Optical Experts
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Optical Experts
A cataract is an opacification of the lens of the eye. The lens works to focus light on your retina during the vision process. Cataracts occur for many reasons, including prolonged sun exposure, diabetes, and advanced age. Untreated cataracts can lead to vision loss and blindness.

Increasing patient and clinician awareness and improving access to health care can encourage people with diabetes to seek annual eye exams, which help prevent a serious complication called retinopathy, according to a new systematic review of studies.Uveitis is inflammation that occurs within the interior of the eye, just as arthritis occurs as inflammation within our joints.
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A cataract is an opacification of the lens of the eye. The lens works to focus light on your retina during the vision process. Cataracts occur for many reasons, including prolonged sun exposure, diabetes, and advanced age. Untreated cataracts can lead to vision loss and blindness. Cataracts are very common in older people.
Testing for defects in your central vision. During a complete eye exam, your eye doctor may use a test called the Amsler grid to test for defects in the center of your vision. If you have macular degeneration, when you look at the grid some of the straight lines may seem faded, broken or distorted.
Uveitis is inflammation that occurs within the interior of the eye, just as arthritis occurs as inflammation within our joints. This can result in damage within the eye if the inflammation is severe or untreated. There are many different types and causes of uveitis. The type depends on the part of the eye affected.
From the occasional eyelash that wanders uninvited into your eye to the high-speed missile impact from an ejected metal shard, you may find yourself with something in your eye (medically referred to as a foreign body). Depending on what it is and how the injury happened, the foreign body may pierce the eye and cause serious injury or it may simply go away with no long-term problem.
Optical Experts carries all types of eyeglass frames. From trendy designer frames with the latest styles to full metal frames and colored plastic frames, to rimless and semi-rimless frames - we have hundreds of stylish frames to choose from. Optical Experts provides single vision lenses, bifocals and trifocals, plus recent advances in progressive lens technology.
Reviews (25)
Syd S.
Syd S.
Dec 09, 2021
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Do not buy!buyer beware!!

huge red flags of deception and fraud!

can't believe groupon hasn't shut this merchant down for fraud and deception!!

the owner ken...is unprofessional, unethical, deceptive, passive aggressive..and a bold face liar!!

my groupon advertised 82% off!
what a laughable joke!

the cheapest plastic womens frames are $159.00!
(yup, read that again!) (82%off? )

they keep your prescription and pupil distance a secret, and then hostage..even when you repeatedly ask them for it, and even after you've paid the bill

