The community has received new amenity upgrades throughout the community and to name a few we have a brand new cyber cafe, resident lounge with a pool table, shuffle board, and foosball games, fitness center with all new True and Hoist cardio and strength training equipment, and Amazon Hub package locker system!
But it doesn't stop there, the apartment homes also have been upgraded with two design color schemes for wood style flooring of gray or brown, Stainless Steel GE appliances, gray toned custom cabinets with brush nickel hardware, wood style window treatment blinds, and refinished countertops. The Gio apartment homes is a vibrant community in Plano, Texas with innovative one, two, and three bedroom floor plans.
But it doesn't stop there, the apartment homes also have been upgraded with two design color schemes for wood style flooring of gray or brown, Stainless Steel GE appliances, gray toned custom cabinets with brush nickel hardware, wood style window treatment blinds, and refinished countertops. The Gio apartment homes is a vibrant community in Plano, Texas with innovative one, two, and three bedroom floor plans.
Services
Note: This property requires Zero Deposit at lease signing with subscription to the Zero Deposit waiver program. As a resident here, you can now earn points on rent with Bilt Rewards, our free resident rewards program. As part of the program, you also have access to the Bilt Mastercard - the only credit card that lets you pay rent with no fees and earn up to 2x points on every dollar of rent.
We absolutely love our apartment and where it is located. It is definitely well worth the price we pay. We are close to our church, jobs, etc. Ray was very helpful to us when we moved in and made sure everything was up to our standards. Thank you for making this a good experience for us. We would recommend the Giovanna to anyone!
Reviews (29)
Leo W.
Dec 24, 2021
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Do not rent here with these criminals. They find new charges to charge you with and wont tell you why you got the charge. Year two and I still don't have wall electrical sockets, no screen for the patio door. No window blinds replaced from last tenet. It's hard to catch the Gio because they are criminals. They change management companies like 3 times a month. They're not under the BBB. I still haven't gotten my kitchen sink fixed. I'm he stove still goes in and out. The office staff Nicole Ray & Chrissy (male) they are ALL lying criminals. You can never have your request
Madison Smith
Dec 06, 2021
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Ants!!!!!! Ants EVERYWHERE. Upon move in, saw ants on the walls & in the shower before even moving in our stuff. Pool didn’t work through half the summer & was green, gyms closed. Garage didn’t work upon move in, were told to fix it and pay for it ourselves. Cars towed that were there with no problem, for over 6 months. Random lease violation penalties, and no way to dispute them. Poor foundation, you can feel uneven wood under the carpets. Pictures on the website don’t match the inside of the units. The “updated space” wasn’t updated, just prepped to live in like they have to.
Blake Stir
Nov 26, 2021
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Horrible apartments. The will charge you for everything they can. I was originally promised a first floor apartment with an attached garage. When I got there it was a third floor with no garage for the same price. Actual monthly charges are not what they advertised. Do not live here. Maintenance didn’t fix anything correctly the they tried to charge me for the dmamge that was caused. Definitely not luxury as advertised. Dirty and smells.
Marissa Hernandez
Nov 26, 2021
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Positive: Professionalism, Responsiveness
Been here for 5 months already and emails get responded to quickly, and I email a lot lol. Every work order or question I’ve had has not been followed with any issues and always get resolved quickly. I really appreciated Misael help on the move in process. Communication was on point 👌
Been here for 5 months already and emails get responded to quickly, and I email a lot lol. Every work order or question I’ve had has not been followed with any issues and always get resolved quickly. I really appreciated Misael help on the move in process. Communication was on point 👌
Kyle Bradford
Nov 20, 2021
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We moved in in September and have had multiple air conditioning issues since then. None of which are dealt with in anything resembling urgency. Its WINTER and its still 75 degrees in our apartment every afternoon because the AC "overheats" if we do so much as turn it on. The same AC unit sprung a leak which took multiple days to get a hold of someone to fix while the metal plate beneath had collapsed into our bathtub. Good luck even calling, because they will direct you to a voicemail which does not get answered.
Lokesh Sathe
Nov 16, 2021
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Elizabeth Webb
Nov 01, 2021
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I have just started the search for an apartment complex closer to my work. I have to say, the service and response I’ve received from The Gio has made me want to stop my search. Misael has been very prompt in offering options and lease offers over email when I submit online requests. And when I dropped by, last minute, Nicole was so helpful. She took me through a floor plan I was interested in, and let me know everything that would be different if I wasn’t renting a newly remodeled unit. (And a range for the price difference). It’s a much bigger complex than it looks from the entrance I came
Heather R.
Oct 30, 2021
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I have lived here for over a year and watched as this community has gone from fairly good to awful in what I think is record time. The management team and maintenance team are both unresponsive. I have had to call 7 times before someone answers the phone in their office.
They have been great at notifying us of changes and visitors in the community at the last minute.
The facilities were unusable for the better part of the last 10 months and I believe some are still not accessible. Trash is a constant issue every week, sometimes with mountains of it sitting in the parking lot near the dumpsters
They have been great at notifying us of changes and visitors in the community at the last minute.
The facilities were unusable for the better part of the last 10 months and I believe some are still not accessible. Trash is a constant issue every week, sometimes with mountains of it sitting in the parking lot near the dumpsters
Liliya Alexandra Khomenko Pogodaev
Oct 03, 2021
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Steel Angel
Sep 28, 2021
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Sanjay Singh
Sep 14, 2021
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We have been living in Gio apartments since 2017 and maintenance and service is getting worse day by day. We have so many problems at our apartment. And nothing is being done about it. Our kitchen lights are not working for more than 4 months. We had been told that we have to buy new one and then someone can come change it for us.
