Raines Property Management

Critical: Professionalism, Quality, Responsiveness, Value
Reggie Britts is extremely rude and unprofessional. He would interrupt and yell at me on the phone and not give me a clear answer to my questions. The entire business is unresponsive and a disaster to rent with. Avoid at all costs.

I have been trying to solve some maintenance issues in my apartment for the past 1 year but they don’t resolve the issue! Worst property management in Blacksburg

PREDATORY COMPANY. Dealt with Raines for 3 years. Unfriendly and unresponsive customer service run rampant through the company. Additionally, they prey on young undergrads for their security deposit. Their lease agreement includes language that requires deep cleaning and states that you’ll be charged if you don’t clean to their standards. Regardless of how you leave your unit they will paint, carpet clean, and professionally clean and take the bill straight from your security deposit.

If I could give them zero stars, I would do it. They are the worst company ever to rent from. You will never get your deposit, no maintenance service, rude people, they never help!!! Avoid them!

Had our security deposit of 1350$ not refunded for 3 months after we moved out, so decided to call them first they said they will give it back to us after 45 days, then when the money didnt arrive I called them again it reached only voice mails for a month straight. Finally when they responded to our emails, they said they are not issuing our refund. we paid the security deposit through their website and had the lease document signed for 1350$ amount. DO NOT lease with them you will never see your security deposit back. Considering suing them right now as the only option left ;/

I moved out of my condo in April and have had on going disputes regarding my security deposit since then. There has been limited response from them. During my time living there any time I had to have some maintenance done they usually had to come back within a week because of something else they had broken. For example, they had come to add a part to our water heater in 2017-2018 and left us without hot water for a couple of days. If you can rent from anyone else at all I would they have been by far the worst company I have had to deal with in my 25+ years of renting properties.

Have not had any maintenance done in over 5yrs. Still have a broken washer and dryer for thr 3rd year now. Been flooded two times and they haven't replaced carpet or linoleum. I will never reccomend this company for many reasons but your own health would be the biggest reason I'd say never rent from these crooks.

They didn't call me to tell me my credit check was approved, and then cashed my deposit without notifying me and never sent me a lease until I called them. If I hadn't gotten in touch with them they would have taken $150 from me and left it at that with no lease and no follow up. Do not ever rent from this company, and try Townside instead (townside also has a better application process).

Positive: Professionalism
We’ve used Raines since our son graduated in 2010 and never had a bad experience. We’ve found them to be professional, competent, and timely. Never had our property vacant. Don’t know what others were expecting but wanted to set the record straight.