also, ken adds a hidden deceptive "policy
Michael Selby
Michael Selby
Sep 07, 2021
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I had a great experience overall. I used my eye insurance and not a Groupon which seems to be the issue with some of other reviews.
Doctor Campbell spent a lot of time with me to make sure I dialed in my prescription accurately. The office staff was very friendly. Although I only came for new contacts. I thought it was cool they (Kenn) actually create the lenses for glasses in house. When I picked up my contacts Kenn was the person I got them from. He was professional and personable.
Alex Maranjian
Alex Maranjian
Jun 03, 2021
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Great small shop. The front staff was incredibly nice. They were super transparent about all costs. The eye exam was also exceptional. The doctor allows you to dial in some of the adjustments yourself to alleviate some of the awkward “one... or two...” good selection and decent prices. Highly recommend.
Julz M.
Julz M.
Jun 03, 2021
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So I found this place on Groupon and I am glad I did. I had such a great experience. The staff were helpful and fun to talk too. The doctor was amazing! Can't wait for my first pair of glasses and the price was so affordable. Highly recommended!
Bonnie Scott
Bonnie Scott
Mar 06, 2021
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This place is AWEFUL!
-they charged me at the storefront the regular price because I didn’t want to choose from their tiny, horrible selection of frames. That was in he fine print that I missed, that was my mistake. However, they then told me they would refund my Groupon since I didn’t use it, but NEVER REFUNDED THE GROUPON. so they charged me twice, literally stole my money.
-when I took my prescription afterward to where I ended up getting my glasses from, I put them on and THEY GOT MY PRESCRIPTION WRONG!!! Now I’ve spent a few hundred dollars and still don’t have glasses I can wear
Brittany Cates
Brittany Cates
Feb 21, 2021
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I got a groupon and unfortunately groupon still sends you to the wrong address...the nice part was i was late and they still saw me and they did not rush my appointment. The gentleman that did my appointment had a lot of patience with me and my very difficult eyes. I had not gotten my eyes checked since high school. He had to do the eye exam twice and not once did i get the impression he was frustrated. When we it came to picking out frames the sweet girl helped me and again they did not rush me..mind you we had ran over closing time for them...and then the gentleman even said he was going to complete
Colin G.
Colin G.
Nov 09, 2020
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I was greeted by Nancy and B when I went in this morning to get my new glasses. I was in and out of the door in less than 30 minutes with two FANTASTIC pairs of glasses. Kenn was able to pop in my lens and fit it just perfectly. Everyone who was there today was in such a good mood and I had a very enjoyable experience all together. 10/10 highly recommend, I won't be going anywhere else besides Optical Experts!
Mr. C.
Mr. C.
Oct 09, 2020
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I’ve been going here two years. Very helpful people. I get my glasses either that day or in a timely manner. I don’t understand why people expect rose pedals to be dropped when they walk. Lol. I don’t understand the negative reviews. If you want eye glasses and helpful staff. Buy here!
Pamela G.
Pamela G.
Jul 24, 2020
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They have the worst customer service. People that work there - especially Ken is so rude. Don't ever go there!!!! He is mean and will be rude and snap at you. Worst experience I've ever had at the eye doctor. Don't buy the Groupon...it's not worth saving a couple bucks
Kathi C.
Kathi C.
Apr 27, 2020
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I am so impressed with Optical Experts! After I took a fall in which I bent the frame of my eyeglasses out of shape, I called Optical Experts to inquire if they could take a look at the frame, even though I had never before visited this office.
Upon entering, I was immediately impressed. Kenn was welcoming and optimistic that he could repair the frame. He worked on it for several minutes, then returned, successful! I was so pleased. In the future, when I need new glasses, Optical Experts will be my choice.
Jessica B.
Jessica B.
Aug 23, 2019
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I couldn't believe how absolutely rude and awful the owner Ken was when I called to try to solve an issue. I could never imagine why anyone would spend their hard-earned money on a company that cares so little for their customer's experience. So sad.
Angela E.
Angela E.
May 30, 2019
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I have been to many optometrists and eyeglass businesses around the Phoenix, Goodyear area. Optical Eye Experts are just what there name is.. EXPERTS! Everything from when you walk in the door until you leave is a fantastic experience. The quality, the eye exam, the people that work there, the turn around time, the prices. I cant say it all in a review. Go see them and you will know ! Great people in both locations. A special thank you to Carolyn for making my last visit happen so quick! You guys at both locations are the best! Thanks so much.
Jake Roche
Jake Roche
Sep 16, 2018
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Very poorly made frames. Mine started peeling within 6 months and was told they were not under any sort of warranty and I'd have to pay $30 to replace the lenses to the frames. I'm sure the frames don't even cost $30. I've never had glasses where the frame's surface corroded. I decided not to waste the $30 and got a call from the Dr with a condescending attitude stating that I MUST pick up my frames by the end of the week or I will be charged a restocking fee on my next purchase. Well, if you haven't figured it out, I will not be returning to spend another dime. :)
Aimee Haidj
Aimee Haidj
Sep 03, 2018
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Good service but crappy prices overall with Groupon - you pay $39 for what’s stated as eye exam, single vision lens and frames. What they don’t tell you when you’re there is costs of frames, or additional costs until after your eye exam. Read the small print - you cannot only JUST get the eye exam only. So you are suckered into purchasing low brand glasses with added features and they change the wording when you get there instead of eye exam, lens and frames included it’s “$200 voucher towards everything “ ($60 eye exam, $40 non glare, $60 anti scratch and a bunch of low brand glasses
Trang T.
Trang T.
Jul 09, 2018
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All staffs were so knowledgable and extremely patient with my mom. They worked with her until she was happy with her frame and fit. Appointments are easily scheduled which I really appreciate. Glad we came here
Shriji S.
Shriji S.
May 22, 2018
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I recently went because of a groupon, and oh, man---all they care about it up-selling and making you feel guilty if you don't. It's sad cuz the doc is like that, too. I only came here bc I'm 26 and off my parents insurance, but I will be going back to my place of 15 years as soon as my new insurance kicks in. Don't do what I did and try to get by buying a groupon from them to help you while you get your insurance. Also, I called today to get my PD and Ken was extremely rude saying that it was I could not get that information unless I had been their customer before, but UHH,
Tracy J.
Tracy J.
May 11, 2017
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Purchased a Groupon for $39 that CLEARLY states a "Complete routine eye exam (up to a $60 value)" is included. High pressure sales for a pair of $500 glasses. Since I knew the glasses were overpriced, I declined. Guess what ... I had to pay an additional $60 for the eye exam. I feel very ripped off.

