Parking Management Services is dedicated and committed to the success of each and every aspect of your parking operation. The valet service is the first guest service experience your hotel guests will encounter. Parking Management Services continually sets the industry standard for excellence in guest service, and consistently strives to provide an exceptional guest service experience.
Parking Management Services has developed and refined the most efficient and streamlined company structure in the industry; to capture all existing revenues, while constantly improving our methods towards producing "new" revenues. While the corporate parking giants use hospitality as part of their business, Parking Management Services clearly defines hospitality as its core business - not a sideline.
Parking Management Services has developed and refined the most efficient and streamlined company structure in the industry; to capture all existing revenues, while constantly improving our methods towards producing "new" revenues. While the corporate parking giants use hospitality as part of their business, Parking Management Services clearly defines hospitality as its core business - not a sideline.
Services
The history of Parking Management Services is one of continued success and growth. Founded by Thomas R. Gigliotti Jr. in 1989, the company has expanded operations to over fifteen states and currently operates the hospitality parking operations of more than one hundred major hotels across the country.
Select the Property/Project Type Select the Property/Project Type: Surface Parking LotCommercial and Class A OfficeHealthcare Parking & TransportationHotelMixed Use and/or Residential DevelopmentSports & Entertainment Venue (Event)Parking Design and ConsultingTravel (Cruise Port and Airport)University Campus ParkingMunicipal.
Parking Management Services recognizes that training is the key to delivering the expected service level that our clients demand. While many of our competitors, including the giant parking corporations, will attempt to impress you with long lists of training programs and corporate universities, we choose to train our employees on the fundamental elements that are vital to the job functions.
In addition to Safety and Service Delivery Training, every employee attends Guest Relations and Claims Handling Training. These two skill sets can save a guest or lose a guest forever. We regard all four of these training areas as key to delivering exceptional service.
While we realize that our managers and supervisors need to complete many more areas of training, we conduct such internal training monthly so that our management team is in total compliance with our accounting and company policies of accountability.
While we realize that our managers and supervisors need to complete many more areas of training, we conduct such internal training monthly so that our management team is in total compliance with our accounting and company policies of accountability.
Reviews (9)
C. Gammage
Dec 21, 2021
Report
The "every 5 minutes" is a joke. We have been waiting 30 minutes in a very long line. The last shuttle left partially full as they did not pack the luggage well and couldn't put any more luggage on. Two other PMS shuttles have passed going to a different ship since the last shuttle. Would strongly suggest other options.
Addendum: the next shuttle came by, again left partially full due to poor luggage packing. Still waiting. Same driver, no guys helping to load.
Addendum: the next shuttle came by, again left partially full due to poor luggage packing. Still waiting. Same driver, no guys helping to load.
Brad Bokun
Oct 18, 2021
Report
I stayed at the Eliza Jane Hotel for two nights. I utilized the valet service (PMSI) . When the valet driver brought my vehicle from the garage upon check-out, I noticed a huge chunk of the tire sidewall was missing from my rear drivers side tire. Obviously a valet attendant hit something in my Suburban. The tire must now be replaced due to the damage in the sidewall cause by the valet.
After two weeks of numerous phone calls not being returned, emails not returned or answered, someone from PMSI called to tell me they would not take responsibility for their employees. They refuse to address this
After two weeks of numerous phone calls not being returned, emails not returned or answered, someone from PMSI called to tell me they would not take responsibility for their employees. They refuse to address this
That One Food Critic
Sep 26, 2021
Report
DO NOT PARK HERE! The 5$ & 3$ parking lot near We dat wings has charged my car 12 different transaction amounts of 13$ and I only parked her once they moved my account into the negative and refused to help or reimburse me I had to cancel my card they would wait until 3am to charge my card 2 transactions a day.
Kendall Sargent
Feb 24, 2021
Report
My 2018 Grand Cherokee got stolen from Embassy Suites under PMSI’s care on 1/18/2021 and was never recovered.
My keys were taken out of the valet key box, and car was driven out of the gated parking lot. No signs of break in. Police report filed, they never found the car.
Their valet company, PMSI, asked me for the payoff amount for the car as they would pay for it because this only happened because of their employees negligence. It has now been over a month and nothing has happened. I am now out of a car, and have a $23,000 outstanding liability on a car that is gone.
My keys were taken out of the valet key box, and car was driven out of the gated parking lot. No signs of break in. Police report filed, they never found the car.
Their valet company, PMSI, asked me for the payoff amount for the car as they would pay for it because this only happened because of their employees negligence. It has now been over a month and nothing has happened. I am now out of a car, and have a $23,000 outstanding liability on a car that is gone.
Daniel Ickowicz
Dec 22, 2019
Report
Fred Nava
Dec 10, 2018
Report
Great customer service! I’ve never experienced such hassle free services!! I recently bought a groupon, but my truck didn’t fit in their overhead. I contacted parking help, they immediately contacted me back hassle free, courteous, gave me no issue, gave me back a full refund and $10 credit. I’ve never seen such great customer service!
David Buehler
Oct 15, 2018
Report
Dee Robinson
Jul 27, 2018
Report
My family and I stayed at the Hyatt Convention Center and this company was their valet company. We drove a rather large vehicle that was pretty much brand new. In their care, the entire back window on our rented Suburban was broken out by the reckless care of their staff backing out the vehicle. They offered to tape up the back window for us and stated that the rental company might be able to switch the car out. The staff insinuated that we had broken the window that had been in their care for almost the entire trip and was in pristine condition each time we gave it to them to park. I received
Louis J. Miller Iii
May 05, 2018
Report
Great company to work for/with! Twenty years of my life invested in PMSI. PMSI provides an opportunity for anyone who has good credentials and is looking to get ahead in life. We specialize in hospitality while providing an amazing experience when you visit our hotels! We don't just park cars! While valet is our primary objective, we take pride in helping you enjoy your experience by being your Ultimate Concierge! Long hours, long days, great money!
