Douglass Properties specializes in both Commercial and Residential property management. As owner/operator of over 16 residential communities throughout Spokane and Spokane Valley, we understand the importance of building quality communities that are both aesthetically pleasing and pleasurable to live in.
Our continued development throughout the Greater Spokane area will ensure that we are able to continue providing quality housing for years to come as we have for the last 50+ years. Our sister company Self Storage of Spokane offers 3 locations for your convenience. If you need storage in Spokane or Airway Heights, we've got you covered!
Our continued development throughout the Greater Spokane area will ensure that we are able to continue providing quality housing for years to come as we have for the last 50+ years. Our sister company Self Storage of Spokane offers 3 locations for your convenience. If you need storage in Spokane or Airway Heights, we've got you covered!
Services
No, we do not accept reusable (portable) tenant screening reports at any of our communities. Paying online is easy and convenient. If you have any questions about setting up your account or how to make online payments please contact your manager for further instruction. We have a position dedicated to just that.
Reviews (9)
Dani V.
Oct 04, 2021
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Critical: Professionalism, Quality, Responsiveness, Value
If resident happiness is so important like the response claims maybe I would have heard back from the multiple messages I have left or the times I have tried to reach out to someone up above for the issues I have had at my apartment complex. This company is trash and do not care about anything but money.
If resident happiness is so important like the response claims maybe I would have heard back from the multiple messages I have left or the times I have tried to reach out to someone up above for the issues I have had at my apartment complex. This company is trash and do not care about anything but money.
Cort
Jan 16, 2021
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The main manager at The Reserve at Shelly Lake, Ben is professional and kind. I have lived through multiple leases here. The ground upkeep is pretty good. I have had some trouble with corporate. Be careful when moving out they will get you for anything they can and justify every penny. Like pictures they take will cost you $25 photo development fee. When I asked if they still develop photos the lady said no but they still charge for it if there's something they find worthy of photographing. $25 for them to take a photo with a cell and email it to corporate. Among administrative fees that are practically
Maria D. Gomez E.
Oct 30, 2020
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Chris Porter
Jul 08, 2020
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I’ve lived at one of Douglass’ apartment complexes for almost 2.5 years and have been so impressed in my interactions with the leasing office as well as the speed of maintenance requests being responded to and the high level of attention paid to the property’s upkeep. As I speak one of their maintenance personnel is clearing the snow off sidewalks outside. They’re regularly looking after all aspects of the property and I recommend finding a home with Douglass.
Jj Hoover
Jul 07, 2020
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Joshua Williams
May 05, 2020
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I was going to give a decent review but unfortunately Douglass Properties decided to charge me a full months rent ($1295) because I turned my keys in one day after my lease was over. I asked if they would pro rate rent for the one day I was in possession of the keys and they refused. If I would’ve just said I lost the keys and wasn’t in possession of them I would’ve only been charged $180 to replace the locks and keys, pretty ridiculous. I would avoid them since they are okay with ripping people off.
Samantha Little
Jun 12, 2018
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Recently visited your location to see what options for rentals you had available and I must say that your customer service in your office has improved. Even though I wasn’t able to find the right place for my family at this time I still got the respect, attention and courtesy from Nikki in your office. Some would just be quick to say, “sorry nothing available.” But she took the time to speak about what makes your properties different and was very respectful and pleasant while doing so. I will be checking back in, in the future with your options because of the experience I had with her. Well
Caroline Sowers
Jun 12, 2018
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When I first moved in here a year ago I thought the staff was fantastic. In the past month-and-a-half I have had more problems with this rental office than I've ever had in my entire life. There seems to have been a shift and staff they have become rude obnoxious and disrespectful. They have threatened to tow their own tenants when they were properly parked just because both cars were in the lot and one was not in their garage. Their maintenance is substandard and today was the last straw. I spoke with someone at the office. She was so incredibly rude it was unbelievable and I believe that they
Kaylee Shannon
Jun 05, 2018
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I came in to talk to someone to see if there was anything available. While they didnt have anything that was right for me at the time, Niki was exceptional to work with. Super sweet, honest and knowledgeable about her job. Even though I wont be moving in I want to make sure Niki gets some praise. I have yet to work with a rental company that had an employee as sweet as her. Great hire Douglass Property
