It's All About The Service! Feel empowered and part of the exclusive family when you go see Ron Erickson! Ron Erickson, owner and operator of Exclusive Motors, began his career in 1980 as a service tech at local Mercedes dealers. He saw enough unnecessary inflation of pricing, lack of dedication to the job, and the need for additional customer service.
Hence, in 1988 he opened his own independent service facility - Exclusive Motors. Ron cares truly about his customers and his 33 year outstanding reputation is a testimony to his commitment to service. He personally inspects every vehicle that comes in, whether for one of his value-priced maintenance service packages or for a repair.
Hence, in 1988 he opened his own independent service facility - Exclusive Motors. Ron cares truly about his customers and his 33 year outstanding reputation is a testimony to his commitment to service. He personally inspects every vehicle that comes in, whether for one of his value-priced maintenance service packages or for a repair.
Services
Our shop is managed and run like a dealership. Ron felt that the consumer should be able to get faster and more professional service than a dealership and for less money. To make sure we get your repairs done in a timely fashion, we carry all of the state of the art equipment. This way you always know the best possible job is being done on your car.
Reviews (25)
Patt Khalili
Jul 14, 2021
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Positive: Professionalism, Punctuality, Quality, Value
This is the most knowledgeable, courteous, experienced and professional shop I have ever used, and I've been going there for over 15 years. I have never been let down, and they are totally honest, always showing integrity and creativity. I will always recommend them!
Services: Air & Cabin Filter, Brakes, Electrical, Battery, Transmission, A/c installation & repair, Exhaust, Electrical repair, Check engine light diagnostic, General repairs & maintenance, Engine repair, Tuning, Steering/Suspension, Air conditioning, Oil change
This is the most knowledgeable, courteous, experienced and professional shop I have ever used, and I've been going there for over 15 years. I have never been let down, and they are totally honest, always showing integrity and creativity. I will always recommend them!
Services: Air & Cabin Filter, Brakes, Electrical, Battery, Transmission, A/c installation & repair, Exhaust, Electrical repair, Check engine light diagnostic, General repairs & maintenance, Engine repair, Tuning, Steering/Suspension, Air conditioning, Oil change
Anne H.
Feb 12, 2021
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...Took my car in for a slight rattle on the drivers side rear
Ron said it was the catalytic convertor which I accepted, I was a 30 year customer and trusted him even although I didn't see him test drive the car!
The next day I went online to find out the signs are of this.....loud noise when turning on engine due to INTERIOR disintegration , getting worse over time, no loud noise and the rattle had come and gone over several weeks and everyone who heard it said something loose, engine light which was working hadn't come on and I had passed the smog test 3 weeks prior
I went to talk to
Ron said it was the catalytic convertor which I accepted, I was a 30 year customer and trusted him even although I didn't see him test drive the car!
The next day I went online to find out the signs are of this.....loud noise when turning on engine due to INTERIOR disintegration , getting worse over time, no loud noise and the rattle had come and gone over several weeks and everyone who heard it said something loose, engine light which was working hadn't come on and I had passed the smog test 3 weeks prior
I went to talk to
Deepak M.
Jan 15, 2021
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These guys are the best. They are honest and fair in price. I had my car at another location for 4 months and these guys were able to fix the car in a week. Before I took my car here I used to take it to the dealer and they would tell me I needed my transmission serviced and when I brought it here they were honest and told me the type of oil I had and it did not need to be serviced yet. If you own a Mercedes don't look anywhere else just go here.
Frankie V.
Jul 15, 2020
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First I want to note that Exclusive motors was recommended by Haydon Bros just down the street. I took my Mercedes here to have a leak fixed. The quick visual diagnoses given to me was that the injector pump seals needed to be replaced. After picking up the car I got home and noticed it was still leaking and still wet underneath. I was told that the technician working on the car did not follow the proper procedures that Exclusive Motors has in place which was that the wet areas should have been cleaned. From my basic knowledge of mechanics everything should have been cleaned before to be able to
DanandBecki T.
Dec 03, 2019
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Cannot even put into words how stellar this business is. They truly think of their customers first and put their all into successful repair! My Mom's older Benz had a tricky issue - and Ron worked & worked at it (without doing unnecessary repairs) until all was working as it should! They assisted with the back and forth of the car and my Mom is able to maintain her independence with the familiar car that she loves!. Thank you Ron & Shelly from the bottom of my heart! We have never met but you have my sincere thanks. Truly - an honorable family business!
