Thank you for your cooperation. Advantage FCU has partnered with Andrea Colline and Consumer Credit Counseling Services (CCCS) of Rochester to bring you a virtual financial wellness series to help our members with services such as budgeting, debit management and more. Last month, AFCU donated $1,500 to the Youth Apprentice Program, based on our Debit Card Giveback program.
The Youth Apprentice Program at Rochester Regional Health gives Rochester City School District students an opportunity to succeed and achieve a career in healthcare. Since 2013, we have given back over $15,000 to The Youth Apprentice Program. Community is at the core of Advantage FCU and one of the ways we show support to our local community is through educational opportunities.
The Youth Apprentice Program at Rochester Regional Health gives Rochester City School District students an opportunity to succeed and achieve a career in healthcare. Since 2013, we have given back over $15,000 to The Youth Apprentice Program. Community is at the core of Advantage FCU and one of the ways we show support to our local community is through educational opportunities.
Services
Advantage offers our members access to Allpoint ATM Network, which is America's largest ATM network. With over 55,000 ATMs, Allpoint is your single source for access coast to coast. All Advantage FCU branches, telephone banking and chat banking will be closed in observance of the following 2021 Federal Holidays:.
Accounts at Advantage FCU, we are about "people helping people" and with that we strive on providing our members with efficient and UNIQUE products. While other financial institutions are raising fees and cutting services, accounts at Advantage FCU offers personalized services with the ability to customize your banking to suit your lifestyle.
Advantage FCU offers three types of Checking Accounts for your convenience; Fee Free Checking Account, Smart Money Checking Account and GuardID Checking Account. While other financial institutions are raising fees and cutting services, Advantage offers personalized services with the ability to customize your banking to suit your lifestyle with your Fee Free Account.
From a Basic account to the Vacation Club, to a Flexible Retirement Plan, let Advantage FCU help you choose your savings account. Advantage FCU offers seven types of Rochester, NY Savings Accounts for your convenience; Basic, Holiday Club, Spread-the-Check, Money Market, Money Market PLUS, Vacation Club, Share Certificates, and I.R.A's.
It's never too early to start saving for your child's tomorrow! At Advantage FCU we make it a priority to help educate children to establish saving habits that will carry with them throughout their lives. Must be 15 years or younger to qualify for a youth account and must be accompanied by an adult parent/guardian.
Reviews (9)
Naizaeru Mendez
Dec 15, 2021
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I took out a auto loan and a short term loan, first I traveled at the time for work by the time I would get out they would be close wasn’t a issue that’s on me. The big issue I have is when I went to pay off my short term loan early who ever I talked to at the Buffalo road branch had told me the wrong pay off amount so apparently you’d guys closed my amount and took my money and reported me for 10 dollars I went paid it off and now I’m flag as not paying anything Because one of ur employees couldn’t read off a screen properly
Lilly Roberts
Sep 29, 2021
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I have experienced poor customer service both in the branch here at mt. hope, and over the phone. one woman was helpful to me one time and was able to answer questions. but it’s the condescending/rude/disrespectful nature of everyone else that works here that is having me close my account and open with someone else. ESPECIALLY people over the phone. if someone’s calling about an issue, don’t belittle them and disrespect them. i’d rather go back to a bank that lost my money with no paper trail than to continue banking with people who can’t assist, scoff at those trying to help themselves
Jen D.
Sep 12, 2021
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This is a good location I used for years and never had an issue.
I was referred by a coworker to Advantage, but she must never had to file a dispute. I was charged for a product never received and I couldn’t find the number to handle the issue. Due to Advantage not following through I am still waiting over a month later with no results and just had to sit on the phone for over an hour to get them to actually file my dispute. They tried blaming me, twice, but I followed through on my end. Now the company that charged me has 25 days to respond when I should already have my refund. It really frustrates
I was referred by a coworker to Advantage, but she must never had to file a dispute. I was charged for a product never received and I couldn’t find the number to handle the issue. Due to Advantage not following through I am still waiting over a month later with no results and just had to sit on the phone for over an hour to get them to actually file my dispute. They tried blaming me, twice, but I followed through on my end. Now the company that charged me has 25 days to respond when I should already have my refund. It really frustrates
Kyle Lew
Jan 07, 2021
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Elizabeth House
Dec 28, 2020
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October 3, 2020
I went to the Advantage Credit Union on Mt. Hope to make a payment. I got out of my car, I see the Security guard come out of the branch and stand in front of the entrance to the bank, he lites up a cigaret as i approached the entrance, I speak and he asks if i am going into the bank and i said yes ( as he is blowing out smoke, i cough) I said yes, he lifts his right hand with the thermometer, as the cigaret is in the other hand, and says "i need to take your temperature", reluctantly, i lean in for him to take my temperature as i hold my breathe trying not to inhale cigaret smoke
I went to the Advantage Credit Union on Mt. Hope to make a payment. I got out of my car, I see the Security guard come out of the branch and stand in front of the entrance to the bank, he lites up a cigaret as i approached the entrance, I speak and he asks if i am going into the bank and i said yes ( as he is blowing out smoke, i cough) I said yes, he lifts his right hand with the thermometer, as the cigaret is in the other hand, and says "i need to take your temperature", reluctantly, i lean in for him to take my temperature as i hold my breathe trying not to inhale cigaret smoke
Trust Me
Jul 22, 2020
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This past Wednesday I decided to go to Advantage to pay off an outstanding debt that I had with the bank..So I pulled into the drive through and explained to the teller what I was here for and he said ok and so I gave him all my information along with the money. 10 minutes goes by he's sends my drivers license back and told me someone in collection will contact me.
I asked when should I expect to recieve a phone call
He said he didn't know, so I asked for a receipt and he said that he couldn't me a receipt because my money is not in an account right now. So I ask for my money
Back and he said
I asked when should I expect to recieve a phone call
He said he didn't know, so I asked for a receipt and he said that he couldn't me a receipt because my money is not in an account right now. So I ask for my money
Back and he said
Madhava Reddy
Nov 04, 2019
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This is a review on their customer service over phone.
I would be very careful with this Federal Credit Union. Their Credit Cards are issued by a third party and you need to go back and forth multiple times even to pay the payment. They fine you even though it is their mistake. They say sorry but they fine you for everything.
I had a phone call and they said they didn't have the correct address. I sent them the proof of letters they sent to my address asking if I wanted their insurance, mortgage loans etc. They still deny that they have my correct address. However they don't answer how they are
I would be very careful with this Federal Credit Union. Their Credit Cards are issued by a third party and you need to go back and forth multiple times even to pay the payment. They fine you even though it is their mistake. They say sorry but they fine you for everything.
I had a phone call and they said they didn't have the correct address. I sent them the proof of letters they sent to my address asking if I wanted their insurance, mortgage loans etc. They still deny that they have my correct address. However they don't answer how they are
Ericka D.
Jun 30, 2018
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Kerry McLaughlin
Dec 31, 2016
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