back if you are not totally satisfied. This only happened to me with one difficult spot on our carpet...but they did a great job! I also can not believe the negative review...just couldn't happen with this company. Donna, Matthew and Gil have
Helaine M.
Mar 12, 2012
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I have been a returning customer of The Rug Works for many years. From the first phone call with Donna, the owner, I knew I was dealing with a very professional and conscientious company. I found her to be friendly and very helpful. I have had both Gil and Mathew in my home and I am amazed at what stains they can get out. They bend over backwards to help but never did I get the feeling they were trying to sell up. It's hard to believe the comment of 1/23/10 - in fact it sounds like a competitor because by experience has consistently been of excellent work, customer service, friendliness
Gary R.
Nov 23, 2010
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