Cynthia Ellis
Nov 14, 2019
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Ron and his team are awesome! They provide terrific service (loaner cars available) at prices far below the dealerships. QUALITY IS THE SAME!!! My car presented with a very mysterious problem (engine code not seen before) and he took the time to get to the bottom of it. I really appreciate the technical know how and personable professional service. THANK YOU!!!
Daniel Kordik
Oct 13, 2019
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Just bought my 2nd Mercedes from John & Ron at Exclusive and that's two in one year! Prior to that, they serviced my 2002 LS 430 till it hit 250K miles. Its hard to put into words how great these guys are, in sales they WILL get you the best deal with the best possible rate and their cars are perfect. Its always best to buy one that THEY serviced so you know its been well loved by true professionals. In servicing vehicles, they are number one! I've given their names to others and now, they will go no where else. Don't bother with the rest, these guys are THE BEST!
Thanks!
Thanks!
Nathan O.
May 24, 2019
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For you Mercedes (W211) Owners out there read this. One of the most common problems that occur with this series is the display of the "SOS Tele-Aide" (analog) Malfunction Light that appears every time you turn on the ignition. The reason for this could be one of many things but the main reason is because once everything turned digital from analog the MBZ computer thinks it is a malfunction and this light goes on. Quite irritating but it really does not really represent any malfunction at all. In fact in order to turn it off all you have to do is press the upper arrow on the steering wheel
Daniel K.
Feb 12, 2019
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Its too bad I can ONLY give them 5 stars, there should be a higher realm when it comes to the service you get from Exclusive. To put it simple, there is Exclusive, Ron & John and then there is everyone else!!
I am 63 and have been going here for years for the repairs on my Lexus LS and it was time to trade the old girl in. In the past, I've always dealt with Ron. This time, since it was a purchase, I had the extreme pleasure, the honor of dealing with John. With all of my many car purchases in the past, both used and new, this was the easiest the fastest most straightforward vehicle purchase
I am 63 and have been going here for years for the repairs on my Lexus LS and it was time to trade the old girl in. In the past, I've always dealt with Ron. This time, since it was a purchase, I had the extreme pleasure, the honor of dealing with John. With all of my many car purchases in the past, both used and new, this was the easiest the fastest most straightforward vehicle purchase
Darren O.
Dec 29, 2018
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As a first time customer, I was very impressed with the customer service I received. I dropped my E350 off to have some lights replaced. When I returned to pick up my car the owner shook my hand and said I was ready to go. He didn't even charge me! That's the way to ensure you get a return customer! I'll definitely return when I need work done on my car!
Barbi Grom
Oct 21, 2018
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This was my first time taking in my Mercedes 2004 E320 after trying unsuccessfully to have my car diagnosed and fixed regarding an annoying lurching forward when coasting and an intermittent stalling out that no one had been able to correct until now :) Third mechanic was the charm -- Ron was thorough in explaining what was going on and nailed it first time which corrected the problem. Great service and very happy with the end result!
Dariush L.
Oct 12, 2018
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Marie U.
Jul 24, 2018
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M. J.
Jul 06, 2018
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A/C trouble. And, of course, it was the hottest day of the year. Though the shop was super busy after the 4th of July, they found a way to fit me in. Brought car in. Problem quickly/properly diagnosed. Repair made. Problem solved. Car was then ready for me to pick up --- ahead of schedule.
Excellent work. Great customer service. When you need reliable Mercedes work - look no further!
Excellent work. Great customer service. When you need reliable Mercedes work - look no further!
Lewis A.
Jun 29, 2018
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After working on our car twice and through a failure to communicate within exclusive motor's office we went through a waste of time and " a twilight zone moment " ending in not solving the main problem... My wife picked up the car and found out they had damaged / broken the drivers side door. They refuse to be held responsible / fix their damage done to our car... We're by no means through with this issue ...
