Professional Eye Care Center
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Professional Eye Care Center
Following the recommendations of the Centers for Disease Control and Prevention and our State Public Health Officials, our office is open for comprehensive exams as well as being available for emergencies. All patients will be screened for current health status; body temperature and/or pulse oximetry will be taken and hands will be disinfected before examination.

Request refills or extensions on prescriptions, relating to current medications or concerning your contact lens supply. Please continue to follow the precautionary measures recommended in an effort to remain healthy and prevent the spread of any potential germs. Celebrating 29 Years of Excellence - Welcome to Professional Eye Care Center.
Services
Our doctors provide complete vision care for patients of all ages. Our vision is to be your trusted eye care professionals. Our mission is to present our patients with the highest quality eye care available in a comfortable and professional setting. Professional Eye Care Center has been providing complete vision care for patients of all ages for 29 years.
Glasses say so much about your personality and personal style. Our Opticians are here to work with you in selecting frames that complement your personal features. We work closely with each of our patients to select the proper frames to fit your budget as well as your lifestyle. Our on-site lab enables us to fabricate your custom lenses with fast turnaround time.
There are many different types of eye conditions that could be affecting your eyesight or could have long-term consequences if not treated properly or promptly. Listed below are some of the more common conditions. If you think you or someone in your family has one of these conditions, please contact our office to schedule an exam and recommendations.
There are many different types of vision problems that could be affecting your eyesight. We will highlight four of the most common causes of impaired vision. These, along with many other vision impairments, can be treated with care and precision by our doctors. Here's a concise guide to some of the most common vision problems treated by Vision Source doctors.
Professional Eye Care Center provides pediatric eye exams beginning as early as six months. Your child's appointment will consist of testing visual acuity, color vision and depth perception. To help little ones stay occupied and calm we have a children's playroom with toys, books and videos. Our doctors have incredible patience and an amazing rapport with their younger patients.
Reviews (24)
Katie Arman
Katie Arman
Dec 23, 2021
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I can’t say enough about Professional Eye Care. I had a horrible eye infection over the weekend and called Dr. Santiago, late Sunday night. He offered to meet me first thing Monday morning before the office even opened. After 2 nights of no sleep, I was able to get the correct medication. I am feeling much better and can’t thank Professional Eye Care enough.
Katie A.
Katie A.
Aug 26, 2021
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The staff is always professional and helpful. In our in person interactions ive never had a problem. However, They seem a little overwhelmed/understaffed. When i arrived for my appointment i had to call 2x from the parking lot before i walked up to the door and someone let me in. Once i got let in i spent the vast majority of my 2 hr appt in the waiting room inside. (I.e. once the tech had finished with me the doctor wasnt ready.) I called to order contacts and no one answered again. I had to call another two times on a different day before i got through to someone. I think its just a tough time
Mary J.
Mary J.
Aug 22, 2021
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I have called them multiple times and they do not answer over a 4 week span. I left two voicemails and even marked them as important as well as texting them. How can I talk to a real person without going into the store?
Miss P.
Miss P.
Aug 07, 2021
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Very professional and helpful!
however I was told that my current contacts are unavailable...I asked for my contact prescription so I could search online. I was told they would email it me. I have not received my prescription which by the way has not changed. I have found multiple sites that still have the freshlook colorblends in turquoise. So either mail or email me my prescription or I can stop by and pick it up. thank you
Michael M.
Michael M.
Jul 17, 2021
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Been seeing Dr. Lowe for many years and I completely trust her with my eye care. The support staff are very professional, the facility is well maintained, always a good experience at Professional Eye Care.
Jonathan Hall
Jonathan Hall
Jan 27, 2021
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From the first phone call to thinking “wow, these are great” looking through my new specs- this place has been excellent. They have the state of the art equipment to monitor and treat the family eye issues I need to watch. I loved that they gave me information on good eating for eye health and answered my questions completely. Every person I dealt with was great - friendly, professional, and highly competent.
Jackie Mok
Jackie Mok
Dec 30, 2020
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Warning to other customers, once you pick your eye glasses there are NO RETURNS. I was informed that even though my glasses cause extreme pain behind my ears and on the bridge of my nose I’m stuck with them. They were over$700.00 and for that price there should be no pain. I’ve gone for 3 adjustments with each adjustment causing more discomfort. I’m not quite sure how this is okay. I’m highly disappointed!
Roland P.
Roland P.
Dec 28, 2020
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If I could I would give them a Zero for their lack of customer service. However I would have to give Christina a minus 10 for being rude, ignorant and non carrying. I would also give her a minus 10 for her telephone manners and hanging up on my wife.

Out of courtesy to the Professionals I will not say anything further.