Update: 6/28/17 I took the prescription from Optical Experts to Costco to have reasonably priced glasses made. I could NOT see using these glasses and paid for another exam by the eye doctor at Costco. He said my prescription from Optical Experts was incorrect, which is why I could not see
Jessica Winner
Jessica Winner
Jan 31, 2017
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I had the $39 Groupon and I'm glad I did! I walked out only spending $79 :)
Everyone was super friendly and easy to talk to. They don't have a budget friendly wall like nation wide vision and they don't have AS many glasses to choose from but the glasses they do have are of good variety. The lady that helped pick out my glasses was patient and gave her honest opinion while I was trying on different pairs. I ended up going with her very first choice that she picked out for me and I am very satisfied! Also I love the fact that I didn't have to wait weeks for the glasses to be ready like most places
Crzycnt G.
Crzycnt G.
Nov 12, 2016
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Fantastic all around. I purchased a groupon for 39.00 for 200.00 towards my exam and glasses. I have really bad eyes and I need some special features on my lenses and they had them all available. My appointment was quick, friendly, and personalized. I obviously had to also pay &289.00 due to additional features, but that is expected with my eyes. My frames are very nice and my lenses are anti-glare, transitions, as well as digial HD. They prices per add on were reasonably cheep. And the cost for repairs are low as well.
Not only was my service great but when I got out of the exam room I discovered
Omar R.
Omar R.
Jun 14, 2016
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I went to the one on 91st ave and Thomas and best believe this place is a complete waste of time! do not got there they have over price glasses. the ppl there are very pushy trying to sell. bought a Groupon to save money not to spend 8times of what the groupon cost me. DON'T COME HERE! this people are shady! I just had to write a real review!
Ashlie A.
Ashlie A.
Mar 05, 2016
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I'm in the customer service industry and worked in many doctors offices. I always try to go out of my way to give the best service and help customers or patients to the best of my ability. Treat others how you would like to be treated.
This place is absolutely terrible! I don't usually write reviews but feel compelled to warn you. Don't go here, don't buy the Groupon! If you do, don't try to change your appointment even if it is 24 hours before, because they will forfeit your Groupon. Thank goodness Groupon understands customer service!
Melissa B.
Melissa B.
Feb 11, 2016
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I called today to ask if they would be willing to do an eye exam on my son who has Asperger's syndrome. I explained that I wanted to purchase the Groupon and just do the exam and that he has glasses and frames still under warranty from Costco and that we would go there for the new lenses in his current frames (that he loves because they are Spy and he loves that brand) if required. I was told that "it is a package deal and you are required to buy the frames and lenses from us if you buy the Groupon". I don't think so. Avoid.
Wendy Merkling
Wendy Merkling
Oct 28, 2015
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I got a group on coupon for 40.00. I walked out of there spending 180.00. Nothing special with my prescription. Nothing was explained on the coupon. I got my glasses w/in a week. And w/in a week they where broken. Very cheaply made. I called them and they said they would fix them at no cost. There is a year guarantee/warranty on them. I finally had time in my VERY busy schedule to drive 40 minutes out of my way to get them fixed. Just to find out that they wanted to charge me $30.00 after they fixed them. They never told me I had to pay. They said it was free. Needless to say, I got to wear my
Bridgette M.
Bridgette M.
Jan 23, 2015
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Went in on the Groupon ($39 for $200 worth of goods/services, which was clearly stated on the Groupon site, R.I.F.) and was warmly greeted, shown every courtesy, allowed free reign of my browsing and frame choice (though the ladies both shared their opinions, I felt no need to listen to or accept their advice.) I was allowed to fiddle with the knobs on the machine so I really got the best vision option, and paid $109 out of pocket for the extras I wanted/needed, AND picked up my new glasses the same day.

Great deal, great service, great experience.

Worth the drive, I'd do it again and would
Pamela Y.
Pamela Y.
Jun 16, 2014
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Add me to the disappointed by Optical Experts list. And I'm also not happy that many of their reviews aren't showing up. People should be warned about this business.

Like others, I purchased the $39 groupon deal which included an eye exam, frames, and lenses. Because I know my prescription is both heavy Rx and requires a progressive lens, I called to verify what would be included, and how much the extras would be.

So I walked in knowing my extras would total less than $200.

I got a quick but thorough exam without dilation. I refused that service because my ophthalmologist does it