Justine Davis
Feb 03, 2018
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I have been taking my car to Exclusive Motors around 7 years now and I would never consider going anywhere else. Even now that I live in Pasadena I make that trek to ensure I am going to Ron!! It's hard to finding someone you can trust, especially with how expensive vehicle upkeep can be. Ron always takes the time to explain what's going on with my car... I ask a lot of questions and he's very patient with me. His wife Shelly is also very sweet, I love catching up with her when I visit the shop. I would recommend taking your car to Exclusive Motors to everyone. Everyone that works there is kind
Ronald Hoffer
Sep 26, 2017
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I began having my cars serviced and maintained by Exclusive Motors in 2006, when I purchased a Mercedes E-320 from their affiliated sales area. They now care for our newer E-350 and GLE-350 as well.
Ron Erickson, the owner of Exclusive Motors, has always treated both my wife and me fairly and honestly. Ron and his staff know Mercedes cars in and out, and have the diagnostic equipment that few if any independent Mercedes repair shops have. I have every confidence Exclusive will only recommend repairs and servicing that is required, and have never questioned me if I chose to defer a service cycle
Ron Erickson, the owner of Exclusive Motors, has always treated both my wife and me fairly and honestly. Ron and his staff know Mercedes cars in and out, and have the diagnostic equipment that few if any independent Mercedes repair shops have. I have every confidence Exclusive will only recommend repairs and servicing that is required, and have never questioned me if I chose to defer a service cycle
Robin N.
May 10, 2017
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Robert C.
Sep 02, 2016
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Drummin C.
May 17, 2016
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I bought my last two Mercedes Benz vehicles from Exclusive Motors John M. I've had them also serviced here for the last decade. Top notch in both areas. Not pushy at all. Very fair prices compared to other shops. Definatley less expensive than dealers. Ron, Shelli, John and the entire crew over there at Exclusive Motors are fantastic. Customer service is suffering all over the place, but these people made me believe it still exists. Thanks again for the continued great service Ron and John.
Jimmy and Diana Cleveland
Jimmy and Diana Cleveland
Tank Freeman
Dec 23, 2015
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We started with Exclusive as a recommendation from a friend. We have three Mercedes ranging from a 2001 to a 2013. We used the "first time" coupon on their website and tested out the service. That was 8 years ago and we still use Ron and the team for all repairs. I will call Ron about repairs even if the car is out of state and requires immediate service by another shop. I also purchased a pre-owned from Exclusive because I knew I could rely on the car being safe and checked out completely. We have had zero issues or concerns. The prices are reasonable and seem to be lower than local dealer service
Michael B.
Nov 25, 2015
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Mark Orlich
Nov 20, 2015
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We are new to the area so were hesitant about trying out a new mechanic for our Mercedes. I'm glad to report that Ron and Exclusive Motors have taken good care of us so far. They are honest and dependable, they deliver the work as promised at the rate that was discussed. Ron even gave us information on a Mercedes recall that will probably save us a lot of money.
John B.
Oct 25, 2014
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C R I M I N A L S C R O O K S C H E A TS
I wouldn't trust these guys to fix a shovel!
They sold my girlfriend a "restored" Volkswagen. Turn signals don't work, taillights don't work, brake lights don't work, fuel gauge doesn't work, clutch slips, wipers are broken, odometer is disconnected, and according to the local Volkswagen shop the "restored" engine probably hasn't ever been restored ... ever!
I wouldn't trust these guys to fix a shovel!
They sold my girlfriend a "restored" Volkswagen. Turn signals don't work, taillights don't work, brake lights don't work, fuel gauge doesn't work, clutch slips, wipers are broken, odometer is disconnected, and according to the local Volkswagen shop the "restored" engine probably hasn't ever been restored ... ever!
Sjgersh
Nov 18, 2013
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Ron has taken care of all of my Mercedes for over 20 years. You will never find anyone in the automotive business that is more knowledgeable than Ron. The real bonus is that he truly cares that you get the best deal to repair your car....and he goes out of his way to insure it.
If you are still frequenting your local dealer, you are being overcharged and possibly paying for unnecessary repairs. I took my car into the dealer for a "free" oil change and they found almost $2000 in repairs that Ron quickly diagnosed as unnecessary.
I rarely recommend anyone but I do recommend Exclusive 100%. Why
If you are still frequenting your local dealer, you are being overcharged and possibly paying for unnecessary repairs. I took my car into the dealer for a "free" oil change and they found almost $2000 in repairs that Ron quickly diagnosed as unnecessary.
I rarely recommend anyone but I do recommend Exclusive 100%. Why
