During the process of hiring a property management company for our condo building in Chicago, it dawned on us - this business is ripe for innovation. It was all mom and pop. Which has its place. But we, and our other owners, expected more. A company was born. As we continued our growth it became obvious that relying on "vendors" to provide the services, quality and customer experience we expected was always going to be a battle.
So we decided to build those abilities from the ground up. We started small but 360PROS include handyman, plumbing, painting, heating & air, fire safety, exterminating and more. We have more control and accountability and are able to offer added value to our clients as a result. We still work with many talented providers, but we are very proud of our PROS team.
So we decided to build those abilities from the ground up. We started small but 360PROS include handyman, plumbing, painting, heating & air, fire safety, exterminating and more. We have more control and accountability and are able to offer added value to our clients as a result. We still work with many talented providers, but we are very proud of our PROS team.
Services
Low flat fee, team approach built for speed, access to our entire suite of services and support. Running an association is a thankless job. Leave it to us to keep things running smoothly. We'll follow up and follow through whether it's a big project or a simple task. It's our goal to provide a worry-free solution that ensures long term health and stability.
Managing rental properties can be a difficult terrain to navigate. One wrong decision can be the difference between spending money and making money. Successful management requires strategy, plentiful and diverse resources, comprehensive knowledge of codes and regulations, and strong conflict resolution skills.
From routine scheduled maintenance to large capital projects our team of talented tradespeople are ready to help. Coordinators help guide you in planning for annual or seasonal care so the important stuff is on auto-pilot. And, we're here 24hrs, with rapid response, for late night leaks. We're also here to, once and for all, fix that squeaky door!
Reviews (28)
Allison Izadi
Feb 03, 2022
Report
I've been really impressed working with Krista Benni! Her professionalism, responsiveness and expertise has been a breath of fresh air. We needed information quickly and Krista was on it - she replied promptly, gave exact details, and was extremely pleasant to work with. I've had to come back to her multiple times with additional requests and questions, and it's always been the same great service. You have an all-star on your team!
Bryan J.
Feb 01, 2022
Report
Undiscovered Goods
Jan 30, 2022
Report
This review is specifically for Vernon. I’ve lived in Chicago for a long time & this is my first time that I’ve had the kindness and great professionalism from a property management company. He was understanding, thorough, and overall a great person to correspond with. I felt there was a trust and he took the time to keep following up to make sure that everything was taken care of properly. Vernon has been such a huge help and I can’t thank him enough for his support.
Danielle Leikam
Jan 20, 2022
Report
Victoria Holmen Peterson
Jan 18, 2022
Report
I am on the board of a small condo association. While we’ve had some very kind and friendly staff we’ve worked with at Westward360, overall their service has been less than desired. As a board member I’ve had to be incredibly proactive to reach out to Westward to make sure things get done, such as scheduling our annual homeowners meeting. It feels to me that part of the benefit of hiring a management company is they help manage the process. At this point it often feels like they are just a middleman in the process, with very little proactive effort, and that can slow us down.
It’s also
It’s also
Jack McGoorty
Jan 14, 2022
Report
Absolutely awful property management company. Surprise!
They do not do anything, you would think this was a government organizations at the pace they move. We have been waiting years for them to update the key fob system in the building. They conveniently stopped issuing keys for it a couple years back so if you lost the fob you just can't go anywhere in the building. Super Convenient!
They do not do anything, you would think this was a government organizations at the pace they move. We have been waiting years for them to update the key fob system in the building. They conveniently stopped issuing keys for it a couple years back so if you lost the fob you just can't go anywhere in the building. Super Convenient!
Mary L.
Jan 06, 2022
Report
So I called westward on Monday to let them know that the vestibule heater in the 35 tier wasn't functioning. There is plumbing that runs through there. I was told that the PM, Allesandro was "in a meeting" and would contact me by end of day. I completed the online form and was pigeon holed to their pre-filled options- had to check HVAC but wasn't able to further exactly explain what the deal was. Allesandro never called. I called yesterday and was given various excuses- Allesandro is in a meeting, Allesandro is on a call, Allesandro has a family emergency. Was told he would
Richard S.
Dec 31, 2021
Report
Where to begin... when i first looked at my apartment it was a mess but i was told the previous tenant had just moved out and i was assured if i took the place everything would be fixed and ready for move in. So after looking at a few other places I decided i liked that space, filled out the application and was approved. This was the beginning of the worst management company experience of my life. Then they sent the lease and told me i had 24 hours to review it sign it and pay them the first month and move in fees. So i did. Then a month later move in day finally arrives... i was told someone had
H. M.
Dec 21, 2021
Report
Vernon and his team (Edlin) have been very helpful in resolving issues pertaining to our building. They have been responsive during the couple occasions where I have called them and alerted them to building issues. In both cases it was a building safety issue and their quick response was integral in ensuring the safety of the residents in our building.
