Robin Court Apts

I had some problems during Covid and Highland Management was very understanding and helpful. Really good communication. Thanks!

They refuse to install cameras in the parking lots, my boyfriend's car was vandalized in the private lot of Poplar Bridge Apartments (all 4 tires slashed) and they have not returned our calls or taken any action. Highland is the management agency that owns Poplar Bridge and is in charge of security and they have done nothing about this.
Only giving 2 stars because Kathleen at Poplar Bridge is wonderful and took our concerns very seriously, unfortunately she doesn't have the power to upgrade security in the building.

I moved into one of there properties a month ago. Brittany is fantastic to work with she explains everything and answers all your questions. I had one apartment here that I did not like after signing a lease for a year. I didn’t see this apartment until I was ready to move in ( always ask to the apartment your renting) that was the only bad thing. Brittany made good on our deal an found me a different one. So far I like my place very. Thanks Brittany your wonderful !!!!!’ PS. Kenny responded quickly to my maintenance repair he did a great job!

Scams. Stay away from this Company.
I applied one of their Apartment occupied at the time . They would not let me see the apart. Once i saw the unit I didnt like it and Changed my mind and no sign the lease. but they refused to give me back my Deposit $500 + $120 Application Fees.
Scams
I Just lost $620 in one week for nothing
SCAMS, SCAM

Even if you are on time with your rent, these people still claim you are late! I submitted my rent every month on or -before the 1st yet they lie and say I am late!The lease states that you have until the 4th of the month to submit your rent. I called and left a message let's see if I hear back. I signed a six month lease and I'm getting out of here real quick! Renters beware!!!!!

Run/Don't rent from these people/company!
(I saw the header above on another post and thought it was very appropriate.)

After nearly three years of residency these are my findings:
The management "team" representing Highland Management who are representing the property I live at is full of poorly vetted uneducated individuals seriously lacking in customer service skills.

I have spoken with a few neighbors here who consistently commented on the serious overall decline they have witnessed in the past 2-3 years. Many also noted the high turn over along with an increased number

In less than 24 hours after submitting my rental application I changed my mind about living here and they kept my $500 deposit. Their property management team is heartless. I do not recommend doing business with Highland on the Park or the Highland Management Group.

I called them several times through email and phone (leaving a message each time), but they bothered to contact me back only once; only to promptly stop answering me all together after I replied with various questions asking about the lease. I spoke politely, and asked some reasonable questions; and yet, they didn't care; and that's when I understood: They don't need my business or my money, because they only cater to nobles, but not "Little Ol' Me". I don't know these people personally, but I'm sure the their services are the best in town; however, only the nobles can live in their properties

Wish I'd read the reviews before I rented at one of their properties. After a dispute with their building manager over a health and safety issue lead to us breaking our lease, these people refused to give me any kind of break. Usually landlords are only looking to get paid for any month they go without a tenant, which is completely fair and I was totally willing to pay for. But these people wanted DOUBLE their money for me to leave. Completely outrageous.
Buyer beware, read the reviews, stay away; I know I wish I had.

No problem with the in building maintenance people but the worst management group I've ever dealt with. they only care about money and could care less about your well being, stolen items, improvements to the property, and tenant safety. they WILL raise your rent dramatically, they WILL NOT take your side on any dispute/problem and will charge you for anything. look up highland management group and you'll find they've been sued for being racist when it comes to choosing tenants. if you can take anything away from my experience, don't give money to soulless jerks who only care about your money and

Highland is a wonderful management company, the management is very kind and helpful with every issue that needs attention, they do their best to help site managers, and residents out. I've lived at one of highlands properties for quite some time, and recently started working for the company and from what I see they have many great properties in convient areas, and good school districts. I would recommend people to live and or work for the company they are great!!! 👍

Very Bad experience

I filed an application for a move in for 2/18 with one week notice and paid a security deposit too.
They were not able to provide me the move in on 2/18 and still forefeited the deposit of $300. I was told its my fault that application is still not approved.

So, if your application takes more time to process and get approved, and they are not able to give you the apartment move-in by the requested date, they will still forefeit the deposit even though you were ready to move-in on that date.

So, try to avoid living here or at least get facts straight even if you need to spend

Highland Management utilizes exceedingly aggressive rental payment practices. It leads one to question the caliber of tenants with which they contract.

Be very careful about this group. They were very unresponsive about making repairs even when it came down to the security of the apartment. Also be warned that when you give notice and they begin showing your apartment, they claim they will give you at least 24 hours notice, but when they call 10 minutes before a showing and you refuse they state that in their letter they only have to "try" to give 24 hours notice. Then they tell you if you want to leave you can go out for a while and they will let themselves in with their keys. Of the dozen and more showings only one was done with