We have got that long back and when we log the ticket, it’s closed without anything being done against it (not even visiting our apartment). More than 10 maintenance requests has been closed without fixing any things.
We had a leakage in our apartment because of pipe
We have got that long back and when we log the ticket, it’s closed without anything being done against it (not even visiting our apartment). More than 10 maintenance requests has been closed without fixing any things.
We had a leakage in our apartment because of pipe
Audri Harrell
Jul 28, 2021
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Rachel L.
Jul 28, 2021
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Moved in about 2 years ago with out of date registration and it's only now become a problem with them. The apartment complex has started working with a tow company down the road to come and tow cars away with invalid or missing registration stickers. I find myself in a situation this year where my registration is blocked until I can pay $4000 towards toll tag fees, I'm a 20-year-old college student and part-time worker; because they won't give me full time hours. I now cannot comfortably park my car in their parking lot and live in my apartment at the same time without the fear of
Pavankumar Tayade
May 16, 2021
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Even after a month of move-in, they haven't fixed the issue mentioned in the move-in form on day 2.
I have submitted over 10 service requests in the past 1 month to fix the various problem(s) for my new apartment.
They have never bothered to respond to an email, and every time I have visited the leasing office, I got the same answer, someone will visit to fix the problems.
One more incident of leasing office mismanagement, I paid move-out dues using the Gio portal for my old apartment, and it was after 5 days from the date I received the letter in the mail.
Still, they submitted it to a debt
I have submitted over 10 service requests in the past 1 month to fix the various problem(s) for my new apartment.
They have never bothered to respond to an email, and every time I have visited the leasing office, I got the same answer, someone will visit to fix the problems.
One more incident of leasing office mismanagement, I paid move-out dues using the Gio portal for my old apartment, and it was after 5 days from the date I received the letter in the mail.
Still, they submitted it to a debt
Isabelle P.
Mar 18, 2021
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Me and my boyfriend have lived here for almost a year WE ARE NOT RENEWING. We had a horrible bug problem no matter how hard we tried getting rid of them, we get random charges on our account and any slight noise you make (sometimes just walking on the floor) you get a $50 noise charge they WILL charge you for any and everything. Almost every single light in our kitchen and fridge has burnt out and we have called countless times only to be told we have been put on a waiting list, it's been 6 months! One day our sink was leaking and our down stairs neighbors called the front and they showed
LorySue Preston
Jan 27, 2021
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Nishant Sharma
Dec 18, 2020
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Verella Duncan
Dec 06, 2020
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Tanya H.
Aug 08, 2020
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Rebecca B.
Oct 29, 2019
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MAINTENANCE IS NON-EXISTANT! I have lived here for well over a month and still maintence hasn't shown up. Obviously no one even did a walk through before my move-in date.
beeby_98@yahoo.com
Maintenance finally came out. The celing light worked then stopped working,so I put another maintenance request. It has been at least 3 weeks and still no one has showed up.
beeby_98@yahoo.com
Maintenance finally came out. The celing light worked then stopped working,so I put another maintenance request. It has been at least 3 weeks and still no one has showed up.
Chen H.
Oct 29, 2019
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Carlos V.
Sep 04, 2019
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Alyssa J.
Aug 29, 2019
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I wish I would've read reviews before moving into this nightmare. My boyfriend and I were paying roughly $1200 a month for a one bedroom with a garage (not including bills) and at first everything seemed great, then we moved in. Our garage door broke 5 times in the year we lived here, and our AC went our countless times. It took maintenance over 3 weeks to come fix our garage the last time and by the time they got to it a hornets nest had formed on the door housing nearly 20 yellow jackets. Our electric bill was always over $150 a month due to the AC never working and never being fixed properly
Lou E.
Jul 26, 2019
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Brittaney T.
Feb 23, 2019
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Bethany P.
Jan 25, 2019
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Horrible management and maintenance. has a habit of ignoring issues and has caused my electricity bill to be extremely high multiple times in a tiny apartment im paying $100 because of my system having to work in overdrive because their systems are constantly breaking. management blames it on the weather when i have documentation proving it has to do with the breakers constantly going out. dont expect to move in here and have working AC and Heat. also prepare for high electric bills because of the horrible service and ignored emergent maintenance requests.
Gigi C.
Jan 04, 2019
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So glad to be out of Giovanna...inept management. Billing system is full of problems, 5 out of 12 months we were charged incorrectly, mysterious additional carport charges, doubled rent...be viligent!
Poor maintenance response, staff not allowed to fix things as needed as mgmt refuses to spend money causing a cycle of multiple complaints, multiple visits from maintenance...
Poor maintenance response, staff not allowed to fix things as needed as mgmt refuses to spend money causing a cycle of multiple complaints, multiple visits from maintenance...
Mo M.
Nov 04, 2018
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I'm updating my review from 1 star to 3 stars. Maintenance team is always awesome. The maintenance team leader Anisha has done a great job at following up and getting the things done for us. I will update again in 6 months and at the end of our lease.
Update. 80 degrees and yes, THE AC DOES NOT
The car wash they promote has no soap, the vacuum cleaner does not work. Don't waste your quarters here.
Oven is sparking and burning. Has a circuit issue that may cause a fire. Took a video of it
Update. 80 degrees and yes, THE AC DOES NOT
The car wash they promote has no soap, the vacuum cleaner does not work. Don't waste your quarters here.
Oven is sparking and burning. Has a circuit issue that may cause a fire. Took a video of it
Mandie W.
Oct 15, 2018
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