Noah Weisling
Dec 20, 2021
Report
Westward360 bought the building I rent in around 3 months ago. At first I was nervous because I honestly never trust a new rental company I don't know, but I was very surprised by Westward360. They fixed our issue faster than any other rental ever has. They are always willing to do us small favors. Again, very pleasantly surprised I would be saying that I'm happy they bought our building and lease.
Kelly Page
Dec 16, 2021
Report
I am a new unit owner at Greenview Sheridan. Since day one Mr. Vernon has been super helpful. He has gone above and beyond to answer my questions and address any issues I've encountered. He has kept me informed of any of the current and upcoming tasks going on with the building. He always directs me to the right resources whenever I call him. Mr. Vernon has been very helpful and responsive to any of my requests and has made me feel most welcomed and comfortable.
Mr. Vernon is a true delight and asset to this building. I can count on him to deliver. He also has a terrific sense of humor!
Mr. Vernon is a true delight and asset to this building. I can count on him to deliver. He also has a terrific sense of humor!
Pool House
Dec 16, 2021
Report
Westward360 never responds, so I write review here. If they are responsive, they wouldn't have many negative reviews.
I have an investment property in South Side. A few months ago, condo board approved Westward360 to replace bldg security locks/keys. Westward360 Property managers don't come to properties they manage (yes they still take fees though). Locksmith did not properly secure locks in glass door and locks were not properly replaced. I reported 2 months ago and westward360 did NOTHING. They don't even respond at all.
Now they lie to real estate agent that they responded to me and they
I have an investment property in South Side. A few months ago, condo board approved Westward360 to replace bldg security locks/keys. Westward360 Property managers don't come to properties they manage (yes they still take fees though). Locksmith did not properly secure locks in glass door and locks were not properly replaced. I reported 2 months ago and westward360 did NOTHING. They don't even respond at all.
Now they lie to real estate agent that they responded to me and they
Marjorie Moore
Dec 03, 2021
Report
Re: Vernon Roderick
I am an owner of a unit and I am having work done on my apartment. I informed the management company to see what else they need from me before I have work started. I sent an email and received a call from Vernon within 15 minutes to give me clear instructions (which I followed). We discussed what to consider in giving notice to my neighbors, what I should be looking for from the contractor and how to save on costs. He also gave me contact information on a cleaning service that has done work him in buildings that he manages and who have done a good job on the service. I also
I am an owner of a unit and I am having work done on my apartment. I informed the management company to see what else they need from me before I have work started. I sent an email and received a call from Vernon within 15 minutes to give me clear instructions (which I followed). We discussed what to consider in giving notice to my neighbors, what I should be looking for from the contractor and how to save on costs. He also gave me contact information on a cleaning service that has done work him in buildings that he manages and who have done a good job on the service. I also
Toby K.
Dec 01, 2021
Report
Avoid this company like the plague. After years of adequate maintenance from a different management company, our HOA decided to switch to Westward (now Westward 360) in order to save some money on our management fees. Westward has been an absolute nightmare to deal with.
They don't respond to issues in a reasonable amount of time, completely ignore phone calls to property managers (looking at you Brighid), don't respond to emails, and don't seem to care about their overall performance. It seems that billing the HOA / residents is the ONLY thing they do in a timely manner. If I
They don't respond to issues in a reasonable amount of time, completely ignore phone calls to property managers (looking at you Brighid), don't respond to emails, and don't seem to care about their overall performance. It seems that billing the HOA / residents is the ONLY thing they do in a timely manner. If I
Michael B.
Nov 20, 2021
Report
"Make sure to document all the problems in your unit within 24h of moving in or we will blame you." After putting in over 40 work orders after stressful move, to meet their time constraint, they have fixed a total of 3 things. The 40 WOs were combined into 4, and then closed (to not kill their employee's stats-average, I'm sure). It's been 9 months and our bedroom door is still broken, from the prior tenants, there is a huge hole in the ceiling from water damage from the floor above us, a messed up floor in the living room, and after a huge rain storm 3 weeks ago that caused
Benders P.
Oct 25, 2021
Report
Patrick L.