They lost me as a patient. I would not recommend them at all.
Julene K.
Julene K.
Jun 19, 2020
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Always a pleasure to come here. Everyone is friendly and professional and I feel all my needs are taken care of. They are very thorough and follow up in a timely manner.
Love the selection of frames they offer and am delighted with my glasses.
Jessica Moncatch
Jessica Moncatch
Dec 02, 2019
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My experience at Professional Eyecare Center was beyond exceptional. Dr. Kirscher was great! He was very knowledgeable and explained everything to me in a friendly way! The office staff was welcoming and went above and beyond in helping find my perfect fit glasses! I highly recommend this Eyecare center!
Ryanne M.
Ryanne M.
Nov 23, 2019
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Dr Kwon is the best!! The employees there are also very friendly and professional!
Awesome team!
Karen Peterson
Karen Peterson
Oct 01, 2019
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I'm a long time contact wearer, over 50 years. Dr. Kwan's work is phenomenal. I've never seen so well with contacts and they have never been this comfortable so quickly, same day. Thank you, Dr. Kwan.
Candice Cristescu
Candice Cristescu
Aug 28, 2019
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This place is the best place to go for eyeglasses or contacts. The employees are the nicest and everything works out smoothly. I ordered both contacts and glasses they are amazing. Definitely would recommend to my friends and family.
Mary O.
Mary O.
Jul 17, 2019
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The staff was very helpful and nice to work with. I have been coming here for many years and I will keep coming for many more. Great expert care. I recommended my niece come to here also and she did and received excellent care too. The best place for glasses!
Cvetan M.
Cvetan M.
Nov 02, 2018
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The best place for your glasses in Chicago. Needed silicon nose pads for Silhouette glasses. Immediately addressed. Very professional, very fast , just totally impressed.
Thank you so much.
Cvetan Mechev, DDS
Patricia Gruber
Patricia Gruber
Jul 02, 2018
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Always treated in a professional way. Time is taken to explain any changes. I appreciate that. Never rushed out. My husband and I and my children had seen Dr Lowe over 25 years.
Cooky K.
Cooky K.
Jan 18, 2018
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Omg, was taken room to room for every type of exam by a technician.
Was told insurance will cover everything.
Unfortunately insurance only covered $75 of the over $500 bill.
Dr Lowe actually told me daily contacts are just a little more than monthly. Totally untrue, as daily lenses are 3x more a difference of $700 more isn't a little.
Never going back, telling lies to their patients unprofessional.
E. W.
E. W.
Nov 05, 2017
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Dr. Lowe is a fantastic doctor that has been treating our family for ten years. She is concerned about health beyond just your prescription and has given us sound advice on diet, screen time, sunglasses, etc. She has a lovely office with state of the art equipment and a great selection of eye wear. Her office staff has been extremely helpful to us, in particular Jonathan who has helped with scheduling and school forms.
Tess K.
Tess K.
Sep 15, 2017
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Bizarrely bad experience. Made appointment with Dr. Lowe but was given Dr. Banna when I arrived. I was told that Lowe isn't taking new patients. Banna was awkward, kept making what he called jokes about drinking and getting blurred vision, and misdiagnosed me. He told me I had cataracts and vascular changes which I have never been told before. This alarmed me and I saw an ophthalmologist the next day who said none of that was present. At the end of the exam, Banna just told me I was done and I could leave. Since I needed glasses I ended up wandering around the eyewear area and finally asked
Rene B.
Rene B.
Jun 21, 2017
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Not a great place to buy prescription Maui Jim sun glasses. Not very knowledgeable about the product.
Gabby S.
Gabby S.
Oct 09, 2016
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Extremely professional staff, great experience overall! Dr Lowe truly cares for her patients and treats everyone like a member of her own family. 5 stars through and through!
Quanisha P.
Quanisha P.
May 21, 2015
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Two stars because Dr. Lowe is very nice. The problem is the office staff and the OVERBOOKING! As other reviews have pointed out, this is a 2.5 - 3 hour appointment with no explanations, apologies or anything for the LONG WAIT and no magazines to read while they waste your time. Most of the employees could use manners lessons.
I called to ask how long a yearly eye exam takes and the answer (JONATHAN) was 1 - 1.5 hours. INTERESTING after spending 3+ hours.
Suggestion - When patients arrive for their appointments tell them HONESTLY how long they will be in your office. I'm done with
Mary Bross
Mary Bross
Jan 05, 2014
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Dr. Lowe is professional, knowledgeable, and enthusiastic. Her staff, especially Theo, is wonderful! You will receive good customer service (something hard to come by these days) from the moment you walk in the door. They went above and beyond to accommodate me and I am grateful. I highly recommend Dr. Lowe and her staff.
Shaun S.
Shaun S.
Dec 10, 2013
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It had been a few years since my full eye exam. In 2008 I had to go to America's Best after losing both a job and my glasses. The exam was the quickest and least comprehensive I'd received in a long time. But I got what I paid for. In 2011, I felt it was time again, I went middle of the road, but was never really comfortable with the exam, while above the AB exam, still didn't feel as thorough as I wanted. My wife and her best friend both ended up here and I followed after their good experiences.

No sooner than I sat down after checking in, I was being taken into an exam room,