Rosen Management Services was established in 1980 as a full service professional property management company. Our company focuses on properties in Chicago and the North and Northwest suburbs. Our extensive experience ranges from newly formed to well-established Associations. Our portfolio includes condominiums, new construction, conversions, town homes, lofts, homeowner associations, Co-Ops, and more.
Our mission is to facilitate the best services for the properties we manage at the most reasonable cost and to provide personal service to our residents. This philosophy has benefited each of our clients throughout our history.
Our mission is to facilitate the best services for the properties we manage at the most reasonable cost and to provide personal service to our residents. This philosophy has benefited each of our clients throughout our history.
Services
Rosen Management Services provides each Association and every owner with the most comprehensive professional property management services available. Every task will be handled in a professional manner to fulfill the needs and goals of your Association. You can be assured that we will provide you with the same excellent standard of service that we have consistently delivered to our clients since our inception.
Our management services are comprehensive and innovative. Specific services can be expanded, contracted, or otherwise altered so that the management system put into effect can be tailor-made for your property. We always present the Board with multiple proposals and look for creative ways to address issues.
Each Association is assigned a Property Manager (PM) and an Assistant Property Manager (APM) who work in tandem to provide your Association with the best possible care and attention. Our PMs are both in the office and out in the field regularly to inspect and supervise projects. They are in contact with the APM who is in the office to handle calls and emails.
Randy Rosen, President, began his career in property management in 1973. In 1980, he founded Rosen Management Services. He obtained the prestigious Certified Property Manager (CPM) designation issued by the Institute of Real Estate Management (IREM).
His experience as a real estate management executive and consultant includes managing condominiums, home owner associations, residential properties, government-subsidized housing and commercial properties.Mr. Rosen served the Chicago Chapter of IREM as its President and was awarded the Chapter's most prestigious award "Manager of the Year."
His experience as a real estate management executive and consultant includes managing condominiums, home owner associations, residential properties, government-subsidized housing and commercial properties.Mr. Rosen served the Chicago Chapter of IREM as its President and was awarded the Chapter's most prestigious award "Manager of the Year."
We provide full administrative support for the daily operation of our community Associations through our prompt attention to your needs and stellar customer service. Recommendation and implementation of policies, rules and regulations for proper management and operation of properties. Provides and recommends alternatives to conventional utility costs through gas and electric brokers to save you money.
Reviews (20)
Jj
Jan 29, 2022
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Critical:Â Quality
I remember when Joe Touchstone took my application fee but I was later denied without a valid explanation, No prior evictions, Federal job, and credit score well over 700. In my opinion I was scammed. With the couch, surround sounds, and other miscellaneous items left in the unit should’ve been a red flag 🚩
I remember when Joe Touchstone took my application fee but I was later denied without a valid explanation, No prior evictions, Federal job, and credit score well over 700. In my opinion I was scammed. With the couch, surround sounds, and other miscellaneous items left in the unit should’ve been a red flag 🚩
Sergio Perez
Dec 19, 2021
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Definitely run by a lazy group of Zionist, Will never refuse your assessment payment but when it’s their turn to actually sit down and work they’re nowhere to be found or say they cannot look into the matter. There’s been a crazy klepto lady in my building for years and they refuse to at the very least look at the cameras that they have in the lobby.
Antonio Montufar
Dec 13, 2021
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Larry april just increase the assesments of my mother plus a extra fee of 95.23 ,reason? no idea,she is a old lady 70 years old ,sick, in disability and try to force her to pay.thats the reason our seniors start loosing their properties. I contact the office to resolve this problem and there is no email ,no contact number.
John Burns
Dec 12, 2021
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Zak Jacobson
Nov 20, 2021
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I've had experience with Rosen Management on two separate occasions, 10 years apart. The company is still as lousy as it was 10 years ago. I have been trying for months to get a response by email & phone from the property manager assigned to my building. She doesn't reply to email, she has her assistant answer the phone when I call, or just doesn't answer. The owner of the company, Randy Rosen, doesn't respond to phone calls either.
