Townside Property Management serves over 4,000 customers and clients in the New River Valley. Since 1976 we have been located in Blacksburg, Virginia, home of Virginia Tech. There are many reasons for our success, but the most important one is our TEAM. Years of experience, continuous training, and dedication to service guarantee top-quality performance.
We identify each customer's and client's needs and, with our resources and services, we meet those needs. Our commitment to excellence provides the best real estate services to our customers and clients in a professional, courteous manner.
We identify each customer's and client's needs and, with our resources and services, we meet those needs. Our commitment to excellence provides the best real estate services to our customers and clients in a professional, courteous manner.
Services
We provide professional daily management, collect assessments, contract maintenance, develop budgets, and offer meeting rooms. Email us today to request more info or get a quote for your HOA! We take care of due collection, property inspections, physical administration and the full list of any full-service management company.
View your financial statements, access shared documents, and set up your online payment options. The online Owner Portal streamlines communication, protects your investment, and helps you maximize the value of your properties. Make and receive payments from the mobile-friendly Online Portal. Directly send funds for owner contributions, including emergency maintenance repairs, renovations, or reserves via eCheck or Debit Card.
Reviews (10)
Brian Williams
Jan 23, 2022
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If there is an issue with maintenance, such as it snows on a Sunday and the neighborhood looks basically the same on Wednesday, and you reach out multiple times to the HOA but nothing gets done it causes a lot of frustration. It would be helpful if townside would drive through the neighborhoods they are “taking care of” to see if services they are being paid to provide are being done. The only positive thing I have is if you get a response it’s polite, it’s not helpful but it is generally polite.
Lauren Sheehan
Jan 12, 2022
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Do not be fooled when you see the company replying to poor reviews. Take note of when reviews were written, and when they replied. I wrote a review 9 years ago explaining the issues I had with this management company, and they JUST NOW REPLIED. It really shows how little they care. Please, please, please avoid this management company.
Mia Olson
Jan 10, 2022
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Myself and three of my friends found them at our housing fair and we found a property they owned that we really wanted to live in. They told us that they would get back to us within a week. A week turned into a month, and then a month turned into three. We tried calling and reaching out multiple time via email. They never responded to our emails, and they always gaslit us when we called, saying that their rental agents were too busy at the moment and that they will reach out when they get to our application. They never gave us any information regarding our application and continuously told us to
Rose Blue
Dec 21, 2021
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I've been renting from townside for about 4 months. Overall I've been super happy, and my house is cute AF, and an incredibly good price. When I was first looking at the property, the agent who showed it to me was super lovely, fun to talk, and spent a lot of time answering my questions. I also wanted to give Gina a huge shoutout as she helped me tremendously getting my guarantor situation set up, and went above in beyond wrt to communication.
I was also really impressed with how well my house was fixed up before I moved in (full paint job and a new stove!!!). Overall, everyone in the office has
I was also really impressed with how well my house was fixed up before I moved in (full paint job and a new stove!!!). Overall, everyone in the office has
Ursula G.
Nov 28, 2021
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Kathy Y. is the worst Community Manager. She works for the HOA Management Department and she is extremely arrogant and unresponsive. We as homeowners are paying her salary through our monthly HOA dues and she speaks down to homeowners. She is the only person in this role and it's unfortunate that she has been at this company for so long. They need to replace her with someone who has customer service.
Ben Slaughter
Nov 16, 2021
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Living in a Townside house has been pretty good overall. The owner of Townside is great as I know him personally. However, responses to maintenance requests since May 2021 have been virtually non-existant, and it's now August. Further, the owner of the house doesn't SEEM to care much about what's going on with the property, but that seems to be the case with many property management companies. Hopefully some things change for the better and I can edit this review.
Christina Smethurst
Nov 16, 2021
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My HOA is through townside. The y only send e-mail notification of due date hoa feed. I’ma Covid Nurse and with everything going on this year I have very little time to check my email. But don’t worry! They will send you as warrant of debt through the mail! Then when you call town side, they say no call the coordinator Kathy, who then has to call townside. What other company do you know that only contracts through one method? Then when you request to be mailed, they say no. What a joke.
Bill Kay
Oct 04, 2021
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This is for 1440H Seneca Drive, 2nd floor apt. Mold, mold and more mold. Property Management blamed the mold on not wiping windows every day in the winter?!?! At first they said, just wipe it down, and then had a town Maintenance Code official say it was nothing. Turns out he was wrong too. It took 3 months, over two dozen emails and dozens of phone calls and discussions with Property Management and attorneys to finally get them to address the mold problem. It turns out there was mold in every bedroom, including low levels of black mold. Because of this, Townside Property Mgmt finally were forced
Natalie Silver Banshee
Sep 14, 2021
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My husband and I rented a duplex while we were graduate students at the university. When we moved in, there were cigarette burns in the carpet, stuff in the kitchen cabinets, mold downstairs, and laundry in the dryer (including someone's underwear). We documented everything with pictures and a full write up and submitted them with the move-in inspection report they provide tenants. We also kept a copy for our records.
We took good care of it while we were there and when we moved out three years later, I spent two days on my hands and knees cleaning every inch and speck of dust from the duplex
We took good care of it while we were there and when we moved out three years later, I spent two days on my hands and knees cleaning every inch and speck of dust from the duplex
Reeba Khan
Nov 01, 2019
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I wish I could give them a lower score.
They are unresponsive with an attitude of "We don't Care".
1. My A/C filter has never been replaced since 2years. The dirt is just falling off of it. It wasn't even cleaned when i moved in. Upon several complaints i got the response "your unit do not have a washable/replaceable air filter". Which companies make such A/C units????
2. Someone tried to break in to my place and took out the net window. I asked them to fix it as I tried to put it back but its broken. They said " you have to pay for this service" like seriously????? Its been 3+ months, that
They are unresponsive with an attitude of "We don't Care".
1. My A/C filter has never been replaced since 2years. The dirt is just falling off of it. It wasn't even cleaned when i moved in. Upon several complaints i got the response "your unit do not have a washable/replaceable air filter". Which companies make such A/C units????
2. Someone tried to break in to my place and took out the net window. I asked them to fix it as I tried to put it back but its broken. They said " you have to pay for this service" like seriously????? Its been 3+ months, that