Oct 13, 2021
Report
We've been tenants for 2+ years. Found a notice on the door of the building today from the gas company saying our service is being disconnected because Westward just hasn't been paying the bill. Now I have to go through the process of contacting the courts to have our rent transferred to a 3rd party receivership so we don't freeze to death.
The extra crappy thing is that Westward owns most of North Chicago so you can't really escape this kind of systemic incompetence.
The extra crappy thing is that Westward owns most of North Chicago so you can't really escape this kind of systemic incompetence.
Annie Z.
Sep 30, 2021
Report
Very confused because Yelp did not remove any of my reviews? Perhaps you have me mistaken for another reviewer. Again, please stop making false claims in order to invalidate my honest review of this company and its shady practices. I will not be bullied for sharing a review which clearly follows Yelp guidelines.
EDIT: the fact of the matter is that my review was not removed. I did not receive any notification from Yelp asking me to remove the review. You keep mentioning personal attacks, but my original review was extremely objective. Also, WW360 was in charge of handling the issue as my landlord
EDIT: the fact of the matter is that my review was not removed. I did not receive any notification from Yelp asking me to remove the review. You keep mentioning personal attacks, but my original review was extremely objective. Also, WW360 was in charge of handling the issue as my landlord
Samantha Y.
Sep 30, 2021
Report
Jalyn E.
Sep 15, 2021
Report
After years of subpar service and support, we chose to switch management of our building to WW360. Coincidentally, we had a major plumbing issue right as we were in the last phase of transition. I'm glad WW360 were the ones managing the the fall out compared to our last management company. They have a great team and access to contractors with favorable rates. Alan, our property manager, is easy to work with and very responsive to the board's needs. Additionally, Alan was very knowledgeable on the dos and dont's when it comes to the HOA.
Steve P.
Aug 05, 2021
Report
If you like bedbug infestations that last for 5+ years, call centers overseas when you need help with anything about your rental property, and deceptive lease terminations where they try and charge you a full month of rent that you don't owe, I highly recommend Westward360.
They're expanding the definition and sliminess of slumlord with a corporate vibe bent on squeezing every last penny out if tenants.
Avoid at all cost.
They're expanding the definition and sliminess of slumlord with a corporate vibe bent on squeezing every last penny out if tenants.
Avoid at all cost.
Sandra L.
Jul 23, 2021
Report
Molly F.
Jun 21, 2021
Report
Yang J.
May 28, 2021
Report
I used to rent in a building that Westward360 manages in Chicago Old Town. Upon move-out at the end of March 2021, there was a $250 elevator deposit required. We paid that amount in full so that we could schedule a move-out. Fast forward to today, 2 months after moving out, Westward360 still has not returned the deposit and has not responded to any inquiries.
Shayna N.
May 24, 2021
Report
I rent a storefront retail space with condos above. The property is managed by Westward 360. I have been here for almost five years and have had so many problems getting building issues resolved. Especially when it comes to major leaks, ceiling leaks and flooding. There is always an excuse and a runaround - unless you're super aggressive with them it could take weeks to even months (or years!) to get things fixed. If I looked at renting property again and saw it was managed by them, I would run in the opposite direction. They are THE WORST. Attached is an image of the most recent leak.
Kelz M.
Mar 02, 2021
Report
PLEASE PLEASE PLEASE read all of the 1 star reviews on this place!!! I wish I had! Everything looks alright on the surface when you look through their units but, after you move in, you notice the things you couldn't see. I'm paying $2200 a month for an apartment with a 30 year old washing mashine that doesn't get clothes clean. The pipes are outdated and SERIOUSLY need work. My heater broke and it took a week for them to take it seriously enough to replace it. Fire alarm: same. Thermostat: same. Exterior community area lights: same - and, even then, they tried to tell me it was my
Ali K.
Feb 23, 2021
Report
They let a leak go in my unit for 13 days! I have severe mold allergies and immune deficiency. They do NOT care about lives in the building or your property. Only about money for this company.
Zero water roof leak remediation! They have let multiple leaks ruin my home. But now they don't even care to stop a leak.
Zero water roof leak remediation! They have let multiple leaks ruin my home. But now they don't even care to stop a leak.
Tom L.
Nov 11, 2020
Report
The worst property management company in Chicago. They're expensive, unqualified, and they purposefully make it hard to communicate with your property manager. They must have found ways to trick property owners into thinking that they are a qualified entity for managing buildings, but it is completely lost on residents who are kept at arm's length from the managers. You are a fool to trust them with your building, as I now know we were. The pictures and video below show what happened to our building they manage, months after they were made aware of the problem. Their lack of action has