They have also overseen, and recommended, pretty significant (30%+) increase in monthly assessments. Their fees are not worth the value they provide. Find a different
They have also overseen, and recommended, pretty significant (30%+) increase in monthly assessments. Their fees are not worth the value they provide. Find a different
Soo L.
Jul 14, 2021
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Contrary to the negative reviews, what many folks do not understand it's hard to tend to every person's needs. Rosen Management has been absolutely terrific with maintenance issues such as lawn care, tree trimming, window washing, tuck pointing, snow removal etc..
I get it that sometimes they can be slow to respond but consider the fact they got hundreds of people calling daily it can be tough to get to everyone. Yes there has been times it has taken a few follow up calls but Gina and Linda has been terrific.
Rosen Management is definitely reputable and very pleased.to.have them
I get it that sometimes they can be slow to respond but consider the fact they got hundreds of people calling daily it can be tough to get to everyone. Yes there has been times it has taken a few follow up calls but Gina and Linda has been terrific.
Rosen Management is definitely reputable and very pleased.to.have them
Kid Genius Chicago
Jun 03, 2021
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This is the worst management you can come across. In case you need official documents, you will wait to get an answer from them, and if you do, they will be incomplete and if you ask for supplements, they will ignore you at best, and they usually behave insolently and unprofessionally as if asking private questions. If I could give 0 stars I would give. DON'T GO IN THE BUILDING IF THEY ARE MANAGEMENT !!!!!!
Mike Polak
Feb 22, 2021
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2 1/2 stars maybe 3. Not a complete fail. Stars based on the fact that eventually it will get done but, I never feel completely at ease that we are getting the best price. If you like the feeling that you are being ignored or that you are somehow being taken, you’ve picked the right company. I’d say it’s more the property manager we got. Rather than getting ahead of potential problems and showing initiative, I constantly feel like you are asking them a favor to do their job and to manage the property properly.
At the end of the day, things will get done, eventually. But, at what price. My
At the end of the day, things will get done, eventually. But, at what price. My
Trish P.
Oct 15, 2020
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Condescending, non-responsive, poor communication and just rude. E-mails are not returned. They act as if they are doing residents a favor and appear to miss the concept that they are employed by the condo association. Instead of addressing an issue, they are more likely to tell the resident to get quotes for the work or to "prove" that there is a problem.
Scott T.
Oct 16, 2019
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Mark Choi
Aug 03, 2019
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I have dealt with many property management offices but Rosen Management is the worst.I left many messages and also spoke to Larry whom is the property manager at 8712 Skokie Boulevard, Skokie, IL and also left messages to Larry's boss Randy Rosen but resolutions on issue my mother is hving in her condo unit. My mother is 86 years old and problem she is having is water leak in her bathroom ceiling from the above unit. I have spoke with Larry many times and he kept saying we will have contractor come out this week or will say next week to fix it. However no contractor yet and her bathroom smell like
Carleigh Blanchard
Dec 07, 2018
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So far so good - I purchased a unit recently and everything is going well so far. I saw many negative reviews and wanted to make sure I left my positive opinion. I've been working with Andrea who has been very kind and professional with me. I haven't run into any issues as of yet. I will comeback and updated if needed in the future.
V. R.
May 30, 2018
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Worst property management company I've had the unfortunate luck of working with but we thankfully did not renew their contract. Good riddance! Their staff is lazy and lack any semblance of customer service, save for one young lady who joined in the last year. I hope they don't taint and jade her to be like everyone else at this so called company.
Six months after we hired them I called to ask a question and the property manager complained that she had a box of information from the previous property management company that she hadn't gone through yet... it's your job!
I have
Six months after we hired them I called to ask a question and the property manager complained that she had a box of information from the previous property management company that she hadn't gone through yet... it's your job!
I have
Maria S.
Dec 07, 2017
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I've had the WORST experience in my short time working with Rosen Management. I find Mike to be condescending, short tempered, non-responsive, and extremely rude. In speaking to multiple people within my complex, I find that my take on his work ethics isn't exclusive to me.
I've witnessed unprofessional behavior by Rosen hired vendor first hand, Ive witnessed contractors explaining to Mike from Rosen, that the work was incomplete, Mike refused to take this information to heart and refuses to respond to my abs other home owners requests to get more information.
As others have said
I've witnessed unprofessional behavior by Rosen hired vendor first hand, Ive witnessed contractors explaining to Mike from Rosen, that the work was incomplete, Mike refused to take this information to heart and refuses to respond to my abs other home owners requests to get more information.
As others have said
Susie Q.
Nov 05, 2016
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Adrock H.
Aug 25, 2016
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Update: 8/19/16 - I have left several voice mails with you Randy per your comment. You knew this was coming. You have avoided my calls, you attempted to bribe me to make issues go away. This dirty laundry is now public. I will be filing this report with the BBB as well, thanks for mentioning that so I remember. Your unethical business practices and lack of transparency knows no bounds. Your comment about being accredited with the BBB is also another false claim, anyone on here can check, did you think I wouldn't? It says you're not accredited: bbb.org/chicago/business...
Kate A.
Jul 08, 2016
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While every human I've interacted with at RMS has been nothing but kind, polite, and helpful, I would never recommend renting an apartment from this company.
My roommate and I signed an agreement authorizing automatic withdrawals from our accounts for rent. Well, apparently that signed authorization means nothing to them, because they managed to 'accidentally' charge ALL of the rent to my account one month (I only authorized them to take half).
Most egregiously, THEY CHARGED ME FOR RENT AFTER MY LEASE TERM WAS UP!! Our lease ended June 30th and they just decided to take $850
My roommate and I signed an agreement authorizing automatic withdrawals from our accounts for rent. Well, apparently that signed authorization means nothing to them, because they managed to 'accidentally' charge ALL of the rent to my account one month (I only authorized them to take half).
Most egregiously, THEY CHARGED ME FOR RENT AFTER MY LEASE TERM WAS UP!! Our lease ended June 30th and they just decided to take $850
Mirko P.
Mar 05, 2016
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Unfriendly website,archaic way to pay bills online has to be upgraded for customer convenience.On the top of that RMS charge you a convenience fee for payment online. But,on the very end that is in the line with the service they provide. I will appreciate any effort from the Owner and Management to improve the service as the Owner promised years ago.
Alicia K.
Jul 26, 2015
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I was a little worried moving into a place run by a management company with such low stars...but it seems like every management company in the city has similar ratings!
So far I have had a great experience with Rosen, after a few bumps in the road during the buying process. My rep, Christine, (although not warm and fuzzy) is prompt and helpful and especially responsive to emails. If she can't answer my question, she passes it on to the person who can instead of just giving me another number to call myself. Also, I know our assessments are a bit high but the vintage buildling (1930s) and
So far I have had a great experience with Rosen, after a few bumps in the road during the buying process. My rep, Christine, (although not warm and fuzzy) is prompt and helpful and especially responsive to emails. If she can't answer my question, she passes it on to the person who can instead of just giving me another number to call myself. Also, I know our assessments are a bit high but the vintage buildling (1930s) and
Izabela S.
Sep 23, 2014
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DO NOT HIRE THIS COMPANY!!!!
We hired them for a year and they promised us the world. When we first met with Mr. Rosen he assured us that he will help us with our gas because it was always really expensive. He said they work with a different company and that they could save us money. Six months into their contract we found out they have not been paying our gas bill and our balance was over $20K. We did a special assessment just to cover the gas bill, gave them a notice that we will not be renewing our contract with them. I just found out that the gas company is about to turn our gas off and
We hired them for a year and they promised us the world. When we first met with Mr. Rosen he assured us that he will help us with our gas because it was always really expensive. He said they work with a different company and that they could save us money. Six months into their contract we found out they have not been paying our gas bill and our balance was over $20K. We did a special assessment just to cover the gas bill, gave them a notice that we will not be renewing our contract with them. I just found out that the gas company is about to turn our